We used the hotel's valet parking and when we asked for the car back a jacket was missing from the car. The front desk said that they needed to do "further investigation" and since we had a flight to catch we didn't have time to wait around. They promised to get back to us within the day. Three days later and still no contact from any representative at the hotel. We e-mailed the front desk manager yesterday and still haven't gotten any response. Will never recommend anyone to book this hotel as the staff doesn't take guest who have been victims of theft (using THEIR valet parking) seriously and don't keep promises. As a result I don't have a jacket to wear to work now that I'm back home in Sweden, big temperature difference compared to Miami.