We reserved a one bedroom suite which was supposed to include a king sized bed in the bedroom and a pull out sofa bed in the living room. The pull out was totally unusable. We called up housekeeping for a blanket and there was no offer to create a usable bed. I complained to Diana, the front desk manager, and her response was that we had received such a good rate, she could only offer 2 coupons for breakfast. Well there were 4 people in the room, plus an additional 2 in another room, so no thankyou. We paid $429 for this room. Way too expensive for an usable bed and terrible sleep.