The review Edwink123 posted on Jan 2nd 2013 is a very accurate description of the hotel and it is indeed an "overpriced boutique hotel without personal touch". Besides being a noisy place, the staff is unfriendly and not client-oriented, to say the least! We made a reservation and paid for two nights but our stay in Miami had to be shortened. We informed the desk upon arrival but they refused to refund us one night. On top of it, we forgot something in the room and we called the next morning from New York in order to make sure that we could have it sent or picked up by someone, they simply could not get into the room because someone was staying in it! We therefore asked again to be refunded since clearly it was not a loss for them... to this date, we are still waiting for a phone call for the manager. Clearly, we will never go back. We actually went back to Miami and stayed at the Setai Hotel which we highly recommend.