Location was perfect and this is why I booked here. Staff was exceptionally friendly, however room was not very clean (first room had what felt like Vaseline all over things in the bathroom and huge chips in the bath tub, second room had clumps of hair on the floor).
Original room was off of the lobby next to a heavy glass fire door that separated the hallway from the lobby. Each time someone used the door it would slam loudly (avoid 1st floor, especially room 108). Front desk staff can’t do anything without the manager who was back in the morning. My nightly rate through booking.com with tax and 'resort fee' was $341.
When I asked the woman at the front desk who thought I had just walked in if there were rooms available, she told me she had an ocean view room on the second floor for $650 for all three nights vs. nearly $1050 I was paying. After she found out I was already staying at the hotel, she told me that I could move to an ocean view room on the second floor for $50 more a night. She said she couldn't move me without the manager and because I already paid for the first night, she couldn't do anything but offer to move me for more $$$, which wasn't going to happen.
I asked her to deduct the $341 off of the $650, move us upstairs and change our reservation but she wasn't empowered to do anything but take my money. The next morning we spoke to someone else who moved us to the back of the hotel on the third floor. No change on the hotel rates. Going forward, I won't pre-book hotels in South Beach as the prices are far cheaper once there, even if it means I have to move hotels during my stay (Penguin was $179, Hilton was $699 when I checked, but once there I looked and it was $182).
I would stay here again, based on location and price.
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