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“Be careful¡ the worst hotel we have ever stayed” 1 of 5 stars
Review of Blue Moon Hotel - Autograph Collection

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Blue Moon Hotel - Autograph Collection
4.0 of 5 Hotel   |   944 Collins Avenue, Miami Beach, FL 33139   |  
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Ranked #57 of 201 Hotels in Miami Beach
GreenLeadersGold level
Quito, Ecuador
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Be careful¡ the worst hotel we have ever stayed”
1 of 5 stars Reviewed December 17, 2012

The room was not ready when we arrived. The "cook " does not know how to fix a couple of fried eggs. Someone at the front desk stole a package that arrived to our attention. At night the place was noisy . Nobody gave me an explanation when I asked for the lost package and I am still waiting for an answer.......

Even tough we payed extra money for a larger bed the suite looked and felt like a tiny hotel room. I would not stayed at this hotel never again, even if they invite me .

I almost forgot, you also have to pay an extra 20 dollars a day for a parking place for your car.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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919 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Fort Myers, Florida
Top Contributor
58 reviews 58 reviews
6 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 16, 2012

The location is great, one block from beach, right on Collins Ave for shopping, many restaurants nearby within walking distance. The room on the other hand, was tiny. Small closet with built in drawers was nice. No room to even walk around the bed. Anyone bigger than a child would have problems sitting at the desk, because the bed was in the way. There was a small "wading" pool, 3 ft deep. Our phone was blinking (no message) and our clock was set to the incorrect time. We asked repeatedly for assistance, none came. The clock must be set with an iphone, we did not have one. Our air conditioning clanked as long as it ran. The room was clean! All in all, the staff was friendly. Jorge, at the bar, was excellent, not only providing great service but restaurant advice also. The restaurant at the hotel was limited and a bit pricey. Have not stayed anywhere else on Sobe, so cannot compare. Several members of our business trip were unhappy, and they have stayed elsewhere.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed December 15, 2012

We stayed here last week for Art Basel. It was terrible! The hotel was recently "renovated". We were in the South building which was supposed to be "nicer and quieter". Instead the whole building smelled like mildew and the hallway carpet was dirty and old. Our room had shoddy construction, cheap new furniture, a broken phone and an air conditioner so loud that you had to shout over it. We asked to be moved to the other building which didn't smell like mildew. We were told to talk to the manager, Ernesto. During our 4 day stay, we left him three messages and two notes but never saw or heard from him. Miami was sold out so we were stuck there.

The rest of the staff is as nice as they can be -- even though they get no support from management. The poor bartender was stuck on the first night of Art Basel with a bar that was out of almost everything. And it wasn't because they sold out. It was because management didn't restock the bar.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
80 reviews 80 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 10, 2012

This is now a Marriott Autograph Hotel for the last 4 - 5 months. The location is terrific as it is near to the South Collins trendy shopping area, one block to Ocean Drive, and just a few blocks to Espanola Way. There are a few kinks to work out such as no refrigerators or coffee makers in the rooms (coming soon, something to do with wiring) and service at breakfast was not very good (and really $45 for two people?), and staff forgot to tell us about the complimentary continental breakfastl But, the rooms were very quiet and the staff were pleasant and very accomodating.

Jorge in the bar/restaurant was always on the ball and looking to make sure guests had everyting they needed and Elsie at the front desk was extremely helpful.

This is an older building and the rooms are not always perfect. Closets are smaller and furniture placement is sometimes not the best but the shower was full blast and hot water was plentiful. The place is charming and internet connection great.

A bonus is that this Marriott will actually upgrade your room if you are a Rewards member and if a nicer room is available. I highly recommend this Marriott over any others in the area for the service, the amenties, the quiet and the location. I will be back.

Room Tip: Ask for a room away from Collins Avenue or get the front suite. The bedroom is away from the street...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2012 via mobile

If you want to feel like you brought your friends with you on vacation, this is the place to go. Every staff encounter we had was superb, from check in to our fav, Fabian at the bar.
Simple, nicer than the other places we've stayed at in sobe. Offers just what you need, although a fridge in room would have been nice. Will stay here again.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 3, 2012

I stayed here with a group of friends last January and had a blast. Given it was only 2 nights, it was Miami and it was warm. They were going through a renovation, but you could hardly tell. You can't beat the location, it's one block behind the Miami strip. You can walk to shopping, great restaurants, and the beach. The front desk recommended this AMAZING Cuban restaurant (just a few blocks down on the right). I wish I could remember it now, but ask the front desk and I'm sure they will know. It is worth the trip. The room itself was fantastic, very clean, chic, and everything operated as expected. There was a frosted window in the bathroom which is nice, since you don't see that too often in hotels these days. Breakfast was plentiful and filling, nice bar atmosphere at night to get the engine started, and staff felt like friends and family. Highly recommend this hotel. Can't wait to visit it again so I can experience their finished renovation.

Room Tip: Front and center if you can, good people watching.
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  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dnpinva
Top Contributor
199 reviews 199 reviews
90 hotel reviews
Reviews in 88 cities Reviews in 88 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed November 30, 2012

This hotel is all about the details - the soothing music upon entering the room, the amazing bath products, the wonderful shower, the sleek fan turning above the room, the tasteful decorations, the staff that go the extra mile. I highly recommend this hotel. It is a hidden gem. It is old, but it is kept up to well that it feels brand new. It is close to a number of restaurants and bars and a block from the beach. Not fitness center, but the hotel offers a discounted rate at a nearby gym.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Blue Moon Hotel - Autograph Collection

Address: 944 Collins Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#36 Business Hotel in Miami Beach
#38 Luxury Hotel in Miami Beach
#44 On the Beach Hotel in Miami Beach
#45 Romantic Hotel in Miami Beach
#45 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Blue Moon Hotel - Autograph Collection 4*
Official Description (provided by the hotel):
Boutique hotel on Collins Avenue combining two historic hotels via an arched breezeway. Unwind in the relaxation pool or on the sky-lit patio with views over Collins Avenue. Fresh take on modern American fare and crafted cocktails at FIX restaurant and lounge. ... more   less 
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Also Known As:
Blue Moon Miami Beach
Hotel Blue Moon

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