My husband and I won this trip so I took advantage of this site to read other's reviews. The concierge contacted me via email prior to arriving and asked what she could help me with before arriving. I responded via email with my concerns (as written by other reviewers) and asked that they be addressed prior to our arrival. Unfortunately, the concierge did not respond prior to our arrival, so I printed out my email and took it with me.
Upon check-in, I addressed this issue immediately with the front desk clerk. He asked to see the email that I brought along with me and he took the time to read it, address all of my concerns, and offered to change my room to an oceanfront view at no extra charge to me. Now, thats what I call great customer service!
The room was modern, beautiful, clean, comfortable, with a fabulous view of the ocean. It is within walking distance of many restaurants, too. We chose to dine at their restaurant, BLT Steak. I cannot say enough about the excellent service and fabulous meal. Our waiter, Eli, was very polite, attentive, and knowlegeable of the menu. By far, I ate the best filet I have ever eaten.
The valets were equally hospitable and seemed genuinely happy to see you and assist you with your luggage and car. The valet, Christopher, who brought our luggage to our room even went as far as to tell us of the many amenities the hotel offered and suggested that we visit the rooftop lounge area. We did, and it was amazing with its view of the ocean and relaxing sofas.
My lesson learned...and my advice to all travelers - check the reviews posted here on any hotel you choose to stay at, then address those concerns, in writing, to the hotel prior to arriving. I am sure that they will want to give you the best experience they can if they are aware of your concerns prior to arrival.