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“Avoid at all costs” 1 of 5 stars
Review of Lily Leon Hotel

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Lily Leon Hotel
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835-841 Collins Avenue, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #182 of 201 hotels in Miami Beach
Bedford, Texas
1 review
2 helpful votes 2 helpful votes
“Avoid at all costs”
1 of 5 stars Reviewed March 9, 2013

Booked through Hotels.com. Granted, it was 6 1/2 years ago that I stayed there, so I am not aware if anything has changed over the years. So, my review is written in the "present tense" as I remember my visit. Since the travel timeframes on this site only go back just so far, it will show the oldest date out, but in reality, I was there in November 2006.
Small "boutique" on South Beach. I only use the word "boutique" to the unique location of South Beach.
Even though the rooms face inward to a communal sidewalk on the property, the noise from the public sidewalk on Ocean Drive can be really bad at night when there is a substantial amount of foot traffic in the area.
The only positive is that my room was quite large. Now comes all the really bad parts. Everything was totally filthy except maybe the sheets on the bed. Carpet needed cleaning, sink and lavatory area nasty, bathtub a disgrace. The sofa and chairs were stained and very dirty and looked like they had never been cleaned.
There really was no meal service to speak of, except for cold toast and coffee the morning I checked out, so how they could even begin to promote a "restaurant" is beyond me.
The very worst was when I was settling the bill, I had been charged for an extra day. The attendant at the front desk refused to credit my credit card, was rude and argumentative, even though it was obvious to anyone with a basic understanding of the situation that I was being charged for a day I was not even there. I wound up writing the corporate office of the hotel group and the website where I had booked the room. The corporate group never ever responded. The website folks finally sent me a credit of about $40, a mere drop in the bucket to what the room rate was at the time.

  • Stayed April 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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79 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • Any
English first
Stuart, Florida
Top Contributor
97 reviews 97 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed August 25, 2011

very good value, great location, a quaint and charming place to stay. I actually booked at another hotel nearby that was overfilled, and they put us at the Lily, and it was very nice

Room Tip: book online early
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  • Stayed November 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
1 review
4 of 5 stars Reviewed May 27, 2009

Stayed here during March 2006, booked a room online for 6 girls, when we got there the room we were given was not the room we booked, way to small for six girls and luggage. However after bringing this to the attention of the manager of the hotel she was very accomodating and upgraded us to the pent house suite at no extra charge, they actually gave us a discount for the trouble. The hotel is in a great location close to the beach, restaurants and shopping. The only complaint I have is that they charged are credit card $100 for use of the mini bar fridge which we never touched it was empty when we got to the room, since the charge was made when we got back home trying to contact the manager and have the situation resolved did not happen. So check the fridge when you get there and tell front desk right away if its empty. Other then that the hotel and staff were great.....

  • Stayed March 2006, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Fresno, California
Top Contributor
70 reviews 70 reviews
24 hotel reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 26, 2009

The hotel is in a great location. The rooms were cleaned daily but somehow, they seemed a little dirty still. The rooms were really decorated nicely but were extremely small. It would be a good place for singles or couples but not families.

  • Stayed May 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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toscana
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 18, 2009

AVOID! We stopped for two salads...after one hour they were not ready! We wanted to leave and we were asked to pay $ 8 for one coke. Waiter rude and impolite. Menus dirthy and stikky...is it enough?

  • Stayed February 2009, traveled as a couple
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed April 23, 2007

We just got back today from staying the long weekend there 4/20-4/23. First of all, after reading all reviews for southbeachgroup (owners of this hotel and others), and after experiencing them first hand, i will never stay with them again and will highly discourage any of my friends or family to stay there unless they have no other choice and will not be taking anything other than the clothes they're in. The room was ghettofabulous. banged up doors with no indoor safety lock so anyone could easily break in. We saw a roach! The shower curtain was moldy. The sink was too far from the faucet so water splashed onto you even if you only turned it on a little. There was broken glass left on the floor that at least two girls got cut with. Oh it was just gross. They did not clean our hotel room the entire four day stay (we were a bit relieved b/c we heard staff steals from hotel guests). There was a shady drug dealer that hung out at the entrance/exit AT ALL TIMES and observed all of our ins and outs. There were nosy people who hung out at the bar downstairs who asked us of our plans each night we left. I had to be clever and say some girls are not coming out and decided to stay in just so they'd think there was people in there and not break in... staying here for a cheap price was totalyl not worth sacrificing comfort and peace of mind regarding our safety and our valuables safety in the room. i honestly wonder how this hotel chain can get away with such conditions!

Stayed April 2007
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paris
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 26, 2007

Most of the places seem ok when nothing goes wrong. But when there are problems, the place shows its true colors. Lily Leon is no exception. Couple of things:
- The phone in the room never worked
- We never got hot water

This was still understandable. We didn't make a big deal out of it. The worst part is - THE HOTEL CHARGED ME TWICE FOR MY STAY. Once through the reservation that I had made before reservation and once at the time of checkout. I am trying to get in touch with these guys for over a week and they are extremely unresponsive. The accounting department never answers the phone; they don't show the courtesy of returning the calls; the front desk says that they cannot do anything about it. SO - BEWARE FOLKS - MAKE SURE YOU CHECK YOUR HOTEL BILLS - AND THINK TWICE BEFORE YOU BOOK A ROOM AT THIS HOTEL.

Stayed January 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lily Leon Hotel

Address: 835-841 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Swimming Pool
Hotel Style:
#182 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Also Known As:
Hotel Lily Leon
Lily Leon Miami Beach
Lily Leon Hotel Miami Beach

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