A team that is chatty and helpful right from the time you check in. The cafe guy is the sweetest Russian ever. And the lady who looked after my room was the best as she knew how to put things into order. My clothes lying around would be folded and put into place. Everything tidy. The rooms are large and very comfortable with great sleep quality. Two pools - one on a higher floor and the other closer to the beach - great. About 4 miles from South Beach where the main action is, you would not mind it given what you get at the hotel. What is perhaps the weak area it is the restaurant - but then how much time would you be at the hotel eating?