My husband and I came to South Beach to celebrate his birthday. This is our first time to ever actually stay at South Beach. To say we were a little overwhelmed by the number of properties here is an understatement. So, we went with the tried and true...a Marriott property. We could not be more pleased with our choice.
The property is beautiful. It is not your typical Marriott. Instead, it is quaint with a very definite South Beach feel inside the building and an almost tropical, Caribbean feel outside the building.
The staff...from the bellman who met us at our car and ran up a flight of stairs to open the hotel door....to the Check-In Attendant...to the housekeeping staff...to the GM and Assistant GM (whom we met through email), every single person we have come into contact with has been friendly and willing to help us have a great stay.
We had a slight hiccup in our initial reservation. As an owner of a service business myself, I understand that things don't always go as smoothly as I would like. But in my mind, the excellence of a company is shown by how those hiccups are resolved. Management at this property went above and beyond to make things right.
The property is amazing. However, what will bring us back is the obvious care and concern shown to us by this staff.