I travel 35% of the year for both business and holiday all over the world. On this occasion I booked through Booking.com, which I don't normally do, but received a fairly decent rate for 3 nights stay, and chose The Betsy based on other positive reviews.
It was almost perfect in every way. The location is amazing, incredibly clean and comfortable, and most importantly for me, quiet, even though it's right on Ocean Drive. I've been to South Beach no less than 10 times and this was the best hotel yet.
The Betsy only gets 4 stars because of service, which was very inconsistent. 15% of the time I would get warm and friendly, the rest of the time rather cold and clinical. One example of the service was on the day I was leaving, I called at 6am and requested a late check out to which I was told "Absolutely no problem, I have your check-out time now for 2pm, is there anything else I can do for you?" (15%) Then a rather rude call at 12 noon, just back from a run, "Do you need assistance with your bags right now to check out?" To which I reminded them of my late check out approval. "I'm sorry sir, we have to change your approval as we now need the room. When can you be out?"
The food in the restaurant is phenomenal, so at least it ended on an incredible high. I would definitely stay here again, but will manage my expectations that, even though it is for sure a 5 star hotel in South Beach, the service is more a 3. Get your staff to smile and I'll raise it to 4. :)
- Official Description (provided by the hotel):
- The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more less
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- Also Known As:
- Betsy Hotel Miami Beach