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“Costoso e Pessimo, c'è di peggio? Bad and Expensive. What could be worse?” 2 of 5 stars
Review of Four Points by Sheraton Miami Beach

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Four Points by Sheraton Miami Beach
3.5 of 5 Hotel   |   4343 Collins Avenue, Miami Beach, FL 33140   |  
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Breakfast for 2 Included
Ranked #123 of 207 Hotels in Miami Beach
Alessandria, Italia
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Costoso e Pessimo, c'è di peggio? Bad and Expensive. What could be worse?”
2 of 5 stars Reviewed 3 days ago NEW

Corporate meeting. I planned my arriveTwo days before with 3 colleagues to see Miami and I booked a quadruple room with a double bed, a single bed and sofa bed.
When we had the check in they tell us that there isn't this type of room and even if I paid for this they put us in a room with a little and old sofa bed (we slept in two with a lot of difficoult) and a king bed. an half closet for 4 person. Really scandalous.

Room "Single" booked by the company with 2 king size beds (absurd for a person).
Terrible view from my room (on the internal courtyard in front of the wall of the hotel)

Several problems with payments with credit cards. Their POS were not able to read the band of the card so lots of guys were forced to go to an ATM to take cash (with a charged commissions) to leave the deposit because they don't want to use the PAN card or the chip.

Last but not least the dinner "gala"; more than $ 70 per head without alcohol, for a three meat balls and a choice between a kind of meat roll hard like a shoe or a slice of poorly cooked fish.
The location was not bad and the service to. (speaking about the persons)
Services provided by this hotel are very poor

Meeting aziendale. Arrivo due giorni prima prenotando una quadrupla con letto matrimoniale, letto singolo e divano letto.
Al check in ci dicono che non esiste questo tipo di camera e nonostante io abbia pagato per quella ci mettono in uno stanzone con un divano letto del dopo guerra di una piazza e mezza (ci dormivamo in due) e un letto matrimoniale. Mezzo armadio in 4. Scansaloso.

Camera "singola" prenotata dall'azienda con 2 letti king size (assurdo per una persona). Ottima vista sul muro scrostato dell'interno dell'hotel ma di questo non mi lamento, solo un dato di fatto.

Diversi problemi con i pagamenti, con le carte di credito. Alcune non leggevano la banda quindi si era costretti ad andare a prelevare (con tanto di commissioni a carico) per lasciare la caparra perchè non volevano utilizzare il PAN della carta.

La perla la cena " di gala"; più di 70 dollari a testa, senza alcolici, per un tre palline di carne e come secondo scelta tra una specie di involtino stile suola di scarpa oppure un trancio di pesce stopposo e immangibile.

La location non sarebbe male e il servizio, inteso come persone lo stesso.
Sono i servizi in generale offerti dall'hotel che sono penosi.

  • Stayed February 2016, traveled on business
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Service
Helpful?
Thank FA_1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Dorr, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

hotel was nice,very clean room. loved the elvis theme and the breakfasts. it was walking distance to graceland and that's why we were there. I loved the pool but was too cool to swim.
also they played elvis songs to enjoy.

  • Stayed January 2016, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank pdm2440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
1 of 5 stars Reviewed 1 week ago

I have traveled the world and finally found the worst hotel on the planet. Stayed at this hotel to be close to a convention at the Fountainblu Hotel. Truly miserable, Dirty, sloppy and old. This hotel needs a makeover or a tear down. The front desk had attitude. In addition the hotel is the destination of a religious group every Friday night. This creates a problem with noise, children running freely in the hallways and elevator issues.

Room Tip: stay on a high floor toward the back to avoid excessive noise
See more room tips
Green Features: I did not see any, perhaps the towels were to be kept more than one day...but really not a hotel to expect anything forward thinking
  • Stayed January 2016, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
Thank RIB818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Miami Beach hotels

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 1 week ago

This is one of the worst hotels I have ever stayed in! The food was disgusting! the service was poor! and the members of staff were unhelpful.
The rooms are small and run-down. Most days housekeeping did not get round to cleaning the rooms until 7pm!
The noise from the road and club next door was unpleasant.
In all a very bad experience.
I strongly recommend travelers stay clear of this hotel.

Room Tip: Don't stay here! All the rooms are terrible. I was part of a group of 72 and not one persons th...
See more room tips
Green Features: They have loads of pieces of paper every where telling you be make green choices, though I hate to think how many trees were butchered to supply their marketing campaign.
  • Stayed February 2016, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
Thank HighFlyer B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nj
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Pretty dated, although bathroom was newer. Not luxury hotel. Beds were comfortable. Rooms were small, so not great for families. Very accommodating staff, many loyalty guests frequent so upgrade not likely.

Stayed February 2016, traveled with family
Helpful?
Thank leojackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

We've been coming here once or twice a year for the past 5 or so years. Hotel is reasonably priced and in a great area on the beach and boardwalk. But now it's become a magnet for LARGE families with many, many children running around the lobby, overcrowding the pool, noisy at all hours. When I just called at 11:30 PM to complain about the noisy children swimming in the pool, the desk manager informed me that the pool was open 24/7 and it was up to parents to watch and discipline their kids. Somehow, letting children play in a dark pool at midnight doesn't seem very safe or wise for a hotel. When we checked in, they put us in an adjoining room, which I always ask in my Starwood profile, not to happen. It sounded like our next door neighbors were IN our room. We requested a room transfer, which they did the next day at 6:00 with us waiting around most of the day. Ended up in a room half the size. WIFI requires constant login, each time one uses your computer or phone. Really sad and disappointing what has happened to this hotel.

Room Tip: Street side may actually now be quieter than pool/ocean side given noisy kids in pool at all hours o...
See more room tips
  • Stayed February 2016, traveled as a couple
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Service
Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, 1 week ago
Please accept our apology for the disturbance. Clearly we both were raised under similar family structures; loving, caring parents who provided guidance that prepared us for a life in society. We know what “indoor voices” are and how to behave in a public place.
We were lucky.
And then there are the less fortunate. There are those parents who feel that the fewer boundaries the better….everyone gets an award…there is no second place….no helicopter parenting …and so on.
Who is to say what approach is best?
It’s rarely a good idea to become involved in the parenting of children who aren’t our own; and when parents cannot be found there is cause for deep concern.
We are aware of the difficulty during the time of your stay. And while the entire event is regrettable; I can assure you that the responsible (or irresponsible) family will not be returning in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
138 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed 1 week ago

I had stayed at your hotel on Thursday January 21, 2016. The rooms are dated and are in need of a makeover. The breakfast in the morning was fantastic. I did encounter a problem as you had a large group in the hotel that evening and they were unruly, yelling and there was chaos in the lobby. Many of them happened to be on my floor on the 7th floor and even in the next room. They were loud and did not care for other guests. I had to call the front desk several times to tell them to lower their voices, but to no avail.. I paid $265 for this room and could not get any sleep. I informed the front desk upon check out and they were aware of the situation and apologized. They even promise d me some Star points and I have no received any.

  • Stayed January 2016, traveled on business
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
1 Thank mikefaud1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, 1 week ago
Thank you for taking the time to post your review. The hotel was completely refurbished less than 18 months ago. This being said, there are those who don’t care for the look of the new room. It’s unfortunate that twelve million dollars doesn’t make every guest say “wow”. But, there you have it. We’re pleased that you enjoyed the breakfast. This is a work in process for us as we constantly strive to improve our breakfast. The unofficial group you encountered was fleeing the recent snow storm. And while they weren’t wild drunken partyers they did disturb several of our guests. It’s disappointing when guests are inconsiderate of others. It’s even more disturbing when they know that they’re being inconsiderate and flaunt their rude behavior proudly. On this evening our security failed to enforce our “one and done” policy (one warning to cease a disturbance before stronger action is taken). Our security has since been replaced as “one and done” applies to security as well. We regret that we failed you on this occasion. PS. If we promised star points then you’ll get them. A promise is a promise, our word is our bond.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Miami Beach

Address: 4343 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Wheelchair access
Hotel Style:
Ranked #123 of 207 Hotels in Miami Beach
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Four Points by Sheraton Miami Beach 3.5*
Number of rooms: 216
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more   less 
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Also Known As:
Four Points By Sheraton Miami Beach Hotel Miami Beach
4 Points By Sheraton Miami Beach
Four Points Sheraton Miami Beach
Sheraton Miami Beach
Four Points Miami Beach
Miami Beach Four Points
Miami Beach Sheraton

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