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“The Lifestyle” 5 of 5 stars
Review of The Betsy - South Beach

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The Betsy - South Beach
4.5 of 5 Hotel   |   1440 Ocean Drive, Miami Beach, FL 33139 (City Center)   |  
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15% off room rate
Ranked #6 of 203 Hotels in Miami Beach
rowlan heights
1 review
3 helpful votes 3 helpful votes
“The Lifestyle”
5 of 5 stars Reviewed August 1, 2012

The experience I had at the Betsy strated at the valet with Jose, Juan, excellent service. As we got to the front door is was welcome by Robert, Adam, Christopher who took care of my family of 4 for five days getting to know me and my kids... After we settled in the room we went to the beach were Zach, Calvin & Candy took care of all of are needs... All around a great experience... Newton Ford

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, August 11, 2012
Dear Mr. Ford,

Thank you for taking the time to write your review on the family's recent visit with us. It really is all about the people, as you mention. We look forward to welcoming you back in the future! We continue helping you create very special memories!

Warm regards,

Jeff Lehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,479 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (313)
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Berkshire
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 30, 2012

Our family of five (incl 2 under 10's) have stayed at the Betsey four times now. We've stayed in other hotels along Ocean Drive but have found the big names, though comfortable, to be universally sterile and corporate.
We love the Betsy for its unstuffy, anything goes atmosphere and the friendliness of the staff.
Good things:

Fabulous position, close to shops, beach and nightlife.
Great restaurant for dinner, BLT does spectacular steaks & a nice wine list.
Nice clean & comfortable rooms with good bathrooms.
Great 'boutique hotel' feel.

Bad things:

Not much choice at expensive breakfast. Would be nice to have a mini-buffet with range of fruits/berries/cereals rather than charge for each berry and FOC juice top-ups!

Rooms a little on small side for price, but not a big problem.

Swimming pool is meagre and shady.

In summary, this is a fab hotel for a few days in the city. It isn't a resort hotel so doesn't have big amenities, but for a luxury relaxing time and a perfect position it is unbeatable.

Room Tip: Choose the rooms facing the ocean.
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, August 11, 2012
Dear Berkshire Family,

Thank you for your many trips - our Guests who return again and again are of course very special to us. One of the up sides to a boutique hotel such as our is that we can recognize and respond to your expectations better than anyone - we truly listne and care! Please reach out to me directly next time you are coming, (as I offer to all of our return Guests), and we will see to it that your time with us just keeps getting better and better!

Warm regards,

Jeff Lehman
General Manager
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London
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 30, 2012

We had 2 nights in Miami in late July - and this spot is as good as it gets - at the top of South Beach but sufficiently far away from the madness at the lower end. Excellent attitude of all the staff, and overall a great stay in a very atmospheric, if quite a small hotel. Very much appreciated the pre-arrival email from the concierge, Paul - who booked dinner reservations for us, including the latest "in" place that he recommended - the Juvia restaurant - which was excellent (but get a table outside). Only negative was the somewhat enclosed nature of the pool, which has restricted space around it. Not much can be done about that, although the smells from the kitchen could be dealt with, presumably with some clever technology. Forget the Delano - which is not on Ocean Boulevard - perhaps the Tides would be a good location, but you can't go wrong with the Betsy - unless you want to spend a lot of time lazing by the pool.....

Room Tip: Family of 4 fits in a Master Suite - just.....(with use of the sofa bed)
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 29, 2012

A beautiful hotel built in the 1930's with all the charm of the past and modern immenities to make for an incredible stay. The service was incredible and the location was perfect. I would highly recommend and will stay here again! Special thanks to Christopher the doorman - my kids thought you were awesome!

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, August 11, 2012
Dear AdamsFamily2,

Thank you for your recent stay with us, and for recognizing Christopher. I'm happy we were able to help make your family getaway perfect. You are correct, that our Master Suites (with either a king or two double beds) do make for a great family room. I believe that we have the most comfortable sofa beds (in all of our suites) in Miami Beach (we have a secret way of accomplishing that). We look forward to welcoming you back soon!

Best regards,

Jeff Lehman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pa
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 28, 2012

Stayed here for several nights in June, Staff at front desk not very friendly, didn't provide any information about hotel or beach access. Pool is very very small, to the point why have it. We had a nice room with a very small bathroom.(think smaller then NYC small). Resturant staff needs to remember that I paid to stay there not them, service was very lacking and rude. Beach access was very friendly and the beach is beautiful. Hotel location is great, can walk most everywhere.
No service or rude service = not staying here again!!

  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, July 31, 2012
Dear CRO91,

I was so sorry to read your review about your recent stay with us. As most of our reviews attest to, our staff is one of our strongest assets - we really do go to great lengths to ensure that our Guests' expectations are met or exceeded. I am sorry that didn't happen on your visit. If possible, I would like to discuss your stay in order to help us improve any weak points in the process. Please feel free to reach out to me directly - it would mean so much to us.

Sincerely,

Jeff Lehman
General Manager
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Orange County, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 24, 2012

My family and I stayed at the Betsy for 2 nights the end of June. It's a beautiful and comfortable hotel. The rooms are a little small but very nice. The location is perfect. It's located on Ocean Dr. and within walking distance of Lincoln Rd. The Beach is located across the street and the hotel provides each room with 2 beach chairs and an umbrella. The hotel has a nice pool and fitness center. The doorman Robert is friendly and helpful. The staff at the front desk are very nice and welcoming. We ate breakfast at the hotel and it was very good. We will stay here again when we return in the future.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, July 31, 2012
Dear RCaturano,

Thank you for taking the time to write about your stay at the Betsy. Summertime is family time, and we are pleased that you chose to spend your valuable family time here in South Beach with us. We look forward to welcoming you back!

Best regards,

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2012 via mobile

Upon arrival, after a very long early morning of traveling, our reservation was not received properly (we booked through delta.com). Instead of telling us what was going on, we were told to step aside and the manager would "help us with our problem." The manager on duty (blonde hair- beautiful accent), told us she was taking care of the situation and it would be a few minutes. We waited probably 30 minutes before we had an update, and once we did the manager didn't even come out to explain what was happening. The woman at the counter told us our booking wasn't received properly and we wouldn't be able to check in until 4pm- but we could leave our luggage there. We waited another another 10 minutes or so until our luggage was actually noticed, as we were not going to just leave it sitting there unattended.

After this experience of poor communication, and a rather unwelcomed start, I had a hard time actually appreciating the place. I expect to be treated with the utmost care when paying that much money for a Sunday night stay. Upon finally getting a room, we were not called when the room was ready as promised, but we're notified when we went back to the desk to ask. No amenities were explained to us, what the hotel has to offer, nor an explanation that a $100 hold on my credit card was happening. There was a spa?! I guess I should have done more research on my part- but we even ended up going to other restaurants on the strip because of this.

The hotel was beautiful, our room was amazing. Unfortunately I was not happy with the service which will most likely be the reason to explore other hotels on the beach in the future.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, July 23, 2012
Dear Jeff,
Thank you for taking the time to write about your experience. I am so sorry that it felt like you were not being paid attention to when you checked in. Usually, even if there is that rare mishap with a reservation we go to great lengths to make sure your "rough landing" becomes a pleasant experience. We apparently did not succeed at that this time - and I would be very happy to make that up to you. Please contact me directly and I will do my utmost to regain your confidence. I am happy that you found the hotel beautiful and your room amazing! I do hope you will let us add in "memorable & attentive service" to that equation for you on a future stay!

Sincerely,

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#3 On the Beach Hotel in Miami Beach
#4 Luxury Hotel in Miami Beach
#6 Family Hotel in Miami Beach
#9 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more   less 
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Also Known As:
Betsy Hotel Miami Beach

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