I was visiting Miami for the first time last weekend, and wasn't sure where to stay. I checked this site, and saw the rave reviews for the Blue Moon, so I decided to book a room with them. I searched all the sites, and they all said that the hotel was sold out on the first night of our stay in Miami, but available the second night. I went to cheaptickets and they actually had a room available for both nights! However, my gut instinct told me to only book one night there, and book the other night at the Clinton since the Clinton had availability for the SAME price the second night, but was $500 for the first night. Glad I did!!!Check in process at the hotel was average. It took the guy a while to find our reservation. I'd say it took about 10 minutes total to check in, so not bad. He was okay, not overly friendly, not overly rude, just average. After we checked into the hotel, we made the mistake of taking the elevator up to our room. The elevator was extremely scarry. It has 2 doors that you have to open, the first a black iron gate, then then the main door to the elevator. Both of them appeared to be MANUAL opening, but after we opened them, one of the doors just slammed shut on us as we were loading our bags into the elevator. The elevator was creaky and made wierd noises! SKIP THE ELEVATOR AND TAKE THE STAIRS, no matter how many bags you have. I was rather disapointed that the hotel spent all this money remodeling, but couldn't afford to replace the elevator!!!When we got to our room and opened the door I about passed out. The room was the smallest hotel room I've ever seen in my life. It reminded me of a baby's room in a house. You know how the parents always stick the baby in the smallest room. Well this one was definately small, and the beds?? WHAT A JOKE! These beds were smaller then twin sized beds, and the matresses on the beds were paper thin. You could feel all the springs sticking up through the matresses. I am not fat by any means, but I could barely fit my body on the bed, it was so small. How did I sleep? NOT AT ALL!!! The bed was so uncomfortable, I tossed and turned the entire night!!! I expect if I am paying 100+ a night for a hotel room that I am at least going to get a comfortable bed and have a good nights rest. Not in this place.So, what are the plusses of this hotel? I gave it 3 dots because the hotel was extremely clean, tastefully decorated, and I loved the bathrooms in the room! The bathroom was small, but it is very tastefully recorated. The tub/shower combo was extremely clean with no mold or mildew in site, which is unusual for hotel bathrooms, usually they are really nasty even at the nice hotels. The water pressure was very good, and the tub drained well. There was a nice array of bath/body products in the bathroom, and they had some aromatherapy crystals in this little basin on top of the toilet that made the bathroom smell real nice. Plus, the bathroom had a window that opened all the way to let all the steam out! The minus? No A/C in the bathroom, so it got really hot after taking a shower in there.Air conditioning worked great, and kept the room at a very comfortable temperature. The windows opened ALL THE WAY UP which was really refreashing, considering most hotels do not let you open the windows all the way. The TV in the room worked really well, the remote did not. The CD/clock radio was a nice touch and actually sounded really good to enjoy our favorite CD's while we were in the room. They had bottles of water in the room, which in the description of the hotel it sounded like they were free, but don't be deceived. Underneith the "for you to enjoy" tag that is strapped to the botel there is in much smaller print, a very fine $4.50 price tag on that bottle of water, so beware of the overpriced water!! I got me a huge bottle of water (about 3x the size) at the convenience store down the street for 2 bucks. We also had a mini bar in the room, but it was locked, and they did not give us a key. From reading other reviews of the hotel, aparently they charge your card $50 for the key and then credit it back after you check out, so I didn't bother.Concierge services at this hotel sucked. It took forever to get service, and when the guy finally did ask me if I needed some help, he couldn't help me. I asked him for directions to the homestead miami speedway, and he didn't even know what that was. He didn't have any map, and he couldn't even tell me how to get on the freeway to go south to homestead. If figured that the concierge would at least have a good map, and a good sense of directions, but not this guy.Parking? Forget it. They supposedly have valet parking, but there were cars parked around the entire block, so obviously there was no place for us to stop and get out of the car. We found a garage a block down from the hotel that was $15 to park there. The funny thing about the garage is that they actually change the prices. At one point it was $20 flat-rate to park the car for 24 hours. At another point, we saw it as low as $10, but when we got there it was $15.Overall, I say this hotel definately does not deserve the ratings it receives. The facilities are nice, the lobby is nice, and the free newspaper is a nice touch. The patio in the front of the hotel is really nice for relaxing and enjoying a drink. But with the uncomfortable beds, the service we received, and the lousy elevator, I would not stay at this hotel again.