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“Great Service with a beautiful view” 5 of 5 stars
Review of Surfcomber Miami South Beach, a Kimpton Hotel

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Surfcomber Miami South Beach, a Kimpton Hotel
4.0 of 5 Hotel   |   1717 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #25 of 205 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Service with a beautiful view”
5 of 5 stars Reviewed July 18, 2014

I was staying at this hotel for business but nevertheless I enjoyed every moment that I was there. This boutique hotel is decorated beautifully but beyond that the service was impeccable! From the gentleman that greeted me at the door to the front desk to even the young man that brought coffee to my room were all so very pleasant! The room rate was great for being directly on the beach. Highly Highly recommend this hotel to anyone wanting to stay in the area!!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, July 21, 2014
stacy m-

We are happy that your business led you to our slice of paradise! Thank you for sharing the great review. We look foward to welcoming you back soon!

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,162 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (442)
Date | Rating
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  • Dutch first
  • English first
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2014 via mobile

Third year staying at Surfcomber & counting!!! Exceptional staff from Alex (front desk manager) to Rai & Mercedes (check in ladies) to Mr. Foxy (always has us warm towels on our late night swims -:) ) thanks to each & everyone that made us feel at home in Miami!!! Like our home away from home from DC & MD!!! To Rai truly handled our big group like a PRO even though it was your first week. To Mercedes thanks for going out your way & printing our boarding passes. To Alex thanks for finding my Fiance outfit we left behind & sending it out to us! MR. Foxy thanks for your pleasant spirit & being so helpful. Oops & To Martin for helping with the bags in & out!!! May you be blessed & Surfcomber be prosperous ALL year long!! See u next year!! Will be making reservations soon!!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, July 18, 2014
Tina G,

Thank you for recognizing a few stand out members of our amazing team! We love being your home away from home in South Beach. We really appreciate your continued loyalty and business. We cannot wait to see you next year!

-Nick
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Austin, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

This place is great. There is so many things to be seen here and i promise the huge amount of picture we took could not capture the moment. All staff is friendly and engaging, much more than some of the other stands on the beach. Andrea and Vinnie made our beach day just fabulous. Food and drinks that Andrea recommended were amazing. Everything we were looking for was genuine hospitality, friendliness and laid-back environment - we definitely found it here.This people go out of their way to make sure you are having fun and not missing drinks, food or towels. Definitely coming back!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, July 18, 2014
Jenn S,

We believe nobody should go thirsty, ever, while staying at Surfcomber! So happy to hear that the team took such great care of all your needs. Thank you for sharing your experience and we look foward to welcoming you back.

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Isle of Portland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 16, 2014

Lovely hotel, very friendly and helpful staff. The hotel is right on the beach a lovely place to spend some time. Be aware, resort tax and parking are hidden charges. All in all a lovely experience, would love to go back.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, July 18, 2014
Dutchbird71,

Thank you for the recent stay and sharing your feedback! Great to hear you had a wonderful stay. We always want to be upfront on all costs associated with the hotel: our resort fee is $20/night and includes two beach chairs as well as great amenities poolside such as fruit infused water, sunscreen, and more! Our valet parking rate is $39/night. Thank you again and we look foward to seeing you next time you are in South Beach!

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 16, 2014

The service here is amazing!! Everyone is so friendly and helpful. Especially Martin. He was extremely helpful, friendly and has a great personality, the best front desk person I have ever encountered. Next time I'm in Miami I will definitely be staying here again. Thanks Martin you were the BEST!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, July 18, 2014
Kim_fuentes,

Thank you for the recent stay and review. We will be sure to share the great feedback with Martin! Looking foward to seeing you back in South Beach soon!

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenbelt, Maryland, United States
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 15, 2014

As a travel professional and customer service specialist (certified), I often book travel for others as well as for myself. This hotel makes my job easy when it comes to recommending and booking clients in South Beach.

Every year a group of my family and friends gather in Miami for an event called "MiamiTakeOver" and this year was no different. I have been staying at the hotel for the past 3yrs and they never seem to amaze me.

I like to first thank the person that I spoke with over the phone and then had the pleasure to meet and interact with several times in person Ms. Rai. Her phone voice was warm and friendly and she was able to answer all my questions over the phone. She took her time and helped check in over 10 rooms for my guest and I. All of the other front desk specialist were great as well and were very welcoming even in the early hours of the morning when the group would return from different events.

Doorman (We called him Doug, but that wasn't his real name) service was great as well. All of our rooms weren't ready as of yet due to our early am arrival and they offered to hold our bags and call us when the others open up. We decided to keep all the bags (3 racks full) in one room and they were more than willing to assist us with our luggage.

Met Marcus by the pool and he was a pleasure to talk to. He offered cold infused water and towels and you could tell he wasn't just doing his job, but was interested in making us very comfortable during our stay in the pool area.

Met GM named Donte (hope I spelled it correctly) as well and he was very engaging and down to earth. You would never know his title by his interaction. He isn't like a lot of GM I have met over the years in that they're normally to busy to stop and talk or hiding behind closed doors somewhere. We saw him one day while we were in the pool and one of the guest with us call his name and he walked right over and spoke to everyone.

Planning a visit to Miami South Beach? this is the place to stay.... Close to everything.... Very short walks to Lincoln and Ocean Dr.... Best part is that it's away from the noisy end of town..

While typing this my youngest brother whose flight was canceled last night and had to fly out this morning called me and to tell me he was home. He then went on to tell me the great customer service he received from the Surfcomber and the management staff there. He checked out yesterday and upon finding out his flight was canceled he book a hotel closer to FLL Airport. When he got to the other hotel he remembers that he left his True Religion outfit hanging in the closet at the Surfcomber (remember over 6hrs have past since he checked out). He called and they were able to retrieve his outfit and are sending it to him FedEx.

This hotel had already won me over and now, they have won my family and friends as well.

Room Tip: Enjoy the 24hour pool service.
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, July 18, 2014
Sean P-

WOW - we are humbled by your incredibly kind review. Thank you very much for taking the time to share your experience. We appreciate your continued business and loyalty to Kimpton Hotels. It is great to hear stories of our guests who have been coming back year after year and continue to find the service better than it ever has been! We hope you don't wait until next to come get some sun on the pool deck! Once again thank you and we will await your return.

-Nick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 14, 2014

Martin was amazing!!! Best service we have ever had. He was so attentive and friendly, and have us great advice on where to go and have fun! This hotel is the best of Miami and Martin was the best front desk man we have ever encountered.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, July 18, 2014
Adamsxx10,

Thank you for the recent stay. We agree, Martin is an absolute rockstar at the front desk! Great to hear he took excellent care of you. We will pass on the great feedback!

-Nick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surfcomber Miami South Beach, a Kimpton Hotel

Address: 1717 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Miami Beach
#16 Luxury Hotel in Miami Beach
#17 Romantic Hotel in Miami Beach
#18 On the Beach Hotel in Miami Beach
#20 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Surfcomber Miami South Beach, a Kimpton Hotel 4*
Number of rooms: 186
Official Description (provided by the hotel):
There's no need to daydream. Your stay at the beachfront Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more   less 
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Also Known As:
Doubletree Miami Beach
Miami Beach Doubletree
Doubletree Surfcomber

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