I'll talk about what's nice first:
--The beds are incredibly comfy; if you like a soft bed (which I do).
--One computer and free printing in the lobby (though there's always a guest there).
--Jacuzzi and pool are nice and well maintained and staffed.
--Free wifi in the rooms and the connected seemed fine.
--Free coffee station open most hours of the day.
--The location is convenient; right on the board walk and quick access to the beach.
--Nice workout facility.
What worked against them was
--I ordered eggs from the menu and they were powdered. After I asked, they were reluctant to fully inform me, but I gently pressed for a response and they admitted that they were powdered. I didn't say anything and I had planned to pay though I did not eat all of the eggs, I did eat some of them. As the cashier was cashing me out, I think she took pity on the situation b/c it was sort of obvious that they were stalling on giving me the truth about the eggs, and in the end, she did not charge me for them.
--I stayed for a full week and I had house keeping clean for about 2 of those days, however, they did not replenish my face towels, toiletries (soap) or on the sugar and coffee. I ended up tracking her down in the hall to get all of the supplies that I needed, but that's really housekeeping 101. I did still leave a small tip.
--Finally, I don't have a major credit card, so they wanted a $300 deposit; ended up leaving $50. The policy was a bit inconvenient, however, it was more uncomfortable when the attendant want to move me to the side and assist the next customer when my transaction was not fully complete. On top of that, I did not have a ocean or canal view room. :-(
Overall, a bit pricey, but not bad.
Ask for an ocean view or canal view room.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your honest review of our property. And while I’m grateful for the positive comments; I’d like to address the less than favorable comments so as to avoid any future issues.
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In my 30 years in this industry I haven’t seen powdered eggs used in any hotel or restaurant. The product is used by survivalists only and not only do they taste bad but they’re far more expensive than regular eggs. We make every effort to use organic and sustainable products whenever possible. That means avoiding threatened species of seafood, using cage free and organically fed chicken etc. In the case of “eggs” we use eggs from chickens fed a vegetarian diet with the exterior shell having been sanitized prior to shipping. There are no local poultry farms (that we know of) and so our eggs are as local as it gets….central/north Florida. We’re sorry you didn’t enjoy them.
While there is indeed a computer in the lobby there are two more in the business center. If they’re in use you need only let us know and we will find you a computer.
Starwood offers a program (make a green choice) which many of our guests accept without fully understanding. In essence the guest and hotel join forces on behalf of the environment. The guest accepts reduced services in return for compensation. It appears you “opted in” to the program. We apologize if the program wasn’t properly explained.
As for the deposit; I doubt you’ll find a hotel in America that doesn’t ask for one. We wish it weren’t necessary. As for being pricey; from a real-estate perspective Miami Beach is probably the most expensive sand bar on the planet…with taxes. Still, the price is just as much a product of demand as anything else. I believe when seeking value on Miami Beach there is only one place to stay…and that’s with us.
We look forward to your next visit which I’m certain will be perfect.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.