We are currently staying at the hotel, one day into a six day stay, and looking like we are going to regret staying here. The rooms are very nice, no real complaints, unless you are a tea drinker as they only have have a coffee machine in the room, not even a kettle if you bring your own. The foyer bar has zero atmosphere and the chez gastro restaurant is a series of tables that look like they have been placed in the corner or a vast empty room... Is that really a restaurant ?
We flew from uk yesterday and was tired out, so had dinner in the restaurant. Two drinks, a plate of fish and beans and some pasta - $101, that seems expensive to me. Breakfast was a similar affair at $55. I agree with others that staff are not very helpful, it's difficult when you arrive at a hotel for the first time to find your feet and know how things work, we were shown to our table and left there, we had to go and ask what we were supposed to do... Food is of an average standard, certainly not $55 worth, and atmosphere/ setting leaves a lot to be desired. Oh, and they don't know what brown sauce is!? Really? they didn't even bring ketchup...
There is no hotel guide in our room, not sure of the others, so knowing when/what/how becomes a task for reception.
Maybe I am being overly critical, or maybe compared to the general Miami standard this is a great hotel, but it really is very average with good rooms and no communal ambiance. I wouldn't stay here again.
We have a bay room on 17th floor as we wanted to see Miami, not the sea, which we have seen lots of...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2013
Dear MrMcGoohan, thank you for taking the time out of your vacation to write a review of your current experience at our property.
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While we are glad, you are enjoying your suite, we are sorry to read of your overall disappointment with our hotel so far. We do provide guests with a coffee machine and complimentary coffee condiments within the room. If you would prefer tea, you may use the machine in the room to warm the water you would need for tea. It is unfortunate, our lobby bar and restaurant have not been to your taste and their ambience has not met your needs and expectations. We are sorry to read you have found the pricing in the restaurant to be more on the expensive side. Please feel free to take advantage of our Espresso Bar located in the lobby and its food and beverage offerings as well as the freshly made Sushi we serve at our 7th floor Sunset Bar. Furthermore, we may definitely suggest you visit our concierge desk located in the lobby, as our knowledge concierge staff can assist you in finding alternative dining options. You are correct that we do not offer a paper hotel guide; our hotel guide is integrated into one of the channels on your in-room TV. Please do not hesitate to dial zero from the room and ask our guest service agents for assistance in finding it.
We are truly sorry and apologetic for any inconveniences you have experienced. We sincerely hope you would better enjoy the reminder of your stay with us. We would be happy if you decide to give our property another try in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.