I arrived without a prior booking, which was our plan, but they charged us $50 more than the rate I could have had on this site. The location is superb, although one night's car parking will cost you $20, even if you barter and $34 if you don't. The hotel is a throw-back. The corridors feel like something in a prison and although the rooms are clean, they are really basic and tacky. The worst part of our stay was the bed; it had a depression in the centre which left my wife and I feeling like we we clinging on to the side of a hill on either side of the bed! We complained in the morning and were told by the man ager, that all the rooms were like this - no discount!
Insist on seeing the rooms and the beds first, or just pick another hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are currently exchanging all beds at the Penguin. I apologize if you still had to sleep on one of the old beds. The information you received from our manager is completely incorrect and not all rooms have the same bed because as I said, we are replacing them as we speak and this process should be completed by mid December 2012. In regards to the valet parking, I'm not sure what you meant by $20 or $34. It is in fact $30/night for valet service otherwise you can try street parking but we do not recommend that as meters are free only from 3 am to 9 am, meaning you'd have to keep feeding the meter until 3 am. It is $1.75/hour for the meters. Thanks for staying with us though!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.