The hotel itself is decorated beautifully and very clean inside the lobby, bar and restaurant. The staff were extremely friendly and willing to assist in anyway. Our room was very nice, bright and clean when we arrived. We were there for 3 days and after the first day, we had to call to have the room cleaned, ask for extra towels, ask (3x) for the tray from room service to be removed from outside the door (it was never removed). I would say the cleaning staff needs to "step it up" as for the price it was "average" at best. The concierge was very friendly although steered us completely WRONG for our restaurant and late night request our first night. The following day she sent up a bottle of champagne along with her apology and made us reservations to a restaurant we would like. We instead, ate dinner at the restaurant in the hotel. It was fabulous. Highly recommend it!
BTW, the day we arrived the hotel had a bottle of champagne in the room to celebrate our "B" days. (nice touch) Okay... the SPA. It was not at all what was advertised. We signed up for the Arficology (South Africa) at $200.00 each. It is advertised as "moisturizing body wrap"... We have both experienced wraps from other SPA's. There was NO body wrap involved at all. It was more like a body scrub and massage. The hotel does not have a SPA and contracts the service out. The service was done on the rooftop of the hotel (there was privacy) but the staff did not seem very professional. We were both disappointed with many aspects of the hotel but the things that were great - were truly outstanding.
- Official Description (provided by the hotel):
- The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more less
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- Also Known As:
- Betsy Hotel Miami Beach