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“Grew to love it” 4 of 5 stars
Review of Surfcomber Miami South Beach, a Kimpton Hotel

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Surfcomber Miami South Beach, a Kimpton Hotel
4.0 of 5 Hotel   |   1717 Collins Ave, Miami Beach, FL 33139   |  
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Ranked #27 of 205 Hotels in Miami Beach
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Grew to love it”
4 of 5 stars Reviewed April 3, 2013

At first, we were disappointed by the tiny room size, kind of shabby room carpet, and the miserable trickle of a hot shower. But then we were won over by the positives: great location near fabulous restaurants, bars, and shopping; nice pool; excellent beach. The service at the pool and beach was great--the staff gets you seat covers, towels, free sunscreen, and sets you up where you want to sit. They rove around to take food and drink orders at your whim. A note about the room size: when we asked at the front desk if we could get a bigger room, we were informed that since it's an Art Deco hotel, they weren't allowed to blow out any walls when they redid it, so the rooms (other than suites) are all the same small size. Interesting. Another positive: the concierge gave us a fantastic rec for a Cuban restaurant nearby to save us a trip (sitting in traffic forever) to Little Havana: Bella Cuba. Be prepared to spend an extra $20/day for the resort fee--we were a little surprised by that, but thought it was worth it for the beach service.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, April 10, 2013
HauteP -

We are happy to hear you grew to love us! Hanging out at our pool or beach is the best way to spend a sunny day in South Beach. Thank you for commenting on the excellent service.

-Nick
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2,223 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (449)
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Philadelphia
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed April 2, 2013

We just came back from the Surfcomber where we spent five nights. It was spring break and really crowded. The pool staff always seemed to find us chairs, and we didnt have a problem getting chairs at the beach as well. Food service at the pool was really slow, but I think that was a result of the spring break crowds. Walking to the beach was easy. It is close to all restaurants and Lincoln Road. Staff was great. You can tell it was was an old motel that they refurbished. They had very nice furnishings and a great bed. We had two queen rooms and they were adequate size. It was our first time in South Beach, so I can't compare it to other SoBe properties.

All in all, it was a great experience at the hotel. Not sure, however, that I would bring my kids back to SoBe for spring break. There are other more family friendly places to go for spring break. The focus is definitely on the clubs and nightlife.

Room Tip: Room 205 is right next to the housekeeping closet and starting at 8 am, it is loud. Its only for an...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, April 10, 2013
RRlawgirl-
Thank you for taking the time to share the great stay. We hope to see you before next year's spring break.
-Nick
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SuzyQ222
1 review
3 of 5 stars Reviewed April 1, 2013

I will start with the good news first. The bedding was very comfortable and luxurious and the room had windows on 2 sides. However, this is not the place to stay if you like a strong, hot shower; water was a gentle sprinkle and in the morning when lots of people are using the showers it is difficult to get the temperature up. Also, room key cards constantly desensitize even when not stored by a cell phone or other cards. About twice a day for my entire stay I get to my room, be unable to enter, have to wait for the elevator and then wait in line for a new or remagnetized card. The staff offers sincere apologies but there is absolutely nothing they can do. Windows look like they have not been cleaned for some time. No refrigerator or microwave. Chairs by the pool and beach run short; apparently there is some sort of reservation process for those in the know but otherwise don't count on a seat. And once you do get a seat you constantly have to tell staff that you are returning to it when you get up, or it will be turned over. Staff is respectful but this is not a $500 + experience.

  • Stayed March 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, April 2, 2013
SuzyQ222,

Thank you for the candid feedback. I am very sorry you were dissapointed with your stay. Our team will be working to fix all of items you mentioned. More pool furniture and beach chairs are coming soon!

Please reach out via private message so we can discuss further.

Warm regards,

Nick
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Vienna, Virginia
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed April 1, 2013

The friendly staff is the best thing about this hotel, closely followed by the pool. The staff really go out of their way to make sure you have everything you need - from being greeted and helped with bags at door, through check-in, and during your stay. As a small example of the "magic" - my daughter admired the goldfish swimming at the front desk - and the staff member had a goldfish in a beautiful bowl sent up to the room.

The pool is heated and very nice. Kids from 16 to 9 loved the pool as did the parents. The beach is a short walk from pool - and also very nice.

Hotel is centrally located - easy walk to nightlife - but not too close that clubs will keep you up to 2AM. Rooms are on small side, but nicely decorated.

As other reviewers have pointed out - always call hotel and ask about events during your stay. We were lucky to have just missed the beach party held at the hotel. A few days earlier and we would have had a different experience.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, April 2, 2013
Mike,

Thank you for the great review. It is great to hear we were able to create some 'magic' to make your daughter's vacation memorable.

We look foward to seeing you soon!

Nick
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Level Contributor
4 reviews
5 of 5 stars Reviewed March 31, 2013 via mobile

Going in you need to realize the rooms are not the best. The bathrooms are tiny, no hooks to hang anything, the drawers kept opening on their own, and our view was of a brick wall. We had 2 adults and 2 children and we were cramped. But this is South Beach and because the weather cooperated with us we spent minimal time in the room.

The location is fabulous as you are close enough to walk to everything without the crowds of Ocean Blvd. You do not need to rent a car or even spend money on taxis to get around. The property is on the ocean and the hotel does a nice beach service (drinks, towels, chairs, umbrellas).

The best part of the hotel is the pool. While not extremely big or fancy, the service was awesome with a special shout out going to Chris and Marie. They truly went above and beyond and helped create a great vibe at the pool. The music was cool, laid back, and not too loud. Because it was spring break I was expecting wet t shirt contests and drunken 20 year olds. Instead it was a good mix of young families, families with tweeners/teenagers, foreign travelers, and singles. The wine hour is fabulous and sets a great tone.

Overall I would definitely go back to this well managed establishment with the realization that the room is just for sleeping.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, April 2, 2013
TFur-

We can fix the drawers and consider adding more hooks. Sounds like a good idea to me.

I am really happy to hear your pooldeck experience was just what you wanted. Chris and Maria are amazing; thank you for sharing!

-Nick
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Oregon
2 reviews
5 of 5 stars Reviewed March 30, 2013

We had a great 4 day stay, and the entire staff was attentive and friendly. From the front desk, to the guys out by the pool, everyone was very helpful and genuinely interested in our well being. We arrived early due to the flight schedules, and our room was not ready. That was expected. We found a sunny spot to rest and wait. A very nice young man who was doing some cleaning noticed us and asked if there was anything he could do. We told him we were just waiting on check in time. He asked our names and offered to go check on the status for us. This was certainly not his job or department, but it was a great example of the kind of service we experienced everyday at the surfcomber. We look forward to visiting again for sure!!

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, April 2, 2013
DandSK,

We love to hear examples of the team going above and beyond, all in a days work! Oh, and we also think the pool deck is a great place to relax if you arrive before your room is ready. Thank you for sharing your great experience.

-Nick
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New York City, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed March 27, 2013

I've been staying for 4 days at the Kimpton surfcomber and I must say it was an exceptional stay. The stay was excellent and so are the staff, in the end I was almost sorry to leave.Upon arriving I found myself in a valley of smiles from the very first person I met Chris( guest service manager), who remembered our names after only seeing him once. He explained everything I had available and gave me a card for the beach as well as a card for dinning.Entering the room, it was clean and quiet (couldn't hear a noise). The bathroom is also very clean. The bed was one thing that if I could take him home, I would have done. Hard in the right places and comfortable....Very rich and tasty breakfast, I love scrambled eggs,and I found the best around. Chocolate Cake also were fantastic. With each breakfast I became more spoiled.Which brings me to in room dinning, throughout our Ryan was very helpful, quick with orders and very respectful.
These are the things that made me enjoy my stay at this hotel, but my warmest congratulations to the hotel for their choice of personnel. They know how to really make you feel at home, and if you need anything it is like asking a family member. Congratulations from the heart, you were fantastic.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfcomber_Nick, Director of Operations at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, April 2, 2013
Ayoola-

We love our Surfcomber family - so glad you did too! We really appreciate your kind words. I will be sure to share the great comments with Ryan, Chris, and the entire team.

See you soon!

Nick
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Additional Information about Surfcomber Miami South Beach, a Kimpton Hotel

Address: 1717 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Miami Beach
#15 Luxury Hotel in Miami Beach
#18 On the Beach Hotel in Miami Beach
#19 Romantic Hotel in Miami Beach
#21 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Surfcomber Miami South Beach, a Kimpton Hotel 4*
Number of rooms: 186
Official Description (provided by the hotel):
There's no need to daydream. Your stay at the beachfront Surfcomber Hotel in Miami Beach places you in the core of South Beach life. Ocean views, sparkling pool, and swaying palm trees. Direct beach access and easy, warm hospitality. Surfcomber Miami, South Beach, a Kimpton Hotel puts the best of Miami at your doorstep while taking you a world away from all your worries. Play hard, sleep well and indulge in luxury services and amenities at our boutique South Beach hotel. ... more   less 
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Also Known As:
Doubletree Miami Beach
Miami Beach Doubletree
Doubletree Surfcomber

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