I have a feeling that this property was only very recently taken over by Marriott. When I stayed, they were having a lot of difficulties that seemed to be related to procedure changes. While overall, the hotel wasn't bad, I expected more from the Marriott badge, especially for what I paid for the room.
The hotel is centrally located on Collins in the heart of South Beach. Like most hotels, you're in easy walking distance of the beach, Lincoln Rd., Ocean Drive, etc. A word to the wise: cabs in SoBe are plentiful and fairly cheap. Parking is neither, so unless you know you're planning on leaving the Beach, skip a rental car, or only get one for the days you have activities elsewhere.
The front desk staff was pleasant on check-in, but my room had several problems right off the bat. When I first entered, a desk lamp across the room was on and the room smelled strongly of insecticide or deodorizer. I hoped the smell would dissipate through the day, but it did not. After I finished unpacking, I turned off all the lights and left my room. This was a huge mistake! When I got back that night, it turns out the light switch at the door didn’t actually control anything in the room. Additionally, the message light on my phone blinked nearly continuously. I’d check for a message, it would say I’d have none, I’d hang up and it would start blinking again. The next morning, I told the front desk about my three issues with the room: deodorizer/insecticide smell, no lights at night and blinking phone line. I was, somewhat rudely, told the only way to fix the phone was to unplug it but that facilities would look at the other issues. Long story short, after two mornings of back and forth about the issues, it turned out there was a light switch hidden behind the drapes behind the bed that was preventing the door switch from working and housekeeping stopped using a particular cleaner which reduced but did not eliminate the overpowering smell in the room. The message indicator issue never was resolved and every day, I’d have to unplug my phone when I got back to the room to turn off the light.
The room itself was okay. The bedroom was of average size for the beach. The bathroom was extremely small and very narrow, however. I had to stand sideways in the shower to have enough room to wash raise my arms to wash my hair. My room was at the end of the hall and I had a fair amount of noise from staff and other guests using the stairs. Additionally, there was a fair amount of repainting and refinishing work going on around the hotel while I was there. Between that and the comments some of the staff made, it lead me to believe Marriott had only recently taken over. Most of the staff was very nice and helpful, however. The only exception was the clerk who was very condescending about the phone issue. I would have to stay at this property again to see if they’ve ironed out some of the issues before I could fully recommend to friends/family, but all in all, not bad.
- Official Description (provided by the hotel):
- Boutique hotel on Collins Avenue combining two historic hotels via an arched breezeway. Unwind in the relaxation pool or on the sky-lit patio with views over Collins Avenue. Fresh take on modern American fare and crafted cocktails at FIX restaurant and lounge. ... more less
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- Also Known As:
- Blue Moon Miami Beach
- Hotel Blue Moon