Arrived on Saturday, February 9 at 2:30 PM they said that the rooms were not available until after 4 PM and they said they hoped it wouldn't be that long and that they would call me on my cell phone. I also asked for a room with an ocean view if possible and then the front desk said they could give me a room with a view but I had to give up my king-size bed in exchange for two double beds. I felt having an ocean view would be better with two double beds than a king size bed without a view and said OK. The front desk never called me back and then when I came back up to the front desk at 3:45 PM to check in it took them nearly 20 minutes to get me checked in. They first put me in room 631 and was old and in disrepair with a view of the parking lot (not the ocean). I called the front desk and explained the problem and the exchange that had been made earlier and then upgraded me to room number 933. While room 933 was newer It only had two double beds And it had the same view of the parking lot. In fact it was arguably a worse view since there was a building partially obstructing our view in this room. At this point I was tired of fighting with them And just decided to accept the room as is and instead write this review since they had failed to meet my requests 2 separate times. My advice is for the price you pay to stay in Miami Beach you should be accommodated to some extent however that does not happen at this hotel. Do not stay here unless you wish to be disappointed as I have been. I will not return to this hotel or to the Sheraton chain ever again as a result of their repeated poor service.

Good location for Miami Beach. Not in walking distance of much, but that is okay with me.

Room size is good for a hotel in the area. The furniture is outdated. The rooms are clean, very important to me.

Service by reps was pretty good, no issues.

If I were to be in the area again I would consider this hotel as a place to stay. It is normally less expensive than the surrounding hotels.

We had stayed at the Sheration Key west! this site can't find it but it was amazing. we had a great time & recommend it to anyone looking for a good time. They have a free shuttle to down Town Key west & we took advantage of it too! you wouldn't believe how clean this hotel is, and the breakfast was out of this world. Don't miss out on this, the price is fantastic too!

My wife and I spent 4 nights recently and had a great time. Room was upgraded to a King-suite br and oceanfront. After talking with rep at the front desk (Youbens) we were given our last two nights for a discounted rate, free breakfast for the final two days and a complimentary bottle of wine along with a fruit dish. All for just mentioning it was our anniversary. Great stuff. The room was nice if not a little dated. Pool was clean as well as outdoor hot tub. Everyone made our stay as comfortable and enjoyable as possible. Just minutes from the heart of South Beach and next to the extravagant Fountainblue Hotel, I would highly reccomend the Four Points Hotel.