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“Wonderful Experience” 5 of 5 stars
Review of The Betsy - South Beach

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The Betsy - South Beach
4.5 of 5 Hotel   |   1440 Ocean Drive, Miami Beach, FL 33139 (City Center)   |  
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NEW Breakfast with Betsy
Ranked #4 of 200 hotels in Miami Beach
Guernsey, Channel Islands
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Wonderful Experience”
5 of 5 stars Reviewed March 23, 2014

We spent two days at The Betsy, 18 & 19 March 15. Two days to relax before a long journey home after a hectic two week cruise around The Caribbean. A long awaited dream realised to stay there and we were not disappointed. From the moment of arriving early in the morning we realised that this was indeed a very special hotel. Beautifully appointed and furnished in all soft colours of whites and creams with fabrics of linens and soft cottons in the bedrooms. Our room, 103, was spacious, beautifully adequate shower room, overlooking the pool. Have read that some rooms are small but this was perfect for us and quiet also. Nothing was too much trouble and we felt very cared for and also felt that we were treated as special quests. Simply lovely. The best hotel we have experienced and we have been around the world twice and travelled extensively. Highly recommended.

Room Tip: As mentioned 103 facing the pool was good, quiet and accessible by walking up just 6 steps from the...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, April 10, 2014
Dear Jbfivestar,

Thank you for your review - and of course, I am especially happy to hear your accolade, "The best hotel we have experienced and we have been around the world twice and travelled extensively." This is our goal - to be something out of the ordinary, a perfect blend of luxury, culture, and relaxation in the midst of all the excitement that is South Beach! I hope to see you again soon!

Best regards,

Jeff Lehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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Regina, Canada
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 50 cities Reviews in 50 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed March 23, 2014

We spent 2 nights at the Betsy. The overall experience, for the price, was less than expected. The location is great...walking distance to everything...the first night we spent in a double ocean front room which was hardly large enough to swing a cat...it felt like a charming children's room...not large enough for 2 adults. Even the drawers were tiny. We asked to be moved the second day and were relocated/upgraded to a pool-side suite which was lovely...more expensive, but worth the price when compared to the first room...at least twice the size. We certainly did not miss the minimal ocean view of the first room, with windows that barely opened. Service was overall, poor, with an atmosphere of disorganization. A few staff members were very helpful, but most appeared disinterested. The concierge was curiously inconspicuous. Great collection of photos (Beatles and Stones) throughout the hotel hallways. Nice rooftop deck.

Room Tip: Choose a pool view room for better value. The ocean views are not spectacular.
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  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at The Betsy - South Beach, responded to this review, April 12, 2014
Dear LesleyWin,

Thank you for your visit and for taking the time to write your review. To answer your question, that would be me. I am sorry that you felt that our service was disorganized. I'm not sure what specifically gave you this impression, but I would be very pleased to discuss this with you further. Our primary goal is to take care of our Guests, to meet and exceed their expectations. If we failed at that on your stay, I apologize. Our staff is the most consistent, highest ranking aspect of the hotel. We go to great lengths to only hire folks with the "spirit to serve". The tasks can be taught, the attitude can't - this is our mantra. I hope you will give us the opportunity to show you a more typical stay in the future - one with only the fondest memories.

Sincerely,

Jeff Lehman
General Manager
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Finger Lakes Wine Country, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 20, 2014

We have not done a couples get-away in like forever - always family vacations. But with our 25th wedding anniversary, we wanted something romantic, special and just the 2 of us. With only being able to get away for a weekend, we wanted the perfect place and The Betsy was absolutely perfect for us! I trusted the reviews I read on Trip Advisor and made reservations. Romantic, relaxing, so very charming and quaint. Many people, hustle and bustle, but yet we felt like we were the only ones there - hard to explain. Food was excellent - American Breakfast all you could want, drinks delicious. Having beach access was a must for us, as well - and that was just splendid - Boucher Brothers, set us up both days with chairs and towels - fee charged through the hotel. Paul the Concierge made great restaurant choices for us both evenings and made the reservations for us. Just truly perfect - we definitely will return!!!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at The Betsy - South Beach, responded to this review, April 12, 2014
Dear HpyMma,

Thank you for choosing spend your 25th anniversary with us, and for writing such a great review review! I was happy to read how we were all you had hoped for on such a special occasion. Don't wait another 25 years to return - this may now have to be an annual trip!

Best regards,

Jeff Lehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holden Beach, North Carolina
Top Contributor
96 reviews 96 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 17, 2014

Met here with some clients a few months ago. Super classy hotel with friendly people.

Food was great but be aware that they fall into the classic south beach stigma of slow service.

We had to wait 20+ minutes on our check, which made it a bit awkward.

Otherwise, I highly recommend

Stayed March 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2014

First, this place is great. I picked The Betsy because of reviews I read on TripAdvisor, so I felt I should pay it forward to others considering this hotel. The staff was AMAZING. So helpful, professional and will absolutely bend over backwards for you.

The room was gorgeous and very clean. The bathroom was really clean, modern and had a great shower.

I met Ed Ponder, the Director of Guest Services, who made me feel like I was the most important guest staying there. We talked several times and he always remembered my name and remembered the random stuff I told him I was doing while in Miami. The rest of the staff follows his lead.

I've never written a review on any travel site -- ever. But, this was such a great hotel and has such a great staff, it was something I really wanted to do.

You won't be sorry.

  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, Virginia
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 16, 2014

We didn't stay here, but did have lunch and it was FABULOUS! The drinks kept coming, the street ambience fun and the Cuban sandwich amazing! The interior was adorable and it seemed like a place I would want to return to.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 15, 2014

Just returned home from 8 nights at the Betsy, our first stay at the South Beach. We chose it after seeing the reviews on Trip Advisor and after taking a look at the hotel's web site. We were not disappointed and had a wonderful and restful stay as the hotel is in a perfect location to walk in the morning, hit the beach in the afternoon and the restaurants in the evening. You can turn right out of the hotel and walk along the beach to South Pointe or left and along the board walk or to Lincoln Road and Collins were the restaurants are plentiful.
We had 2 dinners at the BLT, brunch and a couple of breakfasts and the food was good quality and good value. The steaks here are very good and tasty and well worth a try.

We knew most of the restaurants that we wanted to eat at but Margot (Concierge) suggested a couple not on the list which were fantastic picks and she arranged all reservations as it was very busy. We chose restaurants within walking distance and ate at, Pied a Terre, Ola, The Meat Market, Spiga, Osteria and the Fez. Not one bad meal amongst them and I have reviewed them separately if you want to take a look.

So why not excellent?

1) Our room wasn't ready when we arrived (just after the 4pm check in time) and whilst we were offered an alternative which we didn't want, and they did get us in within an hour. This is not what you expect paying these prices and having been travelling for 15 hours. Also, getting an extra couple of hours to check out when we left was a bit of a struggle but they agreed once I pointed this out.

2) The roof garden is a great place to relax, a real positive for this hotel but on 2 nights we couldn't use it because private parties had a booking. Again, disappointing when the rooms are small with no balcony etc.

3) I've mentioned the help we got from Margot, Thomas and Sean who helped with the luggage and were very friendly. Some of the other service was inconsistent and working on this would make the place perfect.

Overall, we would definitely recommend and will be back.

Room Tip: If you don't have a suite, go for the deluxe ocean view room.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#2 On the Beach Hotel in Miami Beach
#2 Family Hotel in Miami Beach
#2 Spa Hotel in Miami Beach
#3 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Official Description (provided by the hotel):
The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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