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“Decent for a short stay” 3 of 5 stars
Review of Penguin Hotel

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Penguin Hotel
3.0 of 5 Hotel   |   1418 Ocean Dr, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #94 of 205 Hotels in Miami Beach
Houston, Texas
1 review
1 helpful vote 1 helpful vote
“Decent for a short stay”
3 of 5 stars Reviewed July 28, 2014

I stayed here for a week-long stay and had a decent stay. The room was a bit small for us, but we were comparing it to a different hotel in the area. I find the resort fee to be a bit more than a few other hotels in the area because they include beach towels, continental breakfast and two welcome drinks in the fees. I believe the handout we were provided mentioned the fee paid for wifi access and discounts on their food during our stay. The continental breakfast is rationed out. We were able to pick from a menu of items that included only one of the following: a bagel, pastry of the day, toast with eggs, parfait, or cereal. It's a great way for the hotel to encourage patrons to try their food, I guess. The two free drinks were watered down quite a bit.

During our previous visit, we stayed at a hotel next door to Penguin, which had rooftop access that allowed us to watch the sunrise each morning. It is definitely something we wish we could have experienced again.

Overall, it was great to stay here because it is close to the beach and close to where all the action is in the Art Deco area.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, August 1, 2014
Hello Mellow,
Thank you for your thoughtful review. We appreciate all your feedback. We are thrilled you enjoyed our beautiful location and some of the helpful amenities we offer. Our resort fee includes; 2 bottled waters each day, breakfast for 2, Wi-Fi, welcome drinks, a discount at The Purple Penguin Café, in room safe and local phone calls. We apologize if you weren’t impressed with the size of our rooms. We also apologize that our breakfast consisting of; coffee, tea, hot chocolate, milk, cereal, orange juice, toast, butter, jelly, cheese, assorted pastries, fresh cut fruit, oatmeal and yogurt did not meet your expectations. We hope you consider Penguin again on your return to South Beach. We’d love another chance to win you over!
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663 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Miami Beach, Florida
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014

Clean rooms. Great customer service! Its like a well oiled machine. Everything works here. Management definitely knows what its doing. I have no negative comments. Will recommend to everyone i know. I have stayed at Starlight and this Hotel runs circles around them.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, August 1, 2014
Hello Kevin,
Your fantastic review generated several smiles over here! Thank you! We love hearing what a wonderful experience you had with us. Your recommendation is the best compliment you could give. Please come stay with us again; we promise to continue to impress!
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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 25, 2014

This relatively small hotel is actually the sister to the President, where we had stayed the year before. The atmosphere is nice- it's happening, but quieter than the raging parties a few blocks south, so getting to sleep at a decent hour was never a problem.
The waiter could have used a bit of training; we waited ten+ minutes to be served for breakfast (it's not a huge area to wait on, mind you), and we ended up walking over to the President, where we were promptly served.
Room was simple but decent, though the shower definitely could have used a bit larger of a
wall to guard against splashing out. AC definitely worked: outside was always super hot+humid, and coming into in the room could even feel like a shock.
Don't come here if you're looking for five-star fanfare, but if being right on the beach in one of the most beautiful architectural areas of the world is your thing, this is the place to be.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, July 30, 2014
Hello Zebulon,
“Right on the beach, in one of the most beautiful architectural areas of the world” is definitely our thing! We’re thrilled to see we’re not alone. Thank you for choosing to stay with us and taking the time to share your experience. We’re glad you enjoyed our fantastic location, welcoming atmosphere, refreshing indoor climate, and sleek, carefully designed rooms. We appreciate your feedback and will take your suggestion about a higher shower wall under careful consideration. We are very sorry you didn’t receive the high standard of service we pride ourselves on during breakfast. We hope we can make it up to you on your next visit. Please consider us the next time you return to our beautiful city; we’d love another opportunity to impress!
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Richards Bay, South Africa
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 25, 2014

We chose The Penguin because we wanted to be on the beachfront, I had read other reviews on Trip Advisor and it seemed ok for our 2 night stay. We were in the room opposite the kitchen and I was so scared it would be noisy, but we slept very well. Beds were really comfortable. The room and bathroom were clean - bathroom a bit small, but fine for a night or two. Nobody came round to make up the beds etc. Breakfast was great.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, July 30, 2014
Hello Merl,
We love seeing the word “perfect” in a review by one of our valued guests! We’re glad you chose Penguin for our beautiful, beachfront location. We are happy you were pleasantly surprised by our quiet atmosphere and clean, comfortable rooms. We are sorry to hear you weren’t impressed by the size of our bathrooms. We also sincerely apologize, if your room was overlooked by housekeeping. That’s truly an unusual occurrence. We hope you’ll return, whether for a short or lengthy stay, and enjoy another great breakfast and experience with us!
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Buffalo, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2014 via mobile

Located on Ocean drive right across from the beach and a few blocks away from Wet willies, restaurants, night clubs and boutiques. Stayed one night before our cruise;resort fees included continental breakfast, welcome drink, bottle water, wifi and beach towels.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Public Relations Manager at Penguin Hotel, responded to this review, July 27, 2014
Hello Criusintheworld,
Thank you for the review. We love our fabulous location too! There are so many fun things to do nearby. We’re thrilled to hear you also enjoyed our delicious continental breakfast, welcome drinks, bottled water, fresh towels, and convenient wifi. We hope you had a wonderful time “cruising the world”, and we hope you return to South Beach again soon. We’d love to see more of you!
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Perth, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 23, 2014

We booked for 2 nights in July 2014. The location was perfect, right on Ocean Dr straight in front of South Beach. It was very close to great restaurants, shopping and nightlife. The rooms were big and nicely decorated however, this property is quite old and the bathroom wasn't up to scratch. I would recommend for a short stay.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, July 27, 2014
Hello Happy Travels,
Thank you for your great review! Your recommendation is the best compliment. We’re thrilled you found our fantastic location to be perfect for your visit. We hope you thoroughly enjoyed all the exciting things to see and do in the area. We’re happy you found our thoughtfully designed rooms spacious and comfortable, but we’re sorry to hear our bathrooms didn’t impress you. We appreciate all your feedback and hope you’ll give us another opportunity to impress you!
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Miami Beach, Florida
Top Contributor
54 reviews 54 reviews
24 hotel reviews
Reviews in 27 cities Reviews in 27 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed July 14, 2014

I am giving this place a very good rating, not because it is a great hotel, but because it is very good for the price. I have stayed at the Loews at 16th St many times (see my review), but this two night trip was personal business and I wanted to save money.

Of the cheaper, old art deco options on Ocean Drive, I chose the Pengiun because its on the most northern block of Lummus Park. This means is more quiet than similar hotels a couple blocks south where the serious partying is going on. Also, there is a nice Starbucks on the park about 60 yards away. I skipped the free continental breakfast and had coffee there.

My third floor room was quiet and though small, was comfortable and clean with a nice bed. Five pillows! For $130/night I was pleased. The staff was very nice and gave me lots of free orange juice after my morning run in the hot humidity. The free wifi worked well. The maids cleaned up when asked. No complaints at all.

I don't think the bad reviews are warranted here. Understand, this is not the Delano, Ritz or even the Loews. Those options are multiples more expensive in price. This is a clean, quiet (for me) value option in a perfect location in South Beach.

Room Tip: I would opt for the highest floor you can get. I prefer quiet so would chose mid to rear of the bui...
See more room tips
  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, July 18, 2014
Hello surfKiey,
Thank you for the great review; your perspective is both refreshing and appreciated. We’re very happy that our location offered you a great stay right by the famous South Beach night life, but in a quieter area. We love hearing that you enjoyed our cleanliness and value. Thank you for sharing the great service you received from our hotel team with us. We hope to see you again when you next visit South Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Penguin Hotel

Address: 1418 Ocean Dr, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #94 of 205 Hotels in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Penguin Hotel 3*
Number of rooms: 43
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