Booked an ocean view; am a SPG(Starwood Preferred Guest) customer. On the 5th floor, it was overlooking a dirty roof; perfect height of the palm trees -- could see the ocean only when the wind blew a lot. Nightclub at the hotel next door was so loud, there was NO WAY we could get to sleep before 2AM every night (don't travel here on business). Walls were rather thin, so you could hear most neighbors on the floor, not just next door. Clean rooms, fast elevators, restaurant was well above-average (when it was open).

My wife and I stayed at the Four Points this past weekend and to put it simply, you get what you pay for. This hotel is on the north side of the island and approximately 2 miles from Lincoln Road. We chose this hotel because we are never in the room and thought our money would be more useful towards the restaurants and bars that Miami has to offer. The staff were nice, it was easy to catch a cab, and the food was decent, albiet just as expensive as any other "nicer" SPG hotels. We relaxed by the pool when were weren't on the beach and my biggest complaint was the entire pool area is in the shade after 2:30pm. Other than that, the pool is large, cool and clean.

This Four Points was a nice location compared to the one other I've experienced but don't try to compare it to the other SPG venues. This is not a trendy location and you will need to walk or take public transportation every where that you want to go.

I used SPG points to book a room and when I found out it was 2 double beds, they upgraded us to a Suite with a king bed. The upgrade was almost twice the size of a regular room and it was nice to have the extra space. Also, we asked for and received a late check out, stayed at the pool all day and were given a complimentary room for 2 hours to freshen up prior to our flight.

On our trip, the lackluster room and location were cancelled by the staff's attention to detail and willingness to please their customers.

As a young person I thought Miami would be trendy and fun. The location of this hotel is not in an ideal area. There is nothing to do, no shops and no where to eat except the hotel. The food at the hotel isn't that inticing. The bed was quite possibly the most uncomfortable bed I have ever slept in (I have slept on more comfortable concrete in china).

Housekeeping woke us up on our last day at 8:30am demanding to know what time we would be leaving so they could service the room. This was pretty annoying given check out is at 12pm - we shouldn't have been pressed for a time of our departure. We felt pretty unwelcome.

I'm glad to be leaving Miami and doubt I will return, if I do I won't be staying here that's for sure.

The hotel is not luxurious, but it's nice and comfortable enough. The beach is right out the back but you have to pay to rent the chairs and umbrellas. This is the second time we've stayed here and it's a great value.