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“Florencia” 5 of 5 stars
Review of Penguin Hotel

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Penguin Hotel
3.0 of 5 Hotel   |   1418 Ocean Dr, Miami Beach, FL 33139   |  
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Ranked #87 of 202 Hotels in Miami Beach
1 review
“Florencia”
5 of 5 stars Reviewed 3 days ago NEW

At the reception Florencia immediately gave us a warm-hearted welcome.She solved quickly small issues + gave us the feeling to be at the right time at the right spot.There should be more people like you out there.Thanks a lot and stay the way you are.Raz & Inessa

Stayed October 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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585 reviews from our community

Traveler rating
    129
    181
    113
    55
    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
North Ayrshire, United Kingdom
1 review
4 of 5 stars Reviewed 3 days ago NEW

Hotel was in a good location along ocean drive. Room was nice and clean. Bit smaller than the online photos but ok. DO NOT USE THE VALET PARKING MAN OUTSIDE HOTEL! We checked with reception that it was ok to use the valet parking outside the hotel. She didn't have a problem and the guy came into reception so we paid him and collected the car 2 days later no problems. We have now been home for a month and received a parking citation for the day we didn't even use the car $45 so be warned!! Bar closed at approximately10.30pm which we felt was a little bit early. Watch out for the buy one get one free cocktails! At $15 each perfect time to use buy one get one free. Expecting the bill to be $15 we were surprised to be asked for almost $21. My husband paid the $21along with a tip as expected. When we looked the bill to see how it totalled €21 noticed the barman had charged almost $6 to make the cocktail plus we tipped him! Other than that had a pleasant time.

Room Tip: We paid extra for an ocean view don't think that was required an if I was booking again wouldn...
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  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shreveport, Louisiana
Top Contributor
148 reviews 148 reviews
26 hotel reviews
Reviews in 51 cities Reviews in 51 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 1 week ago

The price is right and the place is just what one would expect in South Beach. Plenty of neon lighting and quiche rooms that scream art deco are always a pleasure to return to after a beach visit or a sweaty walk. The street over features a parking garage that will house your car for $20 a day which is cheap considering valet parking. I will return some day.

Room Tip: If you don't like tiny elevators that hold only 3 people at a time than choose the first floor.
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  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut Creek, California
1 review
5 of 5 stars Reviewed 2 weeks ago

We love this place- we will come back again again all the wonderful humans that work there are incredible - Eva is the best and her staff is top notch. We love Stuart, he is off today - all I can say is I am happy he will be back tomorrow - MY BD!. And tonight we are eating with Timothy, adds to our fabulous dinner. Now staying another night - Everyday we have met more staff at this hotel and with each new person, another reason to come back again! David has been serving us breakfast and lunch - always perfect attention to detail. Christian was kind to help us reserve another night and this morning Jet and Carmen confirmed the details and helped us with a new room for our stay! Our rooms are being cared for by Joseta. Another reason to return!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Hello Susan,

Thank you so much for your wonderful compliments to our staff! Reviews such as yours always put a smile on all of our faces. Susan, it was our pleasure to have served you and we hope that your birthday was an awesome one. I will wholeheartedly be sure to share your review with the rest of the staff.

We are looking forward to your return!

Always appreciative,

-The Penguin Staff
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La Jolla, California
Senior Contributor
30 reviews 30 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Take a room with a Veiw is your best bet. The Veiw is fantastic - this hotel has a retro feel. In the entrance is their sit down area for their restaurant. I had a fish dish that was wonderful. Perfect location for everything Miami. I'll stay there again.

Room Tip: Ask for a top room with a Veiw facing the water
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  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Greetings from The Penguin,

We are very glad to know that you enjoyed our view so much! Being located on Ocean Dr (South Beach’s Art deco district) definitely has its advantages. You can feel the retro, being that it’s also a historical area filled with hotels from the 1930’s and 40’s!

Thank you again for your wonderful review and we hope to see you back soon!

-The Penguin Staff
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1 review
5 of 5 stars Reviewed 2 weeks ago

It's my first trip to Miami so I didn't know what to expect. Aneesa, Jet, and Florencia had amazing customer service! The location of the hotel is great, easy walking distance to everything. Definitely exceeded my expectation and had a great experience. Thank you for making this Miami trip so fun!

Stayed October 2014, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Hello Richard,

Thank you for taking the time and sharing your experience with us. We are happy to know that you enjoyed our staff and I will be sure to share your wonderful graces with them. It’s always great to see our guest taking full advantage of everything our location has to offer.

It was our pleasure to have served you and we hope to see you back for a future stay.

-The Penguin Staff
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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We reserved a standard room, but Carmen, one of the receptionnists, gave us an upgrade for the whole stay!!!! (12 days)!!! She was very nice and helpful. ( also the other receptionnists were always very friendly, helpful and funny)! The service at the restaurant is just GREAT! All of them were very polite, paid very much attention to the customers, are friendly and helpful. We never had a better service!!! We will visit them again, for sure!!

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, 1 week ago
Hello Kristina,

It was our pleasure to have made your experience that much special! It’s great to see that you enjoyed our restaurant and its staff. Great service is the base for all hospitality! Thank you for staying with us as long as you did (12 days, wow thank you) it was our pleasure to have served you.

We hope to see you back soon,

-The Penguin Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Penguin Hotel

Address: 1418 Ocean Dr, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #87 of 202 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Penguin Hotel 3*
Number of rooms: 43
Reservation Options:
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