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“More than we expected” 4 of 5 stars
Review of Four Points by Sheraton Miami Beach

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Four Points by Sheraton Miami Beach
3.0 of 5 Hotel   |   4343 Collins Avenue, Miami Beach, FL 33140   |  
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Ranked #102 of 200 hotels in Miami Beach
New Jersey
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“More than we expected”
4 of 5 stars Reviewed January 23, 2013 via mobile

We stayed for 2 nights over the weekend and really enjoyed it. Lobby is nice, service is great, the room was a little outdated in decor but it was clean which matters the most. Girl at the bar was amazing. We ordered daiquiris not realizing that its dairy, which I'm allergic to, and she replaced it without charge or attitude. Great experience.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, February 22, 2013
We are pleased to hear that our staff provided you with such a great overall experience here with us. We hope that you will in fact return soon for another visit and we are confident that some of the issues you mention, such as outdated rooms will be addressed by our ongoing renovation.
We look forward to your next stay with us. Thanks again for choosing Four Points by Sheraton Miami!
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988 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
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Toronto
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed January 22, 2013

I stayed here for 4 nights in mid-January 2013 and prior to checking in I was very nervous after reading a lot of negative reviews on this site. However, I was pleasantly surprised when I walked in to find a really nice lobby and extremely friendly and helpful front desk staff. Our room faced the ocean and while it was a bit dated in terms of decor, it was clean, bright and had everything we needed - I wouldn't have expected anything more from a Four Points. The location is right on the beach and is about a $10 cab ride from South Beach proper. The pool area is really nice and well-maintained. Also, free Wi-Fi in the rooms was a bonus. We never ate at the hotel but we did have breakfast and dinner at the Soho Beach House next door which was excellent both times we were there (I think the restaurant there is called Ceccione's) - pretty reasonable prices, good service and gorgeous surroundings. Overall we had a great stay and I would return to this hotel.

Room Tip: Ask for a recently renovated room
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, January 23, 2013
Thank you for taking the time to share your experience at the Four Points Miami Beach. Each year we serve in excess of 100,000 guests. Thankfully most share your perception of our property. The few who don’t enjoy their stay often provide us with some excellent insight into areas for improvement. Please join us next year when our renovation will be complete and the property will sparkle like new.
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Oxford, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 20, 2013

The only redeeming feature for this hotel is that it's right on the beach but then so are the other 200 hotels in the area. I chose to stay here to save my company money as i'm attending a conference at the excellent Fontainbleau next door. I would have paid the $100 extra out of my own money if I had really thought about it.
When you walk into the hotel you can't help but notice the very dirty white front door and Sheraton Welcome mat ahd that really sets the scene for this hotel. The first room I was given was illuminated by a blue neon light outside accompanied by the very loud humming of what I can only assume is a generator. The hotel staff were courteous in switching my room and I got a room with a King size bed on 10th floor. The room is clean enough but very old furniture and the pillows on the bed are so thin I had to stack all 4 up together to get some elevation.
On the first night I went to the bar and orderd some Nachos which were awful and 2 beers which were expensive.
If you read my other reveiws you'll see that I don't often reveiw that a hotel is just 'bad' but I'm afraid this one is. If you're coming to Miami beach check out the rates at the Z hotel. It's a really great spot with very nice slightly funky rooms, a cool bar and a great terrace restaurant right on Ocean Drive.
Sorry Sheraton, give this place a facelift.

Room Tip: Book somewhere else
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, January 22, 2013
Thanks for sharing your review. We are grateful for your feedback regarding the condition of your room and are working diligently to correct any defects. We are confident that our ongoing multi-million dollar renovation will address the problems you have mentioned.
We hope that we will become your hotel of choice here Miami Beach once our renovation is completed.
Thanks again for the review.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 18, 2013 via mobile

Rosa at front desk is exceptionally good and helpful. The hotel is beautifull condition! Would highly recommend this hotel! The service is great! Very nice room, nice location. I would definitely come again.

Stayed January 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, January 22, 2013
Thanks for sharing your feelings about your stay here with us. We are thrilled to hear such high praise for our staff and it’s obvious they played a key role in your terrific experience.
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belfast
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 17, 2013

I stayed here with my family Aug 2012

the beach is right on your back door, like many other hotels in Miami, which is handy

If you are looking for nightlife you will need to get a taxi from the hotel

the hotel was clean (rooms and pool area) but avoid the restaurant in the hotel.

3 members of my family and myself got flies in our food. all on seperate occasions

so we started eating in the hotel next door. it was lovely

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, January 22, 2013
We appreciate your feedback after your stay with us here in August. We apologize if your experience here with us fell below your expectations.

We take great pride in delivering a great product to all of our customers but it appears as there were a few areas in your stay here which we may have dropped the ball.
Thanks again for the review. Should your travels bring you back to Miami we hope that you will give us another chance to provide you an extraordinary experience.
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Москва, Россия
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 16, 2013

Awful and old hotel! And the prices of hotel it is unreal are overestimated. In general it is surprised that in the SPG.com there is such hotel. Personnel very lazy and not the friendly. Dirty towels at the pool put, as new and fresh. In the general disappointment! ! !

Room Tip: Dont stay at this hotel
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  • Stayed January 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, January 29, 2013
We couldn’t agree with you more with regard to the term “old”. We are indeed old…historic and protected…considered one of the best examples of Miami Modern architecture in the world. This being said; not everyone cares for antiques and we respect your opinion.

Clearly we disappointed you with regard to service and warmth; which is normally our strong suit. We are very sorry and if you would consider contacting us to share the details of your disappointment we would be grateful.

The price for a hotel room on Miami Beach is relative to consumer demand for what is some of the most expensive real-estate in the world. In relation to other hotels in our market; we are a true value. We always recommend doing some comparison shopping before booking with us so that while paying what might be considered a sum for your reservation you can still take comfort in knowing that you’ve gotten the best deal in town.
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International Traveler
Top Contributor
57 reviews 57 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
168 helpful votes 168 helpful votes
2 of 5 stars Reviewed January 16, 2013

This hotel is one of several hundred along the Miami beach strip. It is located right on the beach so that you can walk outside and access the beach.

The rooms are quite dated and don't make one feel happy to be at the hotel. The bathrooms are terrible. The hotel just needs a face-life, no questions asked.

The hotel itself really doesn't aspire for great or even good service. The bell boys constantly block the drive way with cars, while chatting it up with each other, and prohibiting passengers from getting in/out of taxis or cars. The dining staff is difficult and don't want to do any work.

Regarding the beach, it is nice to be able to see the ocean. But please be very careful as we were attacked by a swarm seagulls while sitting on the beach. The seagull came towards me, and hit me with its wing, then tried to scare my child. I would make an educated guess that over the years, guests and locals have fed the birds and now the birds attack people scavenging for food. This seemed like irrational behavior, but moreso, can create a various dangerous situation, particularly for kids.

  • Stayed February 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mamidon, General Manager at Four Points by Sheraton Miami Beach, responded to this review, January 22, 2013
Please accept my apology for a stay which appears to have been highly disappointing especially in the area of service. I won’t offer the small size of our drive and other physical constraints as an excuse as “poor service” is just that…”poor service”.
Unfortunately your visit came in the midst of our multi-million dollar “face-lift” which should be completed by mid-summer.
With regard to the seagulls; there is indeed a small group; who with the help of well meaning humans who have fed them; have completely lost their graces. While most still keep our beach free of debris, this gang should be shipped back to Pier 39 in San Francisco.
Thanks for taking a moment to share your review of Four Points and we hope to have another chance to provide you with a memorable experience post face-lift.
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Additional Information about Four Points by Sheraton Miami Beach

Address: 4343 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#71 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Miami Beach 3*
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more   less 
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Also Known As:
Four Points By Sheraton Miami Beach Hotel Miami Beach
4 Points By Sheraton Miami Beach
Four Points Sheraton Miami Beach
Sheraton Miami Beach
Four Points Miami Beach
Miami Beach Four Points
Miami Beach Sheraton

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