After checking out of another hotel in a hurry, we found the Surfcomber and were thankful the place offered clean rooms, minus digusting insects.
We arrived to the hotel in the middle of the night to celebrate my birthday. Hot, disturbed and frustrated after traveling all day, we were greeted at the cab and our luggage wisked away by bell attendant (Kenny or Andrew, I believe?). The attendant observed and listened to us go on about the other hotel, immediately understanding the type of day we had... offered us each a glass of champagne while we waited for David at the front desk to check us in.
David at the front desk is simply the best, he offered us the unlimited edition of EXCELLENT customer service throughout our stay. He immediately took notice on my license that it was my birthday and offered without reqeust to update our accomodations. When you visit, make to compliment him (all of the front desk staff) on their lovely purple/blue stripped J.Crew uniforms with the cutest bow ties.
Benjamin, Concierge - entertaining and full of helpful tips throughout your stay. Ben is the type fo person you'd want to put in your pocket and take back with you home. Serious skils and a gift to gab, which is super helpful when you are in need of suggestions on things to do.
Chris, Service Mgr Front desk - AWESOME!!!!!!!!!!!!! Polite, very accomodating, attentative and super friendly............. Thanks Chris for the special surprise........
Pool Attendants, Bartender and Hostess, special mentions for the absolute outstanding service during our stay:
Marco - thanks for always making sure i had everything we needed around the pool, no matter the time of day.
Chris B - my friend Dee said, "thanks for the highlights and your ear during her stay" and "you were always so helpful with finding a place in the shade".
Kris - great smile and we loved that you too were always just a earshot away, or by the cabanas making sure Chris B was taking care of us... :-)
"Blue Finger" - must stop by the hotel bar at least once during your stay. If your bartender aka Blue Finger is working, ask him to create one of his magical concoctions. One drink is enough, but the second will put you in the mood and make you tipsy ;0)
Carolina - spicy hostess who made us feel like we were apart of the Surfcomber family during our first in-house wine hour 5pm - 6pm. She is definitely a spite fire, full of engery and great recommendations on places to go ........from dinner, mid-day activities, and night-life. Make sure to stop down during Wine Hour and/or Happy Hour, she is great conversation. Dee and Kymm say hello!
Reasons to stay at the Surfcomber: May 30th - June 4th
* Hotel lobby is incredibly decorated
* All of the hotel staff, from cleaning services up to Managment are always available and helpful
* Fresh fruit in filtered water always available throughout the hotel property to keep you hydrated
*Rooms are stylish, beds are super comfortable, and quaint
* Steps from beach and based on hotel package, have use of two beach chairs/daily
*Excellent location for all group types; families, friends who love to party, couples and singles
Modifications we thought might help improve our stay from Excellent to Superb;
* recommend updating the in-house attractions / happy hour - guests would love to stay local if music was played (non-elevator themed)
* Get the word out better on in-house events to surrounding areas or guest patrons (in-room calendar incorrectly stated 9pm-12am event)
* Lantao - should not advertise "Fish tacos", when in fact they are simple asian rice bread fluffs with no contents at $10...... Or just revamp the menu to better caterer the happy hour off the street patrons.
Overall, I loved my stay and I am looking to return before end of year to relax in the sun.
Ask for a room facing the pool or walk way, no need to worry about noise, because the windows are do...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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WOW - Loved this review! Thank you for making my day with all of the great comments. My favorite part was about David with his "unlimited edition of EXCELLENT customer service throughout our stay". We will be sure to share all of your great comments with the team. We will also be sure to use your constructive criticism as we strive to offer a better experience. We look foward to welcoming you back soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.