This is a good - but not excellent - hotel. I stayed 3 nights in a King room. Room was clean, but a little dated, some of the details and trimmings were showing their age.
The bathroom especially needed a re-think. There is no shower curtain and there is no way to stop the shower flooding the bathroom every time.
We tried opening the window to the street to let some air in rather than use the air conditioning, but gave up after the noise from the bars across the street was too disturbing. We couldn't close the window! For some reason the handles to correctly open and close the windows had been taken off. We had to call maintenance to close it for us, as we couldn't sleep with the noise. That said, the maintenance guy was sent up promptly and closed it for us immediately.
A few things made me give this hotel an average rating. The cost is too high. Put it simply, you're paying for the location, nothing more. Furthermore, I was shocked that they did not provide breakfast for free when I was paying over $200 a night for a pretty basic hotel room. My partner and I sat down at the restaurant and a waiter swiftly came over and offered juice and coffee from jugs he was carrying. If a waiter comes over with a jug of coffee or juice before I've even picked up the menu, I assume it's on the house as a courtesy. We quickly realised what was going on, ordered a bagel each, nothing more. So for two juices, two coffees, and two bagels, the bill came to over $40 - which is ridiculous for a pretty basic two person breakfast. We would have been better off paying $50 more per night at a different place that offers a simple self-serve hotel breakfast spread.
Then there's the 'resort fee' itself, which to me just shows utter disdain for their customers. If it's a mandatory fee, just bundle it into the room cost, end of story. I don't care if every other hotel in South Beach does it - why not buck the trend, respect your customer's intelligence, and just charge it up-front? I can't see the reason for it other than force you to use the overpriced breakfast service - as you get a $10 refund of your resort fee if you use the restaurants at the hotel. I am normally happy to use the restaurants at hotels, and did here too - the bar out the front was nice.
The "wine hour" gets a lot of positive coverage here on TripAdvisor, and while we were checking in it was touted as a wine "tasting". I was excited about this and went down at 5pm to check it out, only to find it was simply staff pouring a single red and single white variety into plastic cups for the guests around the pool. Both varieties were horrible, in my opinion. So yeah, it's not a tasting, just free table wine for an hour.
The staff, concierge, and pool staff were all very pleasant and helpful, and I can't fault any of them, it's just that this place is too much of a money grab for my liking.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for staying with us. We appreciate you taking the time to share your thoughts on the experience. We will certainly use your feedback as we make adjustments to improve our property. I just want to note that we use acrylic glasses for wine hour to avoid glass on our pool deck. Our wine hour is about bringing our guests together to enjoy wine at the end of the day. It is a chance for us to connect with our guests. All Kimpton Hotels serve a different red and white wine each month that our Master Sommelier picks out. If you give us another chance, you might just find the wine is better this time around.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.