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“Beautiful hotel with outstanding location, restaurant staff below average” 4 of 5 stars
Review of Blue Moon Hotel - Autograph Collection

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Blue Moon Hotel - Autograph Collection
4.0 of 5 Hotel   |   944 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #60 of 206 Hotels in Miami Beach
Certificate of Excellence 2014
GreenLeadersGold level
Kentucky
1 review
1 helpful vote 1 helpful vote
“Beautiful hotel with outstanding location, restaurant staff below average”
4 of 5 stars Reviewed 4 days ago NEW

Visiting this hotel for the first time, we were extremely pleased overall with the cleanliness, the hotel room, all amenities and most of the staff. We loved being able to walk out the door and be in a great location for walking to the beach, going shopping or eating at a variety of restaurants. The only point for not giving the highest review rating was our experience with the staff who worked during the breakfast shift. On our last day, they seemed unhappy and did not provide even average service. We had to get the hostess to wait on a part of our group because no one came out of the kitchen once the people arrived. Once the food was brought to the table, the correct order was not received and we did not see the person again to ask for anything further. Our feeling was that our server, and the other staff, were mad about something that morning. This was a very unfortunate and polar opposite experience compared to the rest of our stay at the Blue Moon Hotel. We do not normally post reviews so our hope by posting this one is that the problem will be corrected. We do plan to stay at the hotel again in the future and would be immensely disappointed to have a repeat experience.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 3 days ago
Dear Mp473southbeach,

Thank you for taking the time to share your recent experience at the Blue Moon Hotel, Autograph Collection with us.

As a valued customer, was disappointed to hear about your experience in our dining outlet. With aspiration to always exceed guest expectations, we have unfortunately fallen short of this goal during your recent stay.

Your valued feedback highlighted a number of areas for improvement that I have since shared with the Restaurant Manager, who join me in offering their apologies for their team’s shortcomings.

Once again, thank you for providing feedback that will ultimately help improve our dining procedures and effectiveness. We hope you choose to stay with us again whenever your travels bring you back to Miami Beach so that we can provide you with a premium dining experience that not only meet, but exceed your expectations.

Best,

Carlos
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1,032 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Spent 3 days on South Beach and stayed here. The front desk accommodated my early check in request by 3 hours (1 pm vs 4 pm standard). We got a king suite at a great rate much cheaper than the hotels along Collins. While this hotel isn't on oceans, it's block away without the noise and steps away from Mangoes, News Cafe and wet willies and the beach. Shout out to Zoro, the bartender who loves a great conversation on basketball :). His service was over the top, highlight included a custom mocktail for my pregnant wife at poolside. The hotel accommodated our request for late check out as well and we had access to the pool for the whole day.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 4 days ago
Good morning,

Thank you for taking the time and sharing your thoughts with us.

I am glad to read Zorr provided attentive and friendly service, indeed He is a magnificent associate, one who truly cares for his guest, and enjoys the interaction, conversations while making sure you are well attended to.

CONGRATULATIONs on the upcoming new addition to the family!

Best regards,

Carlos Sarniento
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Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is very well located, one block away from the beach...

There are great bars and restaurants around, lots to do and see.

The staff is very friendly and helpful, the hotel bar is great and breakfast is good!

There's a small pool in the back which is very relaxing and private for the guests!

Room Tip: Upper floors not facing Collins (if you want more silence)
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Green Features: Natural lighting is good and they have the usual reuse of towels (according to guest desire)
  • Stayed March 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 4 days ago
Good morning,

Thank you for taking the time and sharing your observations.

We are truly glad you enjoyed our product and services and trust will come back to us on your next visit to South Beach.

Best regards,

Carlos
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Amherst, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The Blue Moon is a charming, Art Deco-style boutique hotel just a short walk to the beach and Ocean Drive where there are many restaurants and nightlife. The pool is very small so for families with young children it may not be the best choice. The rooms are small but have a walk-in closet and beautiful, large shower. The beds are comfortable and the the room is nicely decorated and clean. The hotel staff was very pleasant and helpful, in particular Alfredo who attended to all of our needs. The hotel is located on Collins Avenue which has many amenities yet is much calmer than Ocean Drive. The complimentary breakfast was also very good. I would definitely return to this hotel in future.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 4 days ago
Good morning,

Thank you for your taking the time and sharing your comments, they are very much appreciated.
We are glad you enjoyed our product and services, specially Alfredo who in fact is a wonderful associate. I have shared your observations with him, need less to say he was delighted.

Best regards,
Carlos
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Boston
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I really enjoyed my stay - this is a low key, chill type of place which I really enjoyed. The rooms - as the case with many of the art deco properties - were small, but very tastefully decorated. Decor was modern and sleek. They made the most of the space. Don't expect any real views, but being on the back side was nice and quiet.

I thought the bar area was perfect - big TV for watching the basketball game, great drinks and a decent food menu (more lunch oriented, but good items).

The pool area is small but nice - allows you to get some sun and there is a large shaded terrace perfect for lunch.

There is also a great courtyard out front where you can take a drink from the bar and just relax.

Highly recommend it to anyone who want to enjoy SoBe without all the madness. I would definitely return.

Only recommendation would be to kick up the restaurant menu for dinner - I so much enjoyed the hotel that I didn't want to leave.

Room Tip: Back room was very quiet but no view
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  • Stayed April 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 1 week ago
CJohn1625,

It is wonderful to hear you had a great stay at the Blue Moon Hotel. Your feedback has been shared with our team to motivate them to continuously provide excellent customer service. We thank you for staying with us and hope to see you again next time you travel to Miami Beach.
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This was one of the best boutique hotels I've ever stayed at. The decor was fabulous and the service was outstanding. The manager, Carlos, was very attentive and Alfredo seemed to be everywhere...Opening the old elevator doors, opening doors to the courtyard and bringing cold water when needed. He did EVERYTHING with a smile. I will definitely be back and I'm telling all my friends about it!

  • Stayed April 2015
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 1 week ago
Thank you for taking the time and sharing your thoughts with all of us.

Alfredo was delighted to hear your comments, he is everywhere and always willing to assist in any way he can. A TRUE ambassador of genuine hospitality!!

Also thank you about your comments directed to me, I simply enjoy having guest in my home...your home!!

Best Regards,
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Hamilton, Bermuda
Top Contributor
236 reviews 236 reviews
10 hotel reviews
Reviews in 86 cities Reviews in 86 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We really enjoyed staying at this hotel in South Beach. The location is perfect and easily accessible to Ocean Drive. Service is excellent and very friendly. While we were there we valeted our car because it was so easy to walk everywhere. When it was time to leave though and get our car it took forever. That is my only complaint. This is a fantastic property.

  • Stayed February 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 1 week ago
Thank you for sharing your thoughts with us.
I am glad you found the overall facilities and services to your satisfaction. I do apologize about the delay in getting your vehicle when requested. Your comments are of tremendous value and much appreciated.

Have a great week!!

Carlos Sarmiento
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Moon Hotel - Autograph Collection

Address: 944 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Best Value Hotel in Miami Beach
#31 Business Hotel in Miami Beach
#40 Luxury Hotel in Miami Beach
#44 On the Beach Hotel in Miami Beach
#45 Romantic Hotel in Miami Beach
#53 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Blue Moon Hotel - Autograph Collection 4*
Number of rooms: 75
Official Description (provided by the hotel):
Boutique hotel on Collins Avenue combining two historic hotels via an arched breezeway. Unwind in the relaxation pool or on the sky-lit patio with views over Collins Avenue. Fresh take on modern American fare and crafted cocktails at FIX restaurant and lounge. ... more   less 
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Also Known As:
Blue Moon Miami Beach
Hotel Blue Moon

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