We stayed here last week for Art Basel. It was terrible! The hotel was recently "renovated". We were in the South building which was supposed to be "nicer and quieter". Instead the whole building smelled like mildew and the hallway carpet was dirty and old. Our room had shoddy construction, cheap new furniture, a broken phone and an air conditioner so loud that you had to shout over it. We asked to be moved to the other building which didn't smell like mildew. We were told to talk to the manager, Ernesto. During our 4 day stay, we left him three messages and two notes but never saw or heard from him. Miami was sold out so we were stuck there.
The rest of the staff is as nice as they can be -- even though they get no support from management. The poor bartender was stuck on the first night of Art Basel with a bar that was out of almost everything. And it wasn't because they sold out. It was because management didn't restock the bar.