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“Top quality service. Perfect Location” 5 of 5 stars
Review of The Betsy - South Beach

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The Betsy - South Beach
4.5 of 5 Hotel   |   1440 Ocean Drive, Miami Beach, FL 33139 (City Center)   |  
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15% off room rate
Ranked #6 of 203 Hotels in Miami Beach
Madison, Wisconsin
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Top quality service. Perfect Location”
5 of 5 stars Reviewed September 24, 2012 via mobile

Amazing decor, attention to detail, attentive staff and great location steps from the beach and South Beach attractions. No need to seek out a high end restaurant with BLT Steak right onsite. The view of the ocean from the roof deck is awesome. Our company had 2/3 of the hotel booked for our function, and everything was great.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, October 9, 2012
Dear Dwiguy,

Thank you for your stay, and for all of your group coming and having such a great time with us! I was so pleased to read your response. Whether a single room or a group for 50, your needs and wants are our 1st priority. I'm glad we met the mark for you, and look forward to welcoming you back soon!

Sincerely,

Jeff Lehman
General Manager
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1,479 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
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English first
Budapest, Hungary
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 23, 2012

I stayed with my boyfriend last month for 3 nights to celebrate my 30th birthday. They've sent me champagne and a beautiful little chocolate moose with a very
kind note from Margot . Nothing is too much trouble for the staff of this hotel .Everyone seems genuine and always happy to help with anything. The room was little small but the bed was very comfortable with high quality clean sheets . My only regret is that we could not stay longer. Next time that we come to Miami ( from Europe) we will love to stay at The Betsy once again.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, October 9, 2012
Dear Krisztina H,

Thank you for your recent visit, and for taking the time to write a review! As long as you want to stay longer and come back, we know we have done our job. Our repeat Guests are very important to us - please reach out to me directly next time, and I will see that your next stay is even better than your first!

Warm regards,

Jeff Lehman
General Manager
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Palm Coast, Florida
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed September 20, 2012

What a wonderful hotel and staff . Way before we arrived, I received several emails from the concierge (Margot) to see if we needed anything taken care of before we arrived. She arranged several things for us. The room was exactly what we were looking for - large bedroom and separate sitting room.

One morning as we were heading out to play golf, a member of the staff (Adam) gave my husband and me a sleeve of ProV1 golf balls.

Also, had one of the best facial / massage combos I have ever had at their rooftop spa!

The only complaint was the maid service. We were usually out for the day and would get back to hotel around 4 - 4:30 PM. That was when the maid service showed up every afternoon. Of course, that was the time we wanted to upwind and get ready for our night out.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 20, 2012

My husband and I stayed at the Betsy for our mini-moon last month and loved it! It's beautiful, sophisticated, has cool photography hung through out, comfortable, and romantic. It was perfect as we wanted to avoid "swanky" Miami. The hotel is just as pictured in their advertisements and profiles- no trick pictures- it really is that cute. All staff was courteous and helpful and we had two concierges that we worked with who really hooked us up. One set us up with the perfect dinner reservations each night and the other suggested a jet ski tour of Miami. Although pricey, it was worth it as it was adventurous and a really fun way to see everything in 2-3 hours. Overall, I highly recommend it if you're looking for a boutique hotel in South Beach. The only downside was their spa. We booked a couples massage and had to be moved to an area in a hotel next door as their normal rooftop massage location was taken over by thousands of these nats (we were told the bugs swarm in after storms and the hurricane had just gone through the couple days before we arrived). The women there were friendly but it was pretty surprising how they expected us to be fine lying on thousands of bugs until we insisted on being moved elsewhere. I think the cost for that experience was outrageous but everything else we experieinced there really was absolutely perfect. I suggest going up to the roof top to check it out before booking services.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at The Betsy - South Beach, responded to this review, October 2, 2012
Dear IMW203,

Thank you for taking the time to write your review. Our subtropical environment can indeed present surprises, but we also try to have options for our Guests - i am sorry that in this area, we did not meet your expectations. I am pleased that the rest - the majority of your stay was excellent. Please consider coming back in the gentler winter months, when a massage under the stars can be a life changing experience! (time it with a full moon for a very special night!)

Best regards,

Jeff Lehman
General Manager
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Merritt Island, Florida
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 19, 2012 via mobile

Stayed for two nights for my wifes birthday. The concierge, Margot, touched base with me via email prior to our arrival to ensure our needs were met. The room was beautiful (3rd floor facing pool), quiet, and quirky (books were interesting). The only minor gripes we had with the room were the open shower design, guaranteed to get the floor wet, and the bathroom fan was intermittement. On our second night, Margot sent up a complimentary bottle of champagne, a chocolate torte with a candle, and a handwritten birthday card. This made my wife grin for hours. We later had reservations at BLT steak for dinner. We tried bringing down the bottle of champagne that was gifted from the hotel to enjoy with dinner and was told we would be charged a $35 "corking" fee. This seemed a bit counterintuitive since the bottle was from the hotel. No matter. After a wonderful dinner with the amazing popovers, we stayed for dessert. The tables that adjoin the booth section in the restaurant are very close together. Our romantic dinner was invaded by two other couples that sat next to us. This normally wouldn't bother us but the tables were so close together that one of the ladies, stuffed into a typical Miami beach clubbing dress, her rear end swung directly over our food. Im all for maximizing space but that was a little too close for comfort. Afterwards, to shake off the "near miss"' we went up to the beautiful rooftop terrace and enjoyed our bottle of champagne. Overall, an excellent stay with very minor stumbles. I'd easily recommend this hotel for the location, attentive staff, and charm for any couple looking for a quick getaway.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liberty, Texas
Top Contributor
116 reviews 116 reviews
22 hotel reviews
Reviews in 35 cities Reviews in 35 cities
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 18, 2012

The Betsy is a beautiful hotel with a fabulous roof deck. There are couches and chairs with pillows and pads all over the roof. There is a nice bar and a great view of the ocean. We reserved an ocean view room on the third floor. The room was very nice but there was only a view of the palm trees. Don't pay extra for this room, just go to the roof. The room was very nice and clean but we could hear everyone coming and going in the hall. I am sure this is because it is an old building. There are no coffee makers in the room but you can go to the lobby from 8 to 10 am for free coffee, hop on the elevator and go to the roof. I would recommend staying here, it is convenient to the beach and shopping.

Room Tip: Don't pay extra for a room with a view, the roof is free and has the best view in the hotel! We...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, September 24, 2012
Dear Scook 112301,

Thank you for your recent visit and your review. Our normally windy weather in the summer has been mild, and only resulted in palms gently blowing gently in the wind, so the trees across the street from us have been growing a little bushy. You will be pleased to know that the City of Miami Beach is in the process of trimming them back as I write this! While our roof deck is still my favorite spot in the hotel, the Ocean View rooms should have much more ocean to view sometime this week.

Again, thank you for your comments!

Jeff Lehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 17, 2012 via mobile

Stayed at the Betsy with friends for my 40th birthday and everything was just perfect! The staff was helpful and courteous, Paul (concierge) was awesome and the location was perfect! I will definitely be back!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#3 On the Beach Hotel in Miami Beach
#4 Luxury Hotel in Miami Beach
#5 Family Hotel in Miami Beach
#9 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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