The hotel has many strengths: a great location – tucked away outside the noisiest sections of SOBE, a cool, contemporary style (generally a stretch for Marriott) , killer views, a cozy pool and a handful of wonderful employees. Two employees struck as particularly special: Katherine the pool attendant and Seth, the concierge. Katherine rules the pool scene with efficiency and service. Seth nailed several recommendations for us at restaurants that were unique and wonderful. Without these two people, frankly, we wouldn't have really connected with the place. I spend about 30 days a year in Marriott hotels, and have felt far more welcomed and cared for in less swanky properties.
Several things stand in the way of this being a great hotel. One is the food, which was totally unremarkable. The concierge lounge is overwhelmed, with lackluster staff. On occasion, we abandoned the bar, because the one-man bartender couldn’t keep up with demand. Elevators run like molasses, making going up and down a hassle. For a smallish hotel, the place lacked a certain service culture and vibe you find in boutique hotels.