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“A great 1st stay in South Beach” 5 of 5 stars
Review of Surfcomber Miami South Beach, a Kimpton Hotel

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Surfcomber Miami South Beach, a Kimpton Hotel
4.0 of 5 Hotel   |   1717 Collins Ave, Miami Beach, FL 33139 (City Center)   |  
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Ranked #6 of 197 hotels in Miami Beach
GreenLeadersSilver level
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
3 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
“A great 1st stay in South Beach”
5 of 5 stars Reviewed January 3, 2013

Having spent a good deal of time choosing a hotel to stay for Christmas with family we weren't disappointed.

Location:-
This hotel is in the perfect location, right on the beach, 2 mins from Lincoln with its restaurants and stores the same distance from Ocean and a 10 min walk down to the stores and restaurants around 5th on Collins.

Rooms:-
As we were there for 8nights we had booked a room with a balcony for us and a normal room for the kids so we had somewhere to sit in the evening as a family before dinner. The kids actually preferred to sit here during the day as it was quite peaceful. My only gripe was that these rooms have no bath just a shower and you cant get more than one person in the bathroom at a time. The rest of the room was well fitted and comfortable. Could be a touch noisy if your neighbours are boisterous as there are interconnecting doors that don't barrier any sound.

Facilities:-
Coffee and Tea in the mornings at reception, a hosted wine evening at 5pm and hot chocolate in the evening were all nice touches. The bar and reception area are great, spacious and relaxing. The pool area is big for such a small hotel so although busy we managed to get sun beds each day. A walk along the beach will show you that the bigger hotels have similar outside space with a lot more people and quite often their terraces were in the shade due to the size of the hotel building.

Staff:-
This is one of the nicest things here, so friendly and nothing is too much trouble. In particular Brent at the front desk was very efficient but I didn't find one grumpy staff member.

So, what were the negatives if any, we did have to wait for our room which wasn't ready until 4.30 pm. The kids room was cleaned very late one day and we got bitten by mosquitoes on the balcony (take repellant).
All minor complaints though as this is a great hotel it has character and if you are a Kimpton member free Wifi which is a real bugbear of mine when hotels charge to use it.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smckeen, General Manager at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, January 8, 2013
Simon T-
Thank you for taking a few minutes to post with such detailed.
We are so happy that you enjoyed your stay with us & we hope to see you again soon.
Warm Regards,
Sean McKeen
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1,271 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (282)
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English first
Chapel Hill, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2013

Excellent three nights at Surfcomber for 40th birthday weekend. From the moment we checked in and got ready to fly home, Andrew at front desk was extremely thoughtful, fun, and helpful and made our stay amazing and relaxing. Surfcomber team and Kimpton are our favorite.

Surfcomber's Lantao Kitchen was excellent to enjoy breakfast overlooking pool. Great margaritas (ask for jalapeño tequila) and burger at pool bar. Perfect location to walk on boardwalk along beach and to Lincoln Road. We recommend News Cafe and Front Porch Cafe for other breakfasts. 3 awesome dinners: A Fish Called Avalon for amazing seafood and views on Ocean Drive, Sardinia Enoteca for authentic Italian (5-minute cab ride), and Yardbird for best southern cooking!

We look forward to returning to Surfcomber. Look at flights into Fort Lauderdale, and it's worth renting umbrella and chairs on beach when you're not at Surfcomber pool.

Room Tip: Oceanfront balcony room is the only way to go
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smckeen, General Manager at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, January 8, 2013
Jim E-
Thank you for the excellent posting.
And happy belated birthday.
I am sold on the Jalapeno infused tequila margaritas; may have to sample and assure the consistency.
Warm Regards,
Sean McKeen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deerfield, IL
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 1, 2013 via mobile

We made last minute reservations, and had few choices amongst the "quality" places on South Beach so we defaulted here and were pleasantly surprised. Outstanding service, great location right on the beach, on Collins, and steps from Lincoln. Pool is great, spacious with some nice amenities. Only slight downside was size of rooms, which were Euro-esque in terms of size. But at least clean, which is most important.

Stayed December 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smckeen, General Manager at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, January 2, 2013
Jordan7676-
Thank you for sharing your experience with us.
We are so happy that you were pleasantly surprised with your stay and enjoyed our service.
We hope to see you again soon.
Warm Regards & Happy New Year,
Sean McKeen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
136 reviews 136 reviews
39 hotel reviews
Reviews in 48 cities Reviews in 48 cities
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed December 31, 2012

Great Kimpton hotel, as many of its siblings. Fabulous location right on the Ocean, great interior design, and a wonderful and spacious pool area. The live band that happened to perform by the pool one afternoon was terribly loud and not as contemporary/upbeat as those of other hotel’s in the area, maybe appealing to an older crowd – actually a majority during the Christmas holidays were (European) families. However, everyone seemed well-behaved, and there is also a ton of staff to keep things under control, to service the common areas. There are two restaurants on premise, we tried the Social Club for lunch and it was really good. There is complimentary coffee/tea in the morning, which is great. I also liked the wine happy hour by the pool, but wished they had another white than Chardonnay (which I have had at all 5 Kimpton hotels I stayed at so far). Another disappointing detail were the dresser doors that did not stay closed and would slide open all the time, and that they beach chairs were not included in the room charge. However, certainly a pleasant experience. And the toiletries are fantastic (Etro!)

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smckeen, General Manager at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, January 11, 2013
german_in_nyc-
Thank you for staying with us and thank you for the wonderful posting.
We hope to see you again soon.
sm
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New City, New York
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 31, 2012

This was my first vacation with my girlfriend and first vacation as an "adult" on my own (ie. I paid for everything myself with no parental help). I must say I was very happy with the overall experience at the Surfcomber. The first person we met, Dorgis, was such a welcoming and friendly individual who made us feel important and helped us out by telling us a few great places to check out (he was spot on in recommending that we go to Mangoes...great place for an early 20s couple like ourselves have a great time without dropping hundreds of dollars). Surfcomber should promote him to some position where a man as friendly and personable as he could interact more with the guests (perhaps by the pool, or at the pool bar---Give that man a raise-- what a great guy). The rooms were, as other reviews stated, a bit small, but who cares, you don't come to Miami to spend time in your room. The best part of the hotel was the pool and the ambiance of that entire outdoor area--just magnificient. The food was also very good, if a bit pricey, but hey...it's SoBe! All in all, the hotel was everything we wanted and expected. The staff were all very friendly and helpful. We never felt like we weren't treated well bc we weren't high rollers or bc we were young and didn't come to Miami to drop thousands of dollars. The fact that the beach was located right outside the pool area was great as well. We will certainly look into staying at a Klimpton hotel for our next trip. If I had to pick a few things I didn't like, it would be that the bed was not extremely comfortable if you slept in the middle of the bed and that it was tough to get a great seat by the pool when we walked out by 11 am everyday. It seemed like people would grab their chairs then leave for hours and therefore we couldn't sit right next to the pool. No big deal...the comfy seats closer to the pool bar were better anyway! Overall...a great hotel for a fair price. And again...Dorgis is awesome and deserves a promotion.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smckeen, General Manager at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, January 8, 2013
Dan L-
Thank you for the great posting.
We hope to see you again soon.
Lets see what we can arrange for Dorgis.
sm
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Los Angeles, California
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed December 31, 2012 via mobile

We stayed at the Surfcomber this past weekend. The front desk staff is very good. The valet is awful and for $37 a night that is a deal breaker. The hotel was over $400 a night with out taxes and valet for a small room. The bed is comfortable. But they gave us a horrible room location over looking an air conditioning unit.

They tell you the valet takes 15 minutes so we called down each time before we needed the car each day it was the same issue the lazy employee never called resulting in 20-30 wait for the car.

There are tons of hotels in South Beach and we come to Miami for work about 4 times a year. Unless we had no other choice we would not pick this one again......

  • Stayed December 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smckeen, General Manager at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, January 2, 2013
Coco_Gangemi-
Thank you for staying with us.
My sincerest apologies for your valet experience.
Would you please reach out prior to your next visit to town?
It would be my pleasure to coordinate your stay and assure that we exceed your expectations.
Warm Regards & Happy New Year
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Top Contributor
143 reviews 143 reviews
54 hotel reviews
Reviews in 41 cities Reviews in 41 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed December 30, 2012 via mobile

The hotel is avg, but for the price and the concept that they try to sell, the place fails a lot.

Pros:
Comfy rooms, good bath amenities, daily activities, location, ocean front...

Cons:
After our first night we arrive at our room at 9:00 pm and we realized that the room isn't clean, I spend more than 50 nights a year at hotels and this is the first time it happends. For the price paid, this simply cannot happend. The front desk answer was: "so sorry, if you want your room clean please leave it and in 1 hour we it will be ready". Believe me, after a long day at the beach the only thing I didn't want is to go out from my room. Beside that we didn't recieve nothing in compensation.
Overall the staff attitude is nothing to remember, well yes.. To remember that they must do better.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smckeen, General Manager at Surfcomber Miami South Beach, a Kimpton Hotel, responded to this review, January 2, 2013
draghignazzo-
Wow, first and foremost thank you for staying with us.
We truly appreciate your feedback and we sincerely apologize that your stay with us did not exceeding your expectations. If you have a moment please reach out to me directly; sean.mckeen@surfcomber.com. It would be my pleasure to invite you back & regain your trust in our product & service.
I hope to hear from you soon.
Happy New Year
Sean McKeen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Surfcomber Miami South Beach, a Kimpton Hotel

Also Known As:
Doubletree Miami Beach
Miami Beach Doubletree
Doubletree Surfcomber
Address: 1717 Collins Ave, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Miami Beach
#4 On the Beach Hotel in Miami Beach
#4 Green Hotel in Miami Beach
#7 Business Hotel in Miami Beach
#11 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Surfcomber Miami South Beach, a Kimpton Hotel 4*
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