We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Compared to the price of other Miami hotels, this wasn't that bad” 3 of 5 stars
Review of Riviera Hotel & Suites South Beach

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Riviera Hotel & Suites South Beach to your Saves list
Riviera Hotel & Suites South Beach
4.0 of 5 Hotel   |   2000 Liberty Avenue, Miami Beach, FL 33139 (City Center)   |  
Hotel amenities
Ranked #68 of 203 Hotels in Miami Beach
Waterloo, Canada
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Compared to the price of other Miami hotels, this wasn't that bad”
3 of 5 stars Reviewed March 9, 2012

We arrived at the Riviera a bit biased after staying at the W Miami for two nights on our Starwood points. The Riviera was off the beaten path, a couple of blocks away from the beach and the W, and presently across the street from a construction site.

I read a lot of reviews before choosing this place, and many of the negatives were bang-on. The decor is kind of cool, but the dark ceilings give the hotel a bit of a creepy feel, at least for me. The furnishings are funky, but it was sort of like the little sister of the W that hadn't quite come into her own. The front desk really needed to be redone, with wires hidden by curtains and paint and wallpaper peeling: a bad first impression for clients. The room was very good for the price when I compare it to the awful rooms I've stayed at in Canada for the same price ($200). The photos online are very accurate. We had a King Studio with a living room/kitchen, bedroom, and bathroom. The bed was very uncomfortable as the mattress was too soft and slanted in spots-- I felt like I couldn't get my balance all night! The bathroom shower had low water pressure (I heard a client complaining about this the morning after), but it wasn't low enough to complain about in our room, just not adjustable. The shower wasn't designed well, either - water ran out everywhere on the floor; however, that's the problem for maintenance, not me.

As others report, the walls are thin: in the room above us, we could hear people walking around. It's like being an old house. It was unfortunate that our upstairs neighbors obviously left for a flight at about 4am and woke us up with their footsteps and luggage rolling across the floor.

In the morning, the breakfast around the pool was mediocre. Some fruit, cereal, yougart, juice, granola, dry muffins, and the like. At least it was an effort, and for the price of the room, it was acceptable and appreciated. The shuttle service to the airport was also a great add-on, saving us about $30.

Overall, I have mixed feelings about this hotel. I think they are trying, but I think they've got to make some improvements to the hotel if they want to bring it up-to-snuff. The art deco building is likely old, so creaking is to be expected; however, it is an annoyance if you're looking for privacy or if you're a light sleeper. The location is fine but it isn't in the heart of South Beach's action: you need to go further south for that (we rented the Deco Bikes to get there and had fun riding down the boardwalk by the beach). For the $200 we paid, the hotel was more than acceptable, especially if you want to save money by making your own food and taking advantage of the kitchenette. Another bonus was the treats in the room, as they were reasonably priced at $2-4, a massive improvement from the W, which charged about $10 more per treat.

So, I would recommend the Riviera Suites, but if I had to do it over again, I think I'd try to get a room in a hotel on the beach.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,257 reviews from our community

Traveler rating
    652
    277
    151
    79
    98
See reviews for
148
387
68
114
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Winnipeg
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 2, 2012

We arrived in Miami after an unusually long delay in the customs line and (as both a courtesy and a precaution) immediately telephoned the hotel to inform them of our arrival and to enquire about their shuttle service. We were told by Natasha that the shuttle only departs from Concourse G (we were at D); this was at 8:55 p.m. and the shuttle apparently departs promptly at 9 p.m. We sprinted to G and by 9:03 p.m. (at the latest) the shuttle must have already departed. Telephoned Natasha again who said it must have just left, that the next one wasn't until 11 p.m., and that there was no way for her to have contacted the shuttle driver to let him/her know that two guests were literally seconds away. Had we known this in advance (or even after the first phone conversation) we would have just taken a taxi and spared ourselves the hassle and frustration without any resentment. Instead we received apathy and attitude. Natasha then claimed that the shuttle schedule is on the hotel website -- this was a lie; I checked the website (again) from my iPhone in the taxi we ultimately had to take.

When we finally arrived at the hotel Natasha was unapologetic and defensive. She did, however, make sure to tell us about their complimentary breakfast (despite the fact that we told her repeatedly that we were leaving at 5:30 a.m.) and wouldn't shut up about it until she went through the entire list of hotel services, which were obviously closed during the hours of our brief stay. Someone please give this girl a watch ... and a lesson in customer service.

We travel frequently and have never written a poor review of our accommodations before but to us this is unacceptable. What if we had been elderly, carrying lots of luggage, not computer literate, or with poor English proficiency? Expecting us to know the schedule in advance and/or race to a shuttle that we clearly had no chance of catching would then have been not only foolish but downright mean-spirited.

The room was indeed dark, as previous reviewers have noted, and the walls are quite thin and therefore not ideal for light sleepers. Nevertheless the room was clean and acceptably stocked. Honestly, we do not understand the rave reviews of this hotel. The rooms, lobby architecture, amenities and location are all good but certainly there are others that would meet or exceed what should be standard for high-end tourist destinations.

Not impressed.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2012

For those who complain about lack of parking, dark rooms, and no sharp knives or toaster, grow up and quit the crying. If you really need a sharp knife or toaster they are both available at the Walgreens down the street for $21.00 and you can open the drapes and it is very light. This is cheap when you consider how awesome the rooms and staff are. Nice, large and comfortable rooms great dining area and living room and close to everything in South Beach. Pool is small but very nice great area to relax and there is a wonderful sun deck on the roof for tanning once the pool area was in shade, thanks to the owner who pointed this out for us. All the staff from the front desk to the housekeeping staff were incredibly nice and helpful and yeah there is a shortage of parking so if that is a major problem go elsewhere. This place is a true five out of five and earns top marks in every way. Thanks for a wonderful experience in South Beach. Mike and Nadia

Room Tip: If you can afford it, and they're available, get the penthouse suite on the top floor as it is t...
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalispell, Montana USA
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 18, 2012

My husband and I planned to spend two nights in the South Beach area prior to departing on a cruise and then another two nights after our return. We stayed the first two nights at the Chelsea Hotel which was nice; although, if you don't want to hear music into the wee hours of the morning, ask for a upper floor room toward the back of the building. On our return we were lucky enough to stay at the Riviera Suites which was absolutely wonderful. It is located close enough to walk to the cafes, convention center, etc. but far enough away from the 'hectic life' to allow for some rest and relaxation. As we entered the Riviera's lobby, we were met with the scent of fresh Casablanca lilies and soft music. Our room was spacious (including a kitchenette with all of the amenities), beautifully decorated and had linens of high quality. Each morning we enjoyed a 'hosted breakfast buffet' in the courtyard beside the pool. As much as we enjoyed visiting the high-energy South Beach area, we appreciated returning to this oasis every evening. We would like to personally thank Winston (South Beach Group Hotels, Reservation Dept.) for making the end of our trip such an enjoyable one by suggesting the Riviera South Beach Suites.

Room Tip: Our room overlooked the courtyard which was quite nice.
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Sbg_Vibe_Mgr, Manager at Riviera Hotel & Suites South Beach, responded to this review, February 21, 2012
DandB123,

What a great review, it truly shows the level of service our hotels have. I am so happy to hear you and your husband has an amazing stay with us. Our goal is to meet all our guest needs and your stay is a great example. We have many different hotels in Miami Beach and they all have different experiences. I am so happy that Winston was not only able identify your needs but he was also able to place you in a hotel that met those needs. We look forwards to having you stay with us soon.

Thank you,

Steven Morales
Vibe Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hollywood, Florida
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 16, 2012

The lobby is elegant and cozy, the staff friendly and very professional, but the suites!!! OMG! Astonishing!. Also, walking distance from Ocean Drive and all of its South Beach trademarks!!
And the pool area is so particularly intimate and romantic!

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Sbg_Vibe_Mgr, Manager at Riviera Hotel & Suites South Beach, responded to this review, February 21, 2012
ChristianneN

Thank you for writing a review of your stay two months ago. I am glad we were able to leave such a great impression during your stay. We look forward to having you stay with us soon.

Thank you,

Steven Morales
Vibe Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 8, 2012

We stayed for one night and we were impressed by how beautiful and clean our suite was. Looks like we'll always book this hotel when we're in Miami. :) Good customer service, complimentary service was so-so (it's free anyway), pool is really small but nice ambience.
It's very close to the beach and you'll get complimentary beach chairs, WIFI was pretty fast (was able to watch Netflix streaming on my laptop).
Book it through expedia.com since the price was reasonable there.

Room Tip: They charge $32 for valet parking overnight
See more room tips
  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve_Sbg_Vibe_Mgr, Manager at Riviera Hotel & Suites South Beach, responded to this review, February 16, 2012
Thank you for the great review. We are happy that you chose to stay with us all the way from Canada. We are pleased to offer all of our free amenities. We hope to have you stay with us again soon.

Thank you,

Steven Morales
Vibe Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 29, 2012

Although the hotel was nice aesthetically, there was little light in the rooms (no lights in the closets) which are painted very dark blue. Kind of brothelesk really. My biggest complaint though is the herd of elephants currently running around above me. There is little insulation between walls/floors and you hear EVERYTHING going on in the rooms around you. The floors are a wood laminate so every step sounds like pounding to the person below. The pool is small and starts at over 4 feet deep- not great for young kids who are eager to play in the pool. It is a bit of a walk to get anywhere and with small kids this is a challenge. Maybe for young singles this is a hip place, but for others I would vote to find another hotel.

  • Stayed January 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Riviera Hotel & Suites South Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Riviera Hotel & Suites South Beach

Address: 2000 Liberty Avenue, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach > City Center
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Family Hotel in Miami Beach
#44 Luxury Hotel in Miami Beach
#57 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Riviera Hotel & Suites South Beach 4*
Number of rooms: 52
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Cheap Tickets, HotelTravel.com, Priceline, Agoda, Odigeo, TripOnline SA and Tingo so you can book your Riviera Hotel & Suites South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riviera Hotel Miami Beach

Owners: What's your side of the story?

If you own or manage Riviera Hotel & Suites South Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.