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“The staff may save the day” 4 of 5 stars
Review of Four Points by Sheraton Miami Beach

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Four Points by Sheraton Miami Beach
3.0 of 5 Hotel   |   4343 Collins Avenue, Miami Beach, FL 33140   |  
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Ranked #99 of 197 hotels in Miami Beach
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“The staff may save the day”
4 of 5 stars Reviewed November 4, 2012 via mobile

This property is in a nice location and easy access to South Beach and shopping.
The hotel rooms are a bit older in presentation.
The shower was strong which is always a plus.
The staff was friendly and did a good job selling the services of the hotel.
The elevator broker and the pool area needs some tlc and updating but the overall experience was a good one and we enjoyed our time.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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USA
Top Contributor
216 reviews 216 reviews
162 hotel reviews
Reviews in 175 cities Reviews in 175 cities
697 helpful votes 697 helpful votes
4 of 5 stars Reviewed November 3, 2012

This hotel is located right on the beachfront in Miami. There is also a boardwalk where one can walk or jog up and down the entire beach area without having to deal with the sand. It allows you to go from hotel to hotel or all the way to South Beach without having to walk on the streets. As far as location goes, this is hard to beat. But make no mistake, this hotel is old and worn out. Was told the hotel had an entire renovation in 2011. I would have a hard time believing that as this hotel needs a total renovation now. The gym is a waste of time and has little to nothing for exercising. The pool is very nice though and leads to the beach area and boardwalk. Hotel restaurant is very good.
But the hotel is functional, on the beach and priced decently. A great place to stay if you want to save some cash as the really nice places on the beach are pricey.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 28, 2012

If you are looking for a good place to stay away from the noise, this is your place. The rooms are decent, the pool is nice and the beach is your backyard. Plus it's only minutes away from South Beach.

Although the car parking prices seems a little steep for the hotel, everything else was reasonable.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Pasadena, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 27, 2012

The hotel is very far from the good side of Collins Ave.
The room was used and in a need for a heavy renovation.
The breakfast room was extremely over cooled and that was the way into the hotel from the pool, so if you had wet swimsuit on you, good chance to get a cold while trying to access your room.

Usually staying at a Starwood facility, but this was the worst among all, I have been.

  • Stayed November 2011, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Minneapolis, Minnesota
Contributor
19 reviews 19 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed October 26, 2012

I was under the impression that Starwood hotels are held to certain standards but this doesn't seem to be the case. Although not as bad as a colleague's hotel down the road that included a baby possum, this is a hotel to avoid especially for business travel. The speed and availability of elevators was the only redeeming quality. Most colleague's rooms did not include a desk and had only 1 outlet. My room was dark, dirty and depressing and hadn't been updated in many years. Also, the carpet and furniture was very old and dirty- if you stay here, bring slippers or flip flops to wear in the room.

Then there was the reception staff- they were not helpful and some were rude. One morning I tried to order room service but the telephone didn't work so I went to the front desk. There was no one there and when someone finally showed up, she told me that room service wasn't available until 6:30 am. I said it was 6:45. She replied, "They might be open around 7 or so." There was no offer to send someone up to fix the telephone or take an order. Whenever I needed to call the front desk, I had to use my cell phone.

I agree with another reviewer that said it will make you want to get out so you can explore!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Top Contributor
70 reviews 70 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed October 25, 2012

To start with the positive: this hotel will keep you going outside to explore the fascinting Miami Beach. You just want to get out.
My first room was plain dirty. Hairs on the sheets. I have no long hairs so couldn't be mine. Old funiture, a coffee machine without the possibility to plug in without moving the desk.
Only after serious complaining and without any apologies I got another room. Not much better but at least the sheets were clean.
We were a party of 10 and had mutiple problems with the invoices. The meeting room had no windows although this was indicated to be the case. Old worn out carpets etc.
The service is very unmotivated and shows little to no initiative. A place to avoid when visiting lovely Miami Beach.

  • Stayed January 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 19, 2012 via mobile

don't even think to visit this hotel

stuff is very good but the room is old and it's not 4 star . i can rate it for 2 star or less

this is not the first time to me in miami i been in gansvoort ,z ocean and tides they are amazing hotels

  • Stayed October 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Points by Sheraton Miami Beach

Also Known As:
Four Points By Sheraton Miami Beach Hotel
4 Points By Sheraton Miami Beach
Four Points By Sheraton Miami Beach Hotel Miami Beach
Four Points Sheraton Miami Beach
Sheraton Miami Beach
Four Points Miami Beach
Four Points Sheraton Miami
Miami Beach Four Points
Miami Beach Sheraton
Address: 4343 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#67 On the Beach Hotel in Miami Beach
#99 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Miami Beach 3*
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton Miami Beach. We've kept the historical charm and protected Miami Modern exterior of the building in tact while we've updated the interiors for your comfort. ... more   less 
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