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Penguin Hotel: Traveler Reviews

3.0 of 5
1418 Ocean Dr, Miami Beach, FL 33139
Hotel amenities
Penguin Hotel
Ranked #114 of 198 hotels in Miami Beach
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412 reviews from our community

Traveler rating
    62
    118
    91
    45
    96
See reviews for
Families
25
 
Couples
143
 
Solo
33
 
Business
19
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Tampa, Florida, United States
1 review
1 helpful vote 1 helpful vote
“Cute Hotel--Awesome Price”
5 of 5 stars Reviewed December 16, 2012

I stayed here for one night on Monday December 10th. The rooms are small but they are decorated really cute. Also if you are on vacation especially in South Beach you will probably not be spending much time in the room anyways. Also, the front desks girls were very nice and friendly, which unfortunately is not the norm in Miami Beach.

  • Stayed December 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Leianna K about Penguin Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica S, General Manager at Penguin Hotel, responded to this review
December 31, 2012
Hey Leianna,
Awesome review! We do have a group of amazing people working here; unlike other places in South Beach we strive to always make our guests feel at home. Thanks.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
“Not overwelming for an ocean drive hotel!”
3 of 5 stars Reviewed December 15, 2012 via mobile

we love the ocian drive perfect located for the beach, lovely restaurants and close to the lincoln road. the penguin is okey and the stuff very friendly. but overall we had already better hotels for similar prices in this area. so i have to say our stay was this time ratter disappointing, over all the creapy corridor and old fashion standard in rooms and lobby.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
Ask studerni about Penguin Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica S, General Manager at Penguin Hotel, responded to this review
December 31, 2012
Hey Studerni,
Sorry about your disappointing experience! Better luck next time with a different hotel! Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
6 helpful votes 6 helpful votes
“Worst hotel bed ever”
2 of 5 stars Reviewed November 19, 2012

I arrived without a prior booking, which was our plan, but they charged us $50 more than the rate I could have had on this site. The location is superb, although one night's car parking will cost you $20, even if you barter and $34 if you don't. The hotel is a throw-back. The corridors feel like something in a prison and although the rooms are clean, they are really basic and tacky. The worst part of our stay was the bed; it had a depression in the centre which left my wife and I feeling like we we clinging on to the side of a hill on either side of the bed! We complained in the morning and were told by the man ager, that all the rooms were like this - no discount!

Room Tip: Insist on seeing the rooms and the beds first, or just pick another hotel!
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
Ask angus m about Penguin Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica S, General Manager at Penguin Hotel, responded to this review
November 20, 2012
Angus,
We are currently exchanging all beds at the Penguin. I apologize if you still had to sleep on one of the old beds. The information you received from our manager is completely incorrect and not all rooms have the same bed because as I said, we are replacing them as we speak and this process should be completed by mid December 2012. In regards to the valet parking, I'm not sure what you meant by $20 or $34. It is in fact $30/night for valet service otherwise you can try street parking but we do not recommend that as meters are free only from 3 am to 9 am, meaning you'd have to keep feeding the meter until 3 am. It is $1.75/hour for the meters. Thanks for staying with us though!
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“Exceeds my expectations”
5 of 5 stars Reviewed November 5, 2012

You definitely get your bang for the bucks here! The rooms are very bright and clean. Obviously there have been upgrades to this older building. No view from the room, but alas you can sit in the front under the awning and people watch! The full breakfast menu was awesome, I had the omelet for $8 and it was great! They do have a free continental breakfast but we didn't make it in time. The free cocktail at happy hour was a nice way to wind down from a day of running around. The bartenders were funny and personable. The reservationist was very informative and could answer any questions, like how to and how much to get from the airport to the hotel. Only down side was the front desk staff never broke a smile. The place is solid and you don't hear any neighbors. I would highly recommend the hotel and would return myself.

Room Tip: The room with one bed is rather tight, and did not have a window. The room with two queens was much...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask HappyCustomer01 about Penguin Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica S, General Manager at Penguin Hotel, responded to this review
November 16, 2012
Hey Happycustomer01,
Thanks for your review! Come back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
“Dirty sheets!”
1 of 5 stars Reviewed November 2, 2012 via mobile

There were stains and hair on my sheets! I asked the front desk the next morning for them to be changed, they were not. I then found the card in the room which you lay on your bed to have the linens changed, again they were not. This is the filthiest hotel I have ever stayed at! Location was great & the patio restaurant was nice, but I cringed having to go to my room!

  • Stayed October 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Heh86 about Penguin Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veronica S, General Manager at Penguin Hotel, responded to this review
November 5, 2012
Dear Heh 86,
This must have been a huge misunderstanding...If anything, I can tell you that our most common "flaw" is to change the bedsheets too often, even when guests don't request this service. I am extremely surprised to hear that the opposite happened to you. In any case, I apologize for what you had to go through while staying with us. On the other hand your room phone has a button that calls Housekeeping Dept directly; you could have requested your bedsheets to be exchanged immediately and we would have done so in less than 10 min. Thanks for letting us know about our inconvenience though.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Penguin Hotel

Address: 1418 Ocean Dr, Miami Beach, FL 33139
Region: United States > Florida > Miami Beach
Amenities:
Bar/Lounge Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #114 of 198 hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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