We stayed at the Penguin Hotel at the end of April. The hotel is right in the heart of South Beach's Ocean Drive. Upon checkin you are required to leave a deposit even though our room was paid in full and on check-out an additional $19 a day is charged as a resort fee (This was noted when we booked but not sure what we got for that $19). The room was comforatble but is in need of an major update. The hallway to the room was like something out of a horror movie. The front desk staff were great, especially "Florencia" (I hope I got that correct). Housekeeping is problem. I think they have only one housekeeper so if your room in not cleaned when you return from the beach it goes uncleaned for that day. We came back at 4 pm for a rest after spending the day at the beach and our room was still not cleaned. Since we wanted to rest for an hour or so our room was not serviced. Breakfast is provided but you have to walk around the block to another hotel and if you want hot food you have to pay for it. coffee, juice, bread/toast, cheese, pastry, orange slices, cereal and yogurt are complimentary. Lunch and dinner are available at the hotel's restaurant and a small discount is given but the service at the restaurant in the evening was very unfriendly.
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