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“Outsanding service” 5 of 5 stars
Review of Surfcomber Miami South Beach, a Kimpton Hotel

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Surfcomber Miami South Beach, a Kimpton Hotel
4.0 of 5 Hotel   |   1717 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #24 of 205 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Outsanding service”
5 of 5 stars Reviewed August 18, 2014

We heard so many experiences regarding the hotels before we came to America for our family trip.Surfcomber's staff were impressive not only to their professional qualities but also due to their smiling face. Rai and Brad are always warm welcoming ready for any question. All of them are truly amazing and the concierge will literally make any request come true. The hotel is located on the beach and its close to everything. Rooms are super clean and fresh. The pool is very nice but its always full so we were spending our time on the beach always in the front row. The service they provide on the beach is exceptional. Rene was there for us every day, giving us fresh towels and fixing our umbrellas whenever we asked for it. Andrea made sure we always have enough drinks and the food she recommended was great. We really appreciate she knew our favorite cocktail every day and actually making it for us because its not on the menu. My wife really loved the wine hour (they have it every day from 5pm-6pm). Its amazing and a good thing to communicate with other guests of hotel. This trip was amazing for all my family and we will definitely be back. I highly recommend this hotel and if you stay there try Andrea's "rosemary cocktail" you gonna love it.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, August 21, 2014
Leo D-

Thank you for the great review! Brad, Rai, Rene, Andrea, and the entire team love making our guests vacations as fun as possible! We are so happy to hear you loved our resort. We are already making more of those delicious cocktails in anticipation of your return visit!

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,154 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (440)
Date | Rating
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English first
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2014

We loved everything about this hotel. In addition to the numerous cute details and decor the staff were the friendliest and most helpful I've ever seen. Lots of nice touches....free wine, bug spray, and snacks and most of the staff knew us by name. Martin in particular was a gem! So friendly, helpful, accommodating and kind. I'll come here every time I'm in Miami.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, August 21, 2014
Getbusylivingor,

Martin is the man! The rest of our team is pretty amazing...just saying. Thank you for the staying with us and we look foward to a return visit soon!

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 17, 2014

The front desk provided a good greeting and check out. However the first room I was in had a lot of noise due to an air conditioner of an adjacent hotel, which did not provide for a good nights rest ( the noise only started in the morning ). The front desk moved me to a quieter room which had a broken shower handle but not a big deal.

Also when I was leaving I noticed a guest who did not know the checkout time policy being charged $100 for checking out with his wife and 2 kids at 2 pm. I understand the hotel needs to clean the rooms for the next guests but that charge seemed excessive. Also I did not notice the checkout time posted on the door like many hotels do.

The hotel is overall nice with a good restaurant but the details listed above prevent me from giving a good rating.

Stayed August 2014, traveled solo
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, August 21, 2014
Sergei B,

Thank you for the recent stay and sharing your experience with us. I am very sorry for the rocky start with the rooms. We do our best to communicate our 11am checkout time at the time of booking, on the website, and at check in. We hope that you return so we can show you an even better stay in South Beach.

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 17, 2014

We booked 2 nights, but decided to stay 3 nights! We got a warm welcome from the staff. Room is small but perfect for 2 and super clean. We enjoyed the pool and the ping pong table. Good ambiance for the wine hour! Amazing service at the beach. We also loved the location.

We will definitely be back.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, August 21, 2014
Chantou1313,

Thank you for the great posting! We love when our guests have so much fun they decide to stay longer! We appreciate the business and look foward to your return trip.

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

The hotel was perfect. Martin took care of our every need. We are extremely pleased with our stay. Brad Low was very accommodating and Adrien was amazing and should get a promotion! We extremely pleased with the surfcomber!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, August 21, 2014
Mphelps2010,

Thank you choosing to bring your bachelorette group to Surfcomber! We will be sure to pass the great feedback on to Brad, Martin and Adrian. Adrian is new at the property and it is only a matter of time before we see his career grow! Thank you again and we hope to see you soon!

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 16, 2014

Lots of little perks like wine hour etc. Denise Diaz great server. All waiters and servers helpful. Pool very good. The hotel is Right by the beach- the pool goes into it. The food was good and poolside service.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, August 21, 2014
Sbers,

Thank you for the recent stay and great review. We hope to see you again soon!

-Nick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 15, 2014 via mobile

We only had the one night here but it was delightful. Right on the beach and clean and friendly staff. The room was comfortable. Brad the concierge was a delight and very helpful when booking activities. I would certainly stay here again and can recommend it to other travellers. thanks

Stayed July 2014, traveled with friends
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, August 21, 2014
Jenny R,

Thank you for the great reccomendation! We will be sure to thank Brad taking excellent care of you! Be sure to come back for more than one night next time!

-Nick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surfcomber Miami South Beach, a Kimpton Hotel

Address: 1717 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Miami Beach
#16 Luxury Hotel in Miami Beach
#17 Romantic Hotel in Miami Beach
#18 On the Beach Hotel in Miami Beach
#20 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Surfcomber Miami South Beach, a Kimpton Hotel 4*
Number of rooms: 186
Official Description (provided by the hotel):
There's no need to daydream. Your stay at the beachfront Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more   less 
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Also Known As:
Doubletree Miami Beach
Miami Beach Doubletree
Doubletree Surfcomber

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