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“Christmas Cracker 2012” 5 of 5 stars
Review of Grand Beach Hotel

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Grand Beach Hotel
4.0 of 5 Hotel   |   4835 Collins Avenue, Miami Beach, FL 33140   |  
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Ranked #49 of 203 Hotels in Miami Beach
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Christmas Cracker 2012”
5 of 5 stars Reviewed December 26, 2012

We had a fantastic Christmas break at this smart, comfortable hotel 20 mins walk along the boardwalk to South Beach hot spots. Fantastic access from the lobby to the beach and the secluded pool area. We loved to visit the tranquility pool on the 7th floor in the evenings to watch the sunset . Shame the bar was weekends only.
This hotel had everything we wanted . We can't pass comment on the restaurant as we ate out most evenings . We would definitely return on our next visit to Miami.

Room Tip: Quiet bayside suite perfect for a family break.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this review, December 28, 2012
Dear Chimani88, thank you for taking the time to review our property. We greatly appreciate the top traveler rating you have provided for your stay with us.
It is great you have enjoyed so many aspects of your stay at the Grand Beach Hotel. We are glad you have enjoyed our property’s beachfront location and the direct beach access it offers. You are right on point in your review of our pool areas- the first level pool provides for more privacy, while the 7th floor tranquility pool offers breathtaking views of both the ocean and the Miami skyline. The 7th floor bar is currently indeed open Thursdays through Sundays; however, you will be happy to learn that it will return to its normal hours of operation again in January 2013. We always try to encourage guests to take advantage of the great ocean side boardwalk, which starts a few blocks down from our property and goes all the way to South Beach. In that sense, we are delighted to read you have taken advantage of it and hope you have enjoyed its convenience and beauty.
Thank you again for this excellent review. We are happy to have won your loyalty and are sincerely looking forward to your future visits to the Grand Beach Hotel.
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2,692 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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waterford
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 26, 2012

If you look through you will see that one of my previous 5 reviews was for the same hotel last Christmas where I gave it a glowing review and the reason why I returned with my family this year.

However, I have to say in summary the experience was not as good this time. Every day we parked the car up and not on one occassion were we met / helped with bags / door opened for us etc ....complete oppositie experience than the previous year.

The buffet for breakfast was short most of the time ..... "wait 10 minutes for honey mellon etc" ...chef preparing omlets only used one flying pan ..... so only one made at a time ... hence long lines .... overal just not a wow experience unlike the previous year .... mgmt need to get on top of it - simple as that

Pillows terrible .... way too high ,.. must get loads of complaints as we heard another couple noting the same

Service is what makes one return / try a new hotel and for me it will be try a new hotel.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this review, December 27, 2012
Dear David H, thank you for being a repeat guest of ours. We appreciate the time you have spared to provide us with your honest feedback.
While we are happy to have provided you with a great experience and won your loyalty last year, we are sorry to read your experience this year was not as satisfying. We apologize for any inconvenience you might have experienced due to the door service. At the breakfast buffet we strive to provide a fast and efficient service and still offer sufficient variety to our guests; it is unfortunate you have found the breakfast buffet to be a bit slow. In regards to the pillows within the suites, we have not changed their type since last year and are sorry the pillows we provide within the suites have not been to your liking and taste. We greatly appreciate the feedback you have provided to us and would definitely address the door service and breakfast buffet comments you have made with the appropriate departments.
Thank you again for your review. We sincerely hope to retain your loyalty to our property and would gladly welcome you back onsite in the future as well.
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Jakarta, Indonesia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 20, 2012

This hotel was beyond my expectation. In general, anything in the USA is expensive, plus, I went there during the UMF 2012; so you can imagine how hard it is to find accommodation, let alone the affordable ones. This place is NOT CHEAP, but it's an AFFORDABLE luxury hotel.

At first, I thought this hotel would be just another regular 4 star hotel, oh boy, it was actually much better! The lobby was designed to have not many things around, so it looked big. The set-up of the pool and how it connected to the beach was also nice. The ROOM was spacious with great view (I got the side one: half building and half beach).

And the MOST IMPORTANT, this hotel has a strict policy regarding walking around in bikinis. Lets face it, it's Miami! But walking around the lobby with very tiny bikinis are def. NOT appealing. Compared to other Miami hotels I've stayed, the "surrounding" in this hotel is much better. I would come back!

Room Tip: Like: Room, lobby, pool, and beach Dislike: the food variety is limited
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  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this review, December 26, 2012
Dear Pantheratigris1986, thank you for choosing the Grand Beach Hotel and for taking the time to review our property. We appreciate you rating our hotel with the top traveler rating.
We are glad you have chosen to stay at the Grand Beach Hotel over the UMF 2012. It has been our pleasure to provide you with affordable luxury, which is also our motto. It is great the layout and design of our lobby area has been to your liking. We are pleased you have spent some time at the first level pool and have enjoyed our beachfront location and the direct beach access it offers from the first level pool. It is nice our spacious room accommodations and the views they have to offer of both the ocean and the bay have satisfied your expectations. We are delighted to read that the ambience at the Grand Beach Hotel has pleasantly surprised you.
Thank you again for this wonderful review. We are happy to have won your loyalty and are looking forward to having the pleasure of greeting you back onsite soon.
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Long Beach, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 20, 2012

This hotel is to die for! I have never been to anything so nice in my life! I love the view we had, I love the people ( Extremly friendly and kind), I JUST LOVED EVEREYTHING!! AND OMGOSHHHHH The food was the best thing I have ever had I feel like its waiting for me in Heaven. One con is when we left out hotel for quite a while with the windows open, then when we got back there was like 5 birds in our food taking a dump in our beds. We told the hotel manager and he got it under control besides that everything was amazing if I had the chance I would DEFFIENTLY do it again!!!

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this review, December 21, 2012
Dear Randomlyy F, thank you for providing us with your honest feedback. We are appreciative you have rated us with the top traveler rating.
We are delighted by the wonderful experience you have had onsite at the Grand Beach Hotel. We are happy you have enjoyed every aspect of your stay with us. We strive to greet and service all our guests in a hospitable manner; it is rewarding to learn you have experienced just that in your encounters with our staff members. Thank you for the excellent feedback on our restaurant- Chez Gaston; we are pleased it has been to your liking. We agree with you that this has been an unpleasant experience; however, we are glad one of our managers has been able to take the situation under control and not allow this happening to ruin your overall experience at the hotel.
Thank you again for this great review. We cannot wait to welcome you back on property in the future.
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 20, 2012

We recently stayed the the Grand Beach Hotel for 3 nights. We were very happily surprised to have a suite, complete with 2 full bathrooms, a sitting area, refrigerator and balcony overlooking the ocean! The room was very clean, and the staff was very friendly and accommodating. The beach was outside the door and the pool was lovely, surrounded by many shady Palm trees. The food at the restaurant (with outside seating) was very good as well. You are about 15 minutes from Southbeach (by car), and not far from other attractions. I highly recommend this hotel.

Stayed December 2012, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this review, December 21, 2012
Dear Cher006, thank you for sharing your review of your recent stay at the Grand Beach Hotel. We would like to thank you for giving our hotel the highest traveler rating possible.
The room accommodation is indeed the key aspect of a hotel stay; we are, therefore, delighted to have exceeded your needs and expectations with our room accommodations. We are glad you have enjoyed our standard room amenities, such as two full bathrooms, sitting area, refrigerator, and a balcony, which offers a truly beautiful view of the ocean. It is nice our team members have performed up to our property’s standards and have delivered a friendly and accommodating service. The direct beach access from the hotel is indeed a great amenity to have, but as you mentioned the first floor pool area is just as lovely. On your future visit, you should definitely visit our 7th floor, adults only tranquility pool, as it offers a breathtaking view of both the ocean and the bay. We are happy our restaurant’s food and service have been to your taste. The Grand Beach Hotel is indeed 15-minutes away from South Beach, if you are commuting with a personal vehicle, taxi, or the public buses conveniently stopping across the street from the hotel.
We appreciate the recommendation you have extended to other travelers for the Grand Beach Hotel. Thank you again and we hope to have the opportunity to greet you back on property soon.
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Chicago, Illinois
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed December 19, 2012

My wife and I just returned from our trip to Miami and the Bahamas. After some research we decided to stay, during the shoulders of our cruise, at the Grand Beach Hotel. We found the hotel and her staff to be of the highest caliber! We arrived at the hotel early on both occasions and Lauren at the front desk was extremely helpful and found us an ocean front suite within minutes. We found the hotel and her grounds to be impeccably maintained and well designed to afford maximum beach front efficiency. The lobby and reception are beautiful and modernly appointed. The hotel's main bar is conveniently located in the lobby. The hotel does have two other bars, one by the pool and one next to the adult pool on the seventh floor. We never found the bar on 7 to be open but that was fine with us as we enjoyed spending time with Jasmine at the main bar and people watching as new guests arrived.

Both times our room was immaculate and beautiful. The suites have a large bedroom, at sitting area, two bathrooms, twin flat-panel TVs, small refrigerator, large closets, and the ocean front rooms afford a grand and romantic view of the ocean. Please note that the rooms do not have a mini bar but room services is very quick and friendly. The hotel restaurant is Chez Gaston and the food is very good, especially the expansive breakfast buffet. We found the restaurant staff very helpful and friendly, especially Stephanie who speaks several languages including sign language. The hotel is close to several other resorts who have restaurants that can be experienced. We had planned to try 1500 degrees but decided to take Stephanie's advice and try some of the eateries down at Lincoln Street.

More about the hotel and her grounds. Walking towards the back of the hotel you will find an espresso and gelato bar, a common area and a small gift shop. Walking further you will find the doors to the outdoor pool area. This area has two large pools, two spas, lots of seating and completely canopied with palm trees. Note that this area is highly shaded and not really designed for sunning. Walking just past the pools you will find the walkway to the beach. At the beach you can rent chairs and small sun shelters. This is where you will spend your time if you are looking to become golden tan. The beach is beautiful, well maintained and great to walk in the morning or at night.

All in all we loved the hotel. We had read some slight negative comments about the price of things but you really need to take into account that this Miami Beach! If you want to go cheap, try Ft. Lauderdale. As always my biggest tip to my fellow travelers…tip the staff that work hard to make your stay an enjoyable one!

Room Tip: Always ask for an ocean front upgrade!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this review, December 20, 2012
Dear Demonsden, thank you for taking the time to leave a review of your stay at the Grand Beach Hotel. We appreciate you giving our property the top traveler rating.
Thank you for your wonderful review. At the Grand Beach Hotel, we definitely do our best to prioritize good customer service- we are happy to have successfully managed to provide you and your wife with just that. Thank you for your kind comments directed towards Lauren; she is truly a great asset to our team. At the Grand Beach Hotel, we are always happy when able to provide guests with early check-ins. Even though we cannot guarantee those, as long as your suite is ready and available upon arrival we will check you in with pleasure. We are glad you have enjoyed our overall facilities, beachfront location, and the views offered of both the ocean and bay throughout the hotel. It is great our property’s décor and interior design have been to your liking. You are right on target in your description of the bars available on property. The 7th floor bar is currently open Thursdays through Sundays from 2pm until 10pm- for these and other hours of operation onsite you could check any of the TVs in your suite. This bar will change its hours of operation again in January. We recommend you on future visits to try our 7th floor bar past 3pm, when you can order not only drinks but fresh made sushi as well. We are glad you have enjoyed our spacious room accommodations, the in-room amenities, and beautiful ocean views they have to offer. Thank you for the positive feedback on our restaurant- Chez Gaston, we could not be happier the food and service have been to your taste. We agree with you that Stephanie’s multi-language proficiency is truly impressive. You are correct once again to mention that the nearby hotels offer some variety for dining; however, Lincoln Road is not only close to the hotel but also provides for a greater dining options and gives you a better feel of South Beach. It seems like you have explored the property quite well, as you are very accurate in your description of Grand Beach Hotel’s grounds. Thank you for the great recommendations you have provided to other travelers for the first floor family pool, which is indeed a bit shaded by the landscape, and the direct beach access, where guests of the hotel can rent beach chairs and umbrellas for more comfort.
Thank you for this excellent review. We are sure many travelers would find it helpful and informative. We are definitely looking forward to having the pleasure of welcoming you and your wife back to the Grand Beach Hotel and hope to have this opportunity in the near future.
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Kitchener, Canada
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 17, 2012

This hotel was amazing. I wish we could stay longer but it is just a stopover after our cruise before we head back home to Canada. The front desk was very friendly. They had a room ready for us even though checkin was much later. They made sure we were aware of all that the hotel had to offer. The price was very fair for the room and the view we received. Can' wait to make a return visit. The restaurant was fast and friendly and had a great buffet. From what I saw for the price it was decent for what you got but I opted for the menu as I am not a big eater. I will definitely make a return visit.

Room Tip: Any room is great ...we had a king bay view suite
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miroslava_Petrov, Social Media Representative at Grand Beach Hotel, responded to this review, December 18, 2012
Dear Judyakaslice, thank you for your wonderful review. We appreciate the top traveler rating you have given our property.
We are delighted by your review and are happy you have enjoyed your stay with us. Good customer service is a top priority for us; we therefore appreciate your positive feedback on the guest service received upon check-in and at the restaurant. We gladly provide early check-ins to our guests, when their room is ready and available upon their arrival, even if it falls at a time prior to the check-in time. The bay view rooms are truly great, as they offer a view of both the ocean and the bay at a reasonable price. It is nice to read you have enjoyed both the menu offerings and the service at the restaurant.
Thank you for this great review once again. We cannot wait to welcome you back in the future for a longer stay at the Grand Beach Hotel.
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Additional Information about Grand Beach Hotel

Address: 4835 Collins Avenue, Miami Beach, FL 33140
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #49 of 203 Hotels in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Grand Beach Hotel 4*
Number of rooms: 430
Official Description (provided by the hotel):
Soak up the style and tranquility of the new Grand Beach Hotel where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami Beach all-suite hotel on the ocean, the Grand Beach Hotel features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots. Book your Miami beachfront hotel reservations online today for our Best Rate Guarantee. ... more   less 
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