Visiting this hotel for the first time, we were extremely pleased overall with the cleanliness, the hotel room, all amenities and most of the staff. We loved being able to walk out the door and be in a great location for walking to the beach, going shopping or eating at a variety of restaurants. The only point for not giving the highest review rating was our experience with the staff who worked during the breakfast shift. On our last day, they seemed unhappy and did not provide even average service. We had to get the hostess to wait on a part of our group because no one came out of the kitchen once the people arrived. Once the food was brought to the table, the correct order was not received and we did not see the person again to ask for anything further. Our feeling was that our server, and the other staff, were mad about something that morning. This was a very unfortunate and polar opposite experience compared to the rest of our stay at the Blue Moon Hotel. We do not normally post reviews so our hope by posting this one is that the problem will be corrected. We do plan to stay at the hotel again in the future and would be immensely disappointed to have a repeat experience.
- Official Description (provided by the hotel):
- Boutique hotel on Collins Avenue combining two historic hotels via an arched breezeway. Unwind in the relaxation pool or on the sky-lit patio with views over Collins Avenue. Fresh take on modern American fare and crafted cocktails at FIX restaurant and lounge. ... more less
- Reservation Options:
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- Also Known As:
- Blue Moon Miami Beach
- Hotel Blue Moon