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“nice place But Restaurant ,,not good” 3 of 5 stars
Review of The Betsy - South Beach

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The Betsy - South Beach
4.5 of 5 Hotel   |   1440 Ocean Drive, Miami Beach, FL 33139 (City Center)   |  
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NEW Breakfast with Betsy
Ranked #4 of 200 hotels in Miami Beach
West Palm Beach, Florida
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“nice place But Restaurant ,,not good”
3 of 5 stars Reviewed December 4, 2012

We were offered an alternative room with a sea view but it was a lot smaller than the room we had booked, so stuck it out for the larger suite. Room very clean, nicely presented, can't fault the room at all or staff. Decided to dine at the hotel BLT restaurant that evening. The service was excellent, staff very pleasant, but a bit dissapointed with the meal that we ordered for the price we paid. In the morning we returned to the restaurant for our inclusive 'continental' breakfast. We were handed a very limited menu and only allowed to select three items which were very basic and not substantial and service very slow. Looking at other tables if you paid for a breakfast you appeared to get much better service and portions. , guests and staff, is an issue as mentioned by others, but a good excuse to use the stairs if you can.

  • Stayed November 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, December 26, 2012
Dear Carl T.,

Thank you for your visit earlier this month, and for taking the time to write your review. I was happy to read that the hotel met your expectations, and equally sorry to read that your BLT Steak experience was not up to expectation. We are currently working with Laurent Tourendel to create a more "Betsy appropriate" experience for the breakfast that is included with some of our room packages. You will surely see that on your next visit, which I am happy to reserve for you personally - hopefully over a weekend where you can indulge in our one of a kind Weekend Brunch!

Until then,

Jeff Lehman
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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English first
Laguna Niguel, California
Top Contributor
68 reviews 68 reviews
9 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 4, 2012

Spent a few nights at the Betsy and it was great. The rooms are very nicely appointed, the bathrooms are very modern and the location is perfect for a weekend retreat in the SouthBeach restaurant/bar/club area.

Room Tip: I stayed in a corner suite which was "fantastic"!
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, January 16, 2013
Dear rrredford,

Thank you for your recent visit, and your review. Fantastic is a big word for a person as well travelled as you are - I appreciate that accolade and we look forward to being your Miami Beach host in the future!

Best regards,

Jeff Lehman
General Manager
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Hambon
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 31 cities Reviews in 31 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 4, 2012

Stayed here for four nights as part of our honeymoon trip to Florida. Overall, this is a chic boutique hotel and the reality matches up to the descriptions and photos on the website. The lobby and bar areas are very calm and stylish and the staff are incredibly hospitable and helpful. Rooms are small, but not excessively so and certainly more than adequate by European standards and are clean and very stylishly appointed.

The location is at the 'right' end of Ocean Drive away from the nosier bars and clubs and tucked away from the tourist traps. Turn left out of the hotel and you are at the beach bars and famous hotels of South Beach and immediately behind the hotel, you are on the shopping streets of Washington and Lincoln. All in all it's a great location which offers the best of all worlds, however, it does lack the South Beach vibe and pool scene of some of the better known hotels such as the Delano or the W. The pool here, though nice, is essentially a small courtyard with no views and no music/scene to speak of so those looking for that vibe would be better off elsewhere.

Other criticisms are that, during a four night stay, the rooftop bar was closed for private functions for two - a shame that residents are denied access to such a key feature. Also, we dined one evening at the much vaunted BLT restaurant and found it to be somewhat over-hyped and very over-priced. They food and service were very good, but steak and chips is steak and chips and at $250 for two with no starters (or puddings) and half a bottle of wine, it's hard not to feel a little mugged. The same meal in any major city like London, New York or Paris would have cost half as much, but then again you don't come to Miami for a bargain.

All in all, this a proper boutique hotel with an intimate feel and excellent customer service and stylish surroundings. It's easily the best on Ocean Drive, but perhaps lacks some of the pool/beach side amenities that other South Beach hotels offer.

Room Tip: The lift is very small and very, very slow, so lower level rooms to be recommended.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, December 26, 2012
Dear Hambon,

Thank you for taking the time to write your review. You certainly do know South Beach - the Betsy prides itself on being more about comfort and kindness than a sexy scene, as you point out. There is something for everyone here - but at the Betsy, peace and solitude, and a place to have a good conversation about things that matter, come first. As you point out, though, step outside the front door and everything that is South Beach awaits....

Best regards,

Jeff Lehman
General Manager
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 2, 2012

Stayed for one night before heading back to London. We arrived before the official check-in time but were kept informed and the room made ready as quick as possible. We were offered an alternative room with a sea view but it was a lot smaller than the room we had booked, so stuck it out for the larger suite. Room very clean, nicely presented, can't fault the room at all or staff.

Decided to dine at the hotel BLT restaurant that evening. The service was excellent, staff very pleasant, but a bit dissapointed with the meal that we ordered for the price we paid. In the morning we returned to the restaurant for our inclusive 'continental' breakfast. We were handed a very limited menu and only allowed to select three items which were very basic and not substantial and service very slow. Looking at other tables if you paid for a breakfast you appeared to get much better service and portions.

The one, compact and very slow elevator serving this hotel, guests and staff, is an issue as mentioned by others, but a good excuse to use the stairs if you can.

Overall, pleasant stay but would not eat at the restaurant again!

Room Tip: We had room 318, no sea view but really nice sized room.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, January 16, 2013
Dear Bobby416,

Thank you for your visit with us, and for taking the time to write your review of your brief stay. I am happy that the hotel measured up to your expectations, and we hope to see you back one day for a longer visit. As BLT was not a positive experience for you, there are many options locally for some great dining, we would be happy to share those with you on your next trip. We look forward to ahving that opportunity one day!

SIncerely,

Jeff Lehman
General Manager
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Amsterdam, The Netherlands
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2012

betsy is comfortable nice and classy hotel excellent food, top service and a top location. nice big terrace on top floor, small pool but nice beach service included. on ocean drive a lot is going on, mostly quite loud, the Betsy is for people who like comfort, attention and not 80 beats per second, but lazy jazz. we had a great time, its not cheap, so its selective. european/colonial. just what I like.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, January 16, 2013
Dear a50dutchman,

Thank you for your recent visit with us and your review. We have an amazing amount of Guests fron the Netherlands stay in our boutique hotel, it seems to be a perfect fit. I am happy that you saw so much of us and felt so good about your experience. We look forward to your next trip!

Best regards,

Jeff Lehman
General Manager
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Tokyo, Japan
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 1, 2012

Never have I been in a hotel that made me feel so special. I had documents that needed to be scanned and emailed to me. I was expecting them to charge me. There was no charge and the staff really made me feel like they were genuinely happy to be of service. Reminds me of the old days you see in the movies, where the butlers are actually proud of their service! Wow, I'm impressed! Every little thing I needed, they sent someone to me right away or were ready to. Wish every hotel had staff like theirs!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsboro, Alabama
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 30, 2012

convenient location and nice staff. A little pricey but what isn't in South Beach.
elevators are slow (very slow and small) might as well take the stairs , much faster. BLT Steak restaurant in the hotel is great!!!!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#2 Family Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#2 On the Beach Hotel in Miami Beach
#2 Spa Hotel in Miami Beach
#3 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Official Description (provided by the hotel):
The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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