I didn't actually stay at the hotel, but while trying to book the hotel, I got the run around, and bad service. I wanted to book their presidential suite with the private rooftop terrace. I didn't want to stay the minimum of four nights, so I called the hotel to see if I could reserve the room for one or two nights. I was told by the girl at the front desk that it was possible to book the room for less than four nights, but the manager had to adjust the rate in order for me to book the room. The manager was not available that day, but I was assured that she would call me the next day so I can go ahead and reserve the room. The next day came and went with no call back. I called the hotel again to check on the room. I was told the same thing, the manager will calll you back. Still no call back. I was still interested in booking the room, but I wanted to get a preview of the suite before I booked it. I decided to visit the hotel (50 minute drive) in order to be certain I wanted the room. I called before I came, and was told the room was available for me to see. When I got to the hotel, I was then told that the room is occupied and they couldn't show the room. I was furious, I drove all that way for nothing. The front desk supervisor, Jenet, was nice enough to show me another room, and the other sun deck which was supposed to be a replica of the private rooftop patio in the suite I wanted. When I asked to speak to the manager about the room, I was again told that she was unavailable, but she would call me back. I called the next day to speak to the manager (never got a call back) I spoke with the manager breifly, and she said she would call me back with a rate for the room. I'm still waiting on that call back. I have never in my life waited a week and a half for a room rate, especially when I'm trying to book a room at $800 a night! The worst service ever. If I received this kind of service without staying at the hotel, I wonder what type of service I would get if I stayed there.
- Also Known As:
- Riviera Hotel
- Riviera Hotel Miami Beach
- Reservation Options:
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