Booked this thru Priceline.com. Horrible accomodations. Walked into the room and smack right into bed. The room is so small, horrible bathrooms (only small sink - no where to store toiletries, etc. ) Thank goodnes we were there for only one night. We did convey our unhappiness the next morning and were given a complimentary breakfast which certainly did not make up for the terrible accommodation. No "bon voyage cocktail" for us. I guess "Francine" was unavailable that particular date!! How this hotel can be rated a "4 star" is beyond us. We traveled with another couple & they, too, were very upset over this hotel.

First I want to say how awesome the staff is. Super friendly and attentive. We ate both dinner and breakfast there too and enjoyed it very much.
One small warning.... Do not let them book you into room 111..... You will be kept up all night by the staff coming and going from the room across the hall. Slamming doors all through the night, yelling, laughing, and just clearly not trained to respect quiet hours.... At all! The service entrance is right there so the hand trucks are slamming in and out all hours. On top of that, they ran a carpet shampooer machine at 11:30 at night in our hallway. For these reasons, we would not stay here again, but I can't speak for other locations within the building. Oh yeah, the valet guys helped themselves and emptied all of our change in the car.

We stayed for one night before a cruise and my husband and I had the best time. Francine at the front desk changed the smaller room to a room by the pool. She went out her way to make us happy. She was very pleasant. That night Emar made sure we had the right pillows and was very accommodating. Went to breakfast the next day and the staff in the dining room were exceptional and the food was great. We did have a bon voyage cocktail and it was outstanding. What a great Gem in the Marriott collection.

But, then, what is on South Beach, Miami. The room was tiny. Bathroom awkwardly situated between the two beds. Hardly ANY lighting. No reading lights or lamps. Air vent blew directly onto one of the two beds. Toilet bowl right in front of the bathroom door. Don't know who the room designer for Marriott could have been. Had to be the first job or they where 20 years old.
And, Marriott Gold didn't even get a free bottle of water in the room!
The saving grace of our three night stay was the nicest, friendliest and most accommodating staff since the Berlin Marriott.