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“Beautiful decor, friendly staff but hotel falls a little "short"” 4 of 5 stars
Review of The Betsy - South Beach

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The Betsy - South Beach
4.5 of 5 Hotel   |   1440 Ocean Drive, Miami Beach, FL 33139 (City Center)   |  
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NEW Breakfast with Betsy
Ranked #4 of 201 hotels in Miami Beach
Clearwater Beach, FL
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Beautiful decor, friendly staff but hotel falls a little "short"”
4 of 5 stars Reviewed April 26, 2013

The hotel itself is decorated beautifully and very clean inside the lobby, bar and restaurant. The staff were extremely friendly and willing to assist in anyway. Our room was very nice, bright and clean when we arrived. We were there for 3 days and after the first day, we had to call to have the room cleaned, ask for extra towels, ask (3x) for the tray from room service to be removed from outside the door (it was never removed). I would say the cleaning staff needs to "step it up" as for the price it was "average" at best. The concierge was very friendly although steered us completely WRONG for our restaurant and late night request our first night. The following day she sent up a bottle of champagne along with her apology and made us reservations to a restaurant we would like. We instead, ate dinner at the restaurant in the hotel. It was fabulous. Highly recommend it!
BTW, the day we arrived the hotel had a bottle of champagne in the room to celebrate our "B" days. (nice touch) Okay... the SPA. It was not at all what was advertised. We signed up for the Arficology (South Africa) at $200.00 each. It is advertised as "moisturizing body wrap"... We have both experienced wraps from other SPA's. There was NO body wrap involved at all. It was more like a body scrub and massage. The hotel does not have a SPA and contracts the service out. The service was done on the rooftop of the hotel (there was privacy) but the staff did not seem very professional. We were both disappointed with many aspects of the hotel but the things that were great - were truly outstanding.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, April 29, 2013
Dear Lag979,

Thank you for your recent visit and your review. I was happy to see your appreciation of the Betsy overall, and will take your comments about housekeeping to that department - I truly believe that the only way to stay on top is to listen to all feedback honestly and without ego. There is always a bit of room for fine tuning. Regarding your comments about the spa, I regret that you didn't feel what most of our Spa Guests do, or have the experience that they do. Our last three Tripadvisor comments used words such as "Wonderful", "Serene", and "An oasis". It is unique, for sure. Next visit we could certainly make recommendations for a more traditional spa for you - just ask!

Best regards,

Jeff Lehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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Valencia, CA
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 22, 2013

The location of this hotel is the best! It is on Ocean Blvd. and close to all of the day/night action of South Beach but not too close to the noise which is what makes this hotel a great location. Across the street is access to the beach where The Betsy has chairs, umbrellas, and towels waiting for guests. The roof top bar is really nice because it overlooks Ocean Blvd. and you can see the beach and ocean water from this location. The hotel is very clean and safe.

As far as the room is concerned, we got upgraded to a classic suite upon arrival since it was our anniversary! Nice touch by The Betsy staff!!! The room was large and had a separate living room with office desk, wall mounted flat screen TV and couch. The beds and bathroom were located in another part of the suite. The beds were nice and the hotel also included a sleep machine that provided white noise. At first I thought that this device was a "gimmick" but my wife and I came away agreeing that we should buy one for ourselves since it worked great and allowed us to sleep even better (check out the device on Amazon...Marpac Dohm-DS Dual Speed Sound Conditioner). The master bathroom was large. The shower space was very large with a rainforest shower head and a separate hose/nozzle extension. There was no bathtub however. Within the mirror of the bathroom was a small TV screen which was very cool. Allowed us to watch the news while we got ready for the day's events. Ceiling fans were in both the living room and bedroom. Large separate closet and safe were also available in the suite.
Room service was fast (Christopher was extremely polite and attentive)!

We had dinner at BLT Steak (main restaurant in the hotel) and the food was excellent. I had the Grilled local snapper / heirloom tomato salad / fresh herbs which was superb and my wife had the Lemon-Rosemary Organic Chicken which was equally tasty. The pop over bread they serve with the meal was to die for. My wife had a dirty martini which was excellent.

We also had lunch at BLT Steak. My wife raves about the hamburger and the french fries! I had the 5 Spice Asian Salad / Napa Cabbage / Carrot / Cucumber which was spicy but very good! It was nice that our waiter made it a point to tell me that this salad would be spicy. For lunch we tried Crêpe Soufflé and the Carrot Cake...the souffle was excellent and the carrot cake was delicious with the ginger ice cream.

Although I didn't swim in the pool, it was clean and peaceful in that part of the hotel. I didn't go into the fitness room.

Paul at the concierge desk was extremely helpful with excursion suggestions! We ended up going to the Everglades tour and watched a Miami Heat basketball game...both excellent suggestions by Paul.

In summary, our experience at The Betsy Hotel was the best. I'd highly recommend this hotel if you plan to stay in South Beach.

Any negatives? Valet parking at $37 a day was pretty steep but I imagine parking is a premium along Ocean Blvd. This is a very minor negative since they upgraded us to a suite which was a very nice surprise! Thanks Betsy Hotel!

jb

Room Tip: We were on the third floor of the hotel. Although we didn't get a view of Ocean Blvd. it was nic...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Reading, Ma
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 20, 2013 via mobile

We travelled with another couple for a long weekend. They stayed at the Delano, so we got to compare. We loved the quiet elegance of our "home base." Everyone we encountered was friendly and helpful. Our room overlooked the pool and was very peaceful. In fact, only once did we see anyone in the pool, and they were children. We visited the Delano pool for the people watching and it lived up to the hype. We ate at BLT for dinner and were quite pleased. We had drinks outside on the porch another night after dinner elsewhere and would recommend. We never made it to the roof! For this, we will return. We used the gym and it is well stocked. We love the location right across the street from the beach. Overall, quite pleased. Our only complaints involve the bathroom. The floor always got soaked after a shower (no shower door) no matter what we tried. We also never seemed to have enough towels. Staff did oblige us, but we had to ask daily. Thanks for a memorable weekend!

Stayed April 2013, traveled as a couple
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Monterey, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 19, 2013 via mobile

Wonderful hotel in South Miami Beach. Beautiful, spacious, well furnished, clean room. Outstanding service. Would highly recommend. Resort fee included an umbrella and chairs at a very close fantastic beach where the staff were great. Would definitely stay at The Betsy again!!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, England, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2013

My partner and I had planned a few days in South Beach following a business trip I made to Miami. We found the Betsy Hotel via Trip Advisor and were not disappointed. The staff is very friendly and helpful, and in the concierge got us great restaurant recommendations and also sorted us out for a 'swimming with dolphins. the food at the Betsy was very good - so were the cocktails. too good - so I am having extra sessions at the gym now.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 17, 2013

My husband and I made a last minute reservation to stay at the Betsy for one night to explore South Beach. We arrived four hours before check-in but the front desk staff was very pleasant and said they would do their best to prepare a room for us as soon as possible. More hotel staff unloaded our luggage and tagged it for storage until our room was ready and valet parked the car. We were welcomed to use the pool or any of the facilities while we waited. We chose to go to the beach, which is just across the street, and had a wonderful time in the gorgeous, azure blue, warm water. The weather was perfect so even though we got a call within a half hour that our room was ready we stayed at the beach for two hours more! The hotel provides very comfortable, cushioned lounge chairs, towels and an umbrella at no charge for guests. The service was friendly and prompt and there is a cute little snack bar steps away. The beach is great for people watching and unwinding.
Eventually we forced ourselves to leave the beach and went to check out our room. It was beautiful! Although it was on the smaller side, they did such a thoughtful job designing the space that it was perfect. Large windows with plantation shutters overlooked the cozy and elegant pool area. The king sized bed had fabulous linens and down pillows and was one of the most comfortable I have ever slept in. There was a flat screen tv and an iPhone dock as well as all the products and amenities we have come to expect in nice hotels. The mini fridge was well stocked and frankly had everything I would ever want. I felt right at home.
Service was great in all categories . The real treat was the roof terrace. What a view and so luxurious . We found this hotel on TripAdvisor and we think we got it at a great rate. It is high school vacation week and we still got it for about $245/night, according to our info almost half off.
Thank you Betsy Hotel and all it's employes ! We will return.

Room Tip: We had one of the smaller rooms with no ocean view and were still very happy...almost like staying a...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 17, 2013

A wonderful place to stay to avoid the raucous happy hour crowds of South Beach. Everyone is pleasant and helpful, and the hotel itself is lovely. BLT Steak provides the food, excellent, and the bartender is THE BEST!

Room Tip: We were on the second floor, poolside, very quiet.
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#2 On the Beach Hotel in Miami Beach
#2 Spa Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#3 Luxury Hotel in Miami Beach
#4 Top resorts Hotel in Miami Beach
#5 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Official Description (provided by the hotel):
The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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