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“Penguin Soth Beach - Good Location” 3 of 5 stars
Review of Penguin Hotel

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Penguin Hotel
3.0 of 5 Hotel   |   1418 Ocean Dr, Miami Beach, FL 33139 (City Center)   |  
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Hotel amenities
Ranked #100 of 207 Hotels in Miami Beach
Boston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Penguin Soth Beach - Good Location”
3 of 5 stars Reviewed May 7, 2014

We stayed at the Penguin Hotel at the end of April. The hotel is right in the heart of South Beach's Ocean Drive. Upon checkin you are required to leave a deposit even though our room was paid in full and on check-out an additional $19 a day is charged as a resort fee (This was noted when we booked but not sure what we got for that $19). The room was comforatble but is in need of an major update. The hallway to the room was like something out of a horror movie. The front desk staff were great, especially "Florencia" (I hope I got that correct). Housekeeping is problem. I think they have only one housekeeper so if your room in not cleaned when you return from the beach it goes uncleaned for that day. We came back at 4 pm for a rest after spending the day at the beach and our room was still not cleaned. Since we wanted to rest for an hour or so our room was not serviced. Breakfast is provided but you have to walk around the block to another hotel and if you want hot food you have to pay for it. coffee, juice, bread/toast, cheese, pastry, orange slices, cereal and yogurt are complimentary. Lunch and dinner are available at the hotel's restaurant and a small discount is given but the service at the restaurant in the evening was very unfriendly.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank aafranke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, May 12, 2014
Our fun location always keeps us smiling; we’re thrilled you enjoyed it! Thank you for your praise of Florencia, yes- you remembered her name correctly! We will pass your compliments onto her; we know it will make her day. We are sorry to hear that you were under impressed with your room and breakfast. We also apologize for any inconveniences you encountered due to your room not being cleaned. We are always striving to improve, and your feedback is invaluable to our reaching that goal, thank you. For future reference, our resort fee can be found directly under the nightly rate on all online travel agents and includes; 2 bottled waters each day, breakfast for 2, Wi-Fi, welcome drinks, a discount at The Purple Penguin Café, in room safe and local phone calls.
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880 reviews from our community

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New York City, New York
1 review
4 of 5 stars Reviewed May 6, 2014

My cousin n I came to Miami beach to enjoy the nite life n we decided to stay at this hotel n it was the best chances we made.. The hotel is right in front the ocean n on strip that ppl talk about.. We walked up n down n u have everything u need clubs, restaurants, lounges,bars, dancing, music n ocean..
The front desk clerk I think her name was Carmen was awesome.. She answered all our questions n gave us a little more info about the hotel n wht they can help us n service us.. Also the rooms r great.. Yes they r a little small but it's big enough to relax n enjoy ur sleep
on ur vacation.. Also the employees r helpful.. I would differently stay again at this hotel..

  • Stayed August 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 45swlov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, May 9, 2014
Thank you for the awesome review! Your praise of Carmen is greatly appreciated. We will be sure to pass your complements along; we know it will make her day. It sounds like you and your cousin had a great beach vacation, and we can’t wait to see you again.
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Miami, Florida
1 review
5 of 5 stars Reviewed May 6, 2014

Me and my boyfriend flew down from Boston for a getaway on sunny Miami Beach. Over all we had a blast. We chose a great hotel friendly staff and clean which is my pet peeve. Upon checking in it out front desk agent Carmen made our check in a breeze she was friendly very nice and quick after a long trip who wants a fussy check in that to me was a plus! Over all I would definitely return for some more fun and the sun. Thanks to the hotel and staff.

  • Stayed March 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ItsMelyy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, May 9, 2014
It’s great to hear that you and your boyfriend had a great stay with us! Carmen is fantastic; we fully agree! We will be sure to pass your praise along to her; we know it will make her smile. We can’t wait to see you again when you next visit South Beach.
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Level Contributor
6 reviews
5 of 5 stars Reviewed May 5, 2014

Ultra Chic boutique style rooms, great amenities two free drinks upon check in. Dan at the front desk is a helpful guide to your Sobe vacation. good food cool murals in the rooms with a dominate white color scheme. Steps away from my favorite beach. The American Riviera.

Room Tip: Worlds largest salt water swimming pool just steps away.
See more room tips
  • Stayed May 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BobbyRadical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, May 9, 2014
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2014

Comparing to other hotels in Ocean Drive this hotel is cheap. Right when we got there they offer free drinks. We stayed for 3 nights so we had to pay an extra $150 for accidental but got refund 3 days after check out. Staff is really friendly. They offer free beach towels and since our flight didn't leave until 5pm and check out was at 11am they take care of your luggage while you go to the beach or shopping. The free breakfast is only cheese, milk, yogurt, cereal, and toast at the President Hotel. We decided to have breakfast at the Penguin. We did get 50% off breakfast but that does not included drinks. Rooms are a bit damage but not horribly, Wifi is okay. Our room was on the first floor which I kind of regret since you can hear everything going on the streets and on the top floor. The hotel is right in front of the beach and walking distance from the mall. Overall our stay was great!!

Room Tip: Don't get the first floor.
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Airany92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, May 7, 2014
It sounds like you had a fun beach vacation; we’re thrilled to have been a part of it! We are very happy that our location, cleanliness and fantastic staff all lived up to your expectations. We are sorry for any inconveniences you encountered due to noise from outside the hotel and from other guests. We will take all your comments into careful consideration as we strive to always improve. We hope to see you again when you next visit South Beach.
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Munich
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed May 1, 2014

As common things for most of the "3 stars" Hotel in South Beach, this is a MOTEL which has been slightly embellished whit a creepy cheap taste. I 've spend $100 a night but I could have stayed at a much better quality place for that amount. Not considering also the extra $30 a night for parking (impossible otherwise).
They give you free breakfast but is really nothing to eat.
WIFI is ok unless you need to download file.
I waited 35minutes!! To get my car.
The room show wear and tear as the cheapest Motel.
Cleaning lady did my room ...but not the bath tub????
I've slept in Motel which compare are fantastic....and much cheaper!!!

Room Tip: choose an Hotel away from south beach, you will pay much less and you can always visit south beach w...
See more room tips
  • Stayed April 2014, traveled solo
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
6 Thank pottone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, May 7, 2014
We’re very sorry that you were unhappy with your stay at our hotel. We would love for you to reach out to us personally at vsuperno@penguinhotel.com. We look forward to hearing from you and for the opportunity to make things right.
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Travelers are raving about these Miami Beach hotels

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 22, 2014

The staff is really excellent and make you feel at home. It was the first time for us to stay in miami but thanks to the warm welcome of florencia and to her precious suggestions our staying has been fantastic

  • Stayed April 2014
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Giadacopersito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Penguin Hotel, responded to this review, April 30, 2014
We are thrilled to hear that you had a fantastic stay with us and a great visit to Miami. Your praise of our amazing staff is appreciated. We will be sure to pass your compliments on; we know it will make everyone smile. We hope to see you again when you next visit South Beach and enjoy some more fun in the sun.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Penguin Hotel

Address: 1418 Ocean Dr, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #100 of 207 Hotels in Miami Beach
Price Range (Based on Average Rates):
Hotel Class:3 star — Penguin Hotel 3*
Number of rooms: 43
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