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“Massively Disappointing” 2 of 5 stars
Review of Blue Moon Hotel - Autograph Collection

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Blue Moon Hotel - Autograph Collection
4.0 of 5 Hotel   |   944 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #58 of 205 Hotels in Miami Beach
GreenLeadersGold level
Kent, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Massively Disappointing”
2 of 5 stars Reviewed 3 days ago NEW

Reception staff disinterested and cold. Room (236 ) very small and looks onto an alley. Alternative room viewed and no different. Is this worth £315 for ROOM ONLY ........ DEFINITELY NOT! Sorry BA and Autograph, I'm really not impressed.

Room Tip: don't choose this hotel
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Green Features: No comment. Maybe having a shower only saves water?.?
  • Stayed January 2015, traveled as a couple
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, yesterday
Dear Guest,

Thank you for taking the time to write your review.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the staff not providing the upmost guest experience. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Miami Beach.

Best,

Carlos Sarmiento
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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988 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Miami, Florida
Top Contributor
51 reviews 51 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We checked in early (11:30 am) and didn't expect our room to be ready. We were told they would call us when it was and we could pick up our keys. Nobody called. When we returned to the hotel about 4:00 pm, there was a lot of confusion, and it was clear that our room had been given to someone else. So, we had to wait another 20 minutes for another room to be made ready. We were given complimentary drinks in the bar, which was nice, but we were tired, had plans for the evening, and just wanted to get into our room. The staff (front desk, bell staff, bartender) were all great and tried to make up for the inconvenience. Like all Art Deco period hotels, the rooms are small. But we had a 2 room suite with a separate bedroom and sitting room, two large bathrooms, and two large closets. It was very comfortable for the two of us, and would have also been comfortable for a family with a couple of kids. Unfortunately, it was in the front of the hotel on Collins Ave., and there was a lot of street noise all night. But the location is perfect, walking distance to just about everything in South Beach, but off of Ocean Drive, which would have been even noisier!

Room Tip: Room away from Collins Ave. would be quieter.
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  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The rooms are small but relatively modern and the staff was very helpful and friendly. Cleaning was ok, but there are signs of wear and old stains etc. However, I had a room towards collins av. and it´s incredibly noisy! Contruction work in the morning, and party noice and/or loud cars half night. Replacing the windows or putting in a thicker curtain would be a good idea. You can hear enything going on in the corridors as well. It´s very close to the beach which is a huge plus though. Free Wi-fi and the TV had cable with lots of channel (40+). It´s not your typical business or family hotel, but I travelled alone and liked it. I would consider staying here again, but not in a room facing Collins..

Room Tip: Avoid a room facing Collins Avenue if you are planning to sleep....
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  • Stayed January 2015, traveled solo
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, yesterday
Dear guest,

Thank you for taking the time to share your review.
Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations.
I would like to take this time to apologize for the noise disturbance caused by the outside noise.
Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.
As a valued guest thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Miami Beach.

Kind regards,

Carlos Sarmiento
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Not the most impressive 4-star hotel you can find, but the staff was fantastic. We've never met such helpful, friendly, staff. Look for Zor, Juan and Carlos to satisfy all your needs! Don't book room 201 -- it's tiny compared to most of the others.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago NEW

Your entire staff was excellent , whoever is training those folks is doing a great job!
In particular Juan and Zorr went over and above the call of duty. Zorr said " don't worry sir, I'm
here for you", and he was. Juan had an equal enthusiasm, saying " take your shoes off, your home now".
Whatever we needed , even things we didn't think we needed were provided by Juan and Zorr, what a team!
We will be back!
Thanks

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 2 days ago
Indeed, Juan and Zorr display true and honest hospitality, furthermore they enjoy their interaction with our guests (you). I am proud to be associated with them and encourage others to follow their lead.

Thank you for sharing your comments, and hope to see you on your next visit to South Beach!

Carlos Sarmiento
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coos Bay, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed at Blue Moon for 3 days prior to a cruise. Our first impression of the hotel was Juan's greeting our cab. He was warm and exuberant and made our stay a pleasure. Things are understated there--we didn't realize there was a restaurant until our second day or that there was a lovely pool and patio until our last. Very nice hotel. Very comfortable. And Juan was very very helpful.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 2 days ago
Thank you for taking the time and share your observations with us, I do apologize as you were not informed of all the amenities the hotel has to offer.
I am grateful to be working with Juan, he enjoys authentic hospitality, he is committed to our guest satisfaction and wants to make sure the arrival experience is fast and efficient.
Juan will be delighted to read your comments.

I hope to meet you in your next visit to South Beach!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orwigsburg, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This Marriott property boutique hotel is perfectly situated on the busy Collins Ave and 1 block off of South Beach. The staff was very friendly and eager to satisfy your needs.

We did score this property lower because while the room was clean the beds were hard and the air conditioner was extremely loud and woke us every time it came on throughout the night.

We would definitely return to south beach and probably even this hotel, albeit a different room.

Room Tip: We were on first floor, wouldn't recommend
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  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos_S185, General Manager at Blue Moon Hotel - Autograph Collection, responded to this review, 1 week ago
Dear guest,

Thank you for taking the time to share your recent experience at the Blue Moon, Autograph Collection.

Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations.
I would like to take this time to apologize for the noise disturbance caused by the Air Conditioner.
Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future.

As a valued guest thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Miami Beach.

Kind regards,

Carlos Sarmiento
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Blue Moon Hotel - Autograph Collection

Address: 944 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Miami Beach
#38 Luxury Hotel in Miami Beach
#44 On the Beach Hotel in Miami Beach
#46 Romantic Hotel in Miami Beach
#52 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Blue Moon Hotel - Autograph Collection 4*
Number of rooms: 75
Official Description (provided by the hotel):
Boutique hotel on Collins Avenue combining two historic hotels via an arched breezeway. Unwind in the relaxation pool or on the sky-lit patio with views over Collins Avenue. Fresh take on modern American fare and crafted cocktails at FIX restaurant and lounge. ... more   less 
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Also Known As:
Blue Moon Miami Beach
Hotel Blue Moon

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