My husband and I just completed another glorious week at the Grand Beach in Miami. This is our second visit, and we can not wait to return. After many visits to Miami, South Beach area, we opted out of staying closer to Lincoln Rd, because of the crowds and the congestion. We found this gem of a hotel a couple of years ago, and we've been in love with this resort ever since. The staff is professional, prompt, efficient, and personable. Our first communication with the staff is the valet. This valet staff is the most efficient in Miami. One of our favorites, Frederico, welcomes us like we are family. We also like the care and promptness in handling our car. We've experienced pure madness from the valet staffs at some of the 5 star resorts. They could a valuable lesson from the valet staff at the Grand Beach. They know how to handle cars promptly and efficiently.
The front desk staff is unpretentious, and extremely accommodating. Our beach front suite was heavenly. The rooms are clean, spacious, and comfortable. The housekeeping staff was efficient, with only one minor exception.
We took advantage of the adult pool, even though there are other pools on the ground level. Our stay was during The Yacht and Boat show, so Collins Ave. was busy during this particular week. However, we did not experience any chaos at the hotel, due to the larger crowds.
Our overall experience seems to get better with each visit. We saw the hotel owner there during our stay, but not many people knew this....Our next visit might be sooner than later, because we love Miami, and the Grand Beach makes is even easier to love South Beach.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear bella3207, thank you for taking time out of your day to give us yet another excellent review of your second stay at the Grand Beach Hotel.
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We could not be happier to read of your flawless experience for the second time on property with us. You are right on target to mention that our hotel and its beachfront location offer a great alternative to South Beach to enjoy a more relaxed and quiet vacation. Attentive and hospitable customer service is a priority to us at the Grand Beach Hotel. It is extremely rewarding to receive your positive feedback on the service you have been provided during your stay. We could not be more pleased when reading of your experience with our valet parking and front desk staff members and because valet parking tends to get busy at times during the day, we always like to encourage guests to call for their car at least 5 minutes prior to coming downstairs. In this way, wait time at valet parking is avoided. Thank you for your kind mention of Frederico; he is truly a great asset to our team. We would like to congratulate you on the great choice of room accommodation. Our ocean front suites are indeed spacious, clean, comfortable, and provide for a breathtaking and undisturbed view of the ocean. The 7th floor adults only, tranquility pool is perfectly suitable for couples, as it provides for a quiet and relaxing time by the pool with a great view of both the ocean and the Miami skyline. It has been our strive to maintain our service quality despite the crowds the Yacht and Boat show brings; it is, therefore, great to read we have succeeded in our efforts to do so.
Thank you again for your wonderful review. We appreciate you giving us the top traveler rating possible. We cannot wait to have the pleasure of greeting you back onsite in the future for yet another memorable and joyful vacation at the Grand Beach Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.