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“Ideal location on the end of the South Beach strip” 4 of 5 stars
Review of Penguin Hotel

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Penguin Hotel
3.0 of 5 Hotel   |   1418 Ocean Dr, Miami Beach, FL 33139   |  
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Ranked #89 of 201 Hotels in Miami Beach
Reading, United Kingdom
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“Ideal location on the end of the South Beach strip”
4 of 5 stars Reviewed 3 days ago NEW

The hotel was a great location to be on the South Beach strip, but not in the centre of it! There is a Starbucks opposite the hotel. The resort fee included 2 welcome drinks, beach towels and 2 small bottles of water each day. The breakfast was good - you have a choice of 6/7 options and all the breakfast staff were friendly and polite. The room was basic, but clean. It was good having a fridge in the room, and the bed was comfy.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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572 reviews from our community

Traveler rating
    122
    176
    112
    55
    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
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  • Italian first
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  • Russian first
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English first
South Venice, Florida
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My girlfriend and I enjoyed our stay at the Penguin Hotel. The entire staff was very nice. The hotel offers free wi-fi, two complimentary drinks at the bar between 5pm and 7pm and is right across the street from the beach The hotel only offers valet parking for $30 a day, but I found a parking garage one block away. on the corner of Collins ave and 13th st for $20 a day. Parking is very hard to come by in South Beach around the city. Its best to find a parking garage and walk or use public transportation. Everything in South Beach is in walking distance from the hotel.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, yesterday
Greetings from the Penguin,

Firstly permit us to say thank you for taking the time to write us about your stay! Guest feedback is very important to us and we love it. We are happy to see that you had such a great time at our place. I will be sure to share your good graces with the rest of the staff!

Yes, while parking in Miami Beach can be a minor adventure at times, it’s great that you did not let that stop you from fully enjoying our convenient location.

Thank you again and we hope to see you for a future stay.

-Penguin Miami Beach
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I only check tripadvisor reviews to see what's wrong with hotels because no place is perfect so I want to choose the types of issues I am willing to deal with.

I saw quite a few comments about the staff being rude there and as I was not going to Miami to hang out/interact with them, I decided to stay there given its location and cool vibe from the pics.

We were gladly surprised, and that's why I am taking the time to write this here, with HOW NICE EVERYBODY WAS... From Front Desk to House-keepinmg and the guys from the restaurant.

I work with customer service therefore I can be picky with that and seriously, everybody was very pleasant. Florencia from the reception was extremely helpful and attentive too. I already recommended you guys to a friend who'll be in Miami next month. Thanks for all!

Room Tip: Ask for the renovated rooms
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  • Stayed September 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, yesterday
Greetings Luiz,

Let us just say thank you for taking the time to write this wonderful review! It is feedback such as yours that motivate us to continue to provide great service to all of our guest. Especially when it comes from a fellow customer service specialist.

I will be sure to share your good graces with the rest of the staff, especially with Florencia.
Thank you again, your referral is the biggest compliment you can give us.

-The Penguin Staff
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Good location and customer service was just okay. It was one night staying in this hotel ..THANK GOD... My room looked like I was staying at a hostel and a bathroom . A sink in the bedroom it was just weird to me.

Room Tip: I would not stay here only if you are on a budget.
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, yesterday
Greetings Krystal,

We cordially thank you for taking the time to share your experience with all of us. Know that our guest feedback is very dear to us as it helps us grasp and understand our guest’s needs.

We are sorry to hear that you did not fully enjoy all that our property and location has to offer. We would love to have you back for a future stay for more than one night so that you may truly enjoy our true culture.

Thank you again and we wish you the best in all your future endeavors.

-The Penguin Staff
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Kansas City, Missouri
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came back from a cruise that entered the port very early. Was able to check in at noon instead of three pm. That was very nice. Carmen at the front desk was very friendly. Other staff were cordial if you needed something but i wouldn't say extra friendly. The room served it's purpose. It was clean, the bed was comfy, we had plenty of towels and hot water. I didn't get to experience breakfast but I like the fact that they give you two complimentary drinks (alcohol) on arrival. Also, all food and beverages are discounted to patrons of the hotel and the food was delightful! No pool but great location across the street from the beach and nightlife right at your feet. No regrets. We stayed labor day until the next morning.

  • Stayed September 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, yesterday
Greetings from The Penguin,

We always appreciate a great honest review, thank you for taking in writing to us. We are very happy to see that you fully enjoyed all of our amenities at your disposal. We understand how important it is to create convenience and expectancy for all of our guests. Like the old saying goes; “We work hard so that you don’t have to” or “enjoy yourself” in our case. I will be sure to share your good graces with Carmen as I’m sure she will love them.

We are glad to know you enjoyed our Mojitos, it’s our way of saying.. “Welcome to Miami”
Thank you again and we hope to see back on a future stay.

-The Penguin Staff
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St. John's, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel sept 2014 for 4 nights. Was by far the worst hotel we have stayed at including many hotels in Europe and the USA. Rooms were tiny, and way outdated with one entire wall a mirror?! Was far from the clean and comfortable we are used to. Breakfast buffett was terrible with a choice of a few options, no meat included. The only thing we ate was cold cereal (other choices were plain Yogurt, plain oatmeal, plain bagel and only one thing could you choose) Staff were in my opinion very unfriendly and unapproachable. They expected a tip at the "free" breakfast and if you didn't tip you were labelled for the rest of the stay by being served last and being ignored at further breakfasts. Location was the only reason I gave this place a two, beach was literally steps away across the street and close to great nightlife and many restaurants on ocean ave. Safe to say we were happy to leave for Orlando. Won't be back. Would recommend staying further up on ocean ave for better choices but still close to the beach.

  • Stayed September 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AlexeisE37, Guest Relations Manager at Penguin Hotel, responded to this review, yesterday
Greetings Victoria, (I would love to refer this one to a service champion on property if possible)
Thank you for taking the time to share your experience with us. We truly appreciate all guest feedback as we see it as an opportunity to grow.

Being a boutique hotel which was built in the 1940’s our property is a reflection of the rich filled history that makes up part of the Art Deco district. As such we are protected by the Historic Preservation Ordinance act which dictates that we cannot modify the physical aspects of our property. We can assure you that our room’s sizes are very compatible with most other properties on Ocean Drive. We like to think of it being part of our charm.

Your experience is our number one priority; as is our commitment. Rest assure that I will be sharing your review with the rest of the staff with heavy consideration.
Thank you again,

The Penguin Staff
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Worth for stay there. Excellent location. For couple marvelous. Staff are very helpful. Florencia, Sean and Carmen amazing with their hospitality. It would be nice to back again and spend a few days there. Ela i Mirek

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, 2 weeks ago
Hello Elzbieta,
Your review just made our day here in South Beach! We’re so happy that you loved our location and our staff was able to make your stay so enjoyable. Florencia, Sean and Carmen will be delighted with your comments and we can’t wait to see you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Penguin Hotel

Address: 1418 Ocean Dr, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #89 of 201 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Penguin Hotel 3*
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