We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service and Nice Rooms” 4 of 5 stars
Review of The Betsy - South Beach

Save Saved
You added The Betsy - South Beach to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 14 more sites!
The Betsy - South Beach
4.5 of 5 Hotel   |   1440 Ocean Drive, Miami Beach, FL 33139 (City Center)   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Offers & Announcements
NEW Breakfast with Betsy
Ranked #4 of 200 hotels in Miami Beach
Hamilton, Bermuda
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Great Service and Nice Rooms”
4 of 5 stars Reviewed June 11, 2012

This is a great hotel on Ocean Drive. You can't be better placed for the buzz of of the Drive and the shopping on Lincoln Road. The best part of the hotel was the friendly staff. Due to rain and a small leak in our room, we were upgraded to a suite. Our original room was great and our Suite was excellent. But they was no question (in their minds) of our remaining in the room and they were very apologetic. In fact, the director of guest services took the time to check we had a good stay and saw us out of the hotel when we left. The bar and restaurant has a nice feel and a good place to relax and watch the world go by. BLT is an excellent restaurant and is solid for breakfast and very good for dinner and lunch. The rooms are all clean and well maintained and are well decorated. The beds are comfortable. But the outstanding feature was the staff and how nothing was too much trouble. Also, if you have time, have a massage on the roof. What fun!

Room Tip: Get a room looking over the beach and pay up for a suite.
See more room tips
  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,320 people have reviewed this hotel

Traveler rating
    929
    258
    88
    33
    12
See reviews for
226
673
59
99
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Jacksonville, Florida
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 11, 2012

My husband and I stayed at the hotel last week for our 10 year anniversary. The concierge as well as the hotel staff could not be more accomodating and made us feel so welcome and comfortable. Our first day there the concierge sat with us for quite a while and helped us set up our anniversary dinner by calling and making the reservations for us as well as many other things. They made our trip as comfortable as could be, we felt very pampered. The hotel itself is beautiful, very cozy and in a great location. As many chain hotels you are just one of hundreds staying there at the Betsy you feel as if you are the only one staying there. Our first day there when we returned that evening there was a bottle of champaign with strawberries and chocolates complinents of the hotel.

Room Tip: When booking a room if you want one with a nice view you definitely want to ask for a ocean front vi...
See more room tips
  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 11, 2012

The hotel is amazing, the interior decoration is fantastic! The room size is fabulous and the staff are always ready to help the guests. The pool is small, but who needs a pool with a walking distance wonderful beach? Be sure you enjoy the beach anytime you feel like, since the fee is included on the bill. The amenities are great and the restaurant is superb! My husband and me aren't great fans of Miami Beach [we prefer Sunny Island or Downtown], but the location of this hotel is great: a little further from the noisy-messy-nightlife and in front of a paradisiacal beach! Cheers!

Room Tip: Choose for a bigger room, a suite. The size is phenomenal! And buy 30 days ahead to get 20/30% off!
See more room tips
  • Stayed July 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 8, 2012

I stayed at the Betsy Hotel last weekend with some girlfriends. Upon returning to our room on Saturday evening we noticed that the safe was open and that $500 was missing. Although we were pretty certain we locked the safe there is of course a possibility that we inadvertently left it open. Regardless of that possible mistake on our part, it is outlandish that money would be taken at a hotel like this. It is ridiculous to feel like every last valuable must be placed in the safe, when you are paying for an upscale hotel.
Not only was out money stolen, but the hotel manager insinuated that because we were ladies in our 20’s here for a bachelorette party it was possible we were mistaken, more or less implying we were intoxicated and didn’t know what we were talking about. When, upon a recounting of every dime we’ve spent (we kept a written record), his explanation bit the dust, the manager insinuated we lied to get something free from the hotel. This ordeal took hours from our night. We were forced to push back out dinner reservations and missed our after dinner event. We were down in Miami for a friend’s party for only one weekend, the insinuation that we’d ruin our night to that extent for a free breakfast or a free night is preposterous and incredibly offensive.
The manager then decided that since only $500 was missing the story made no sense. Apparently the only way the manager would believe that his staff could have taken something is if every last valuable in the room was missing down to our underwear.
The hotel manager was quick to come up with justifications for how we could have been mistaken, but yet he did not explain the inconsistencies in the accounts of his own staff. We were told that the additional staff member who entered our room was only there for a short period to replace our robes, but that task was not done as she had stated. The robes that she supposedly brought up were nowhere to be found. This discrepancy the manager had no problem with and provided no additional details.
Clearly the management at this hotel needs a seminar on guest treatment. Regardless of the manager’s personal feelings on what may have occurred, he had no right to insult us in that manner. We certainly take responsibility for the possibility that the safe was left open, that however, is no excuse for what happened. We may have left our room in a state that enabled someone to take advantage of the situation, but that kind of behavior should not happen at a hotel that charges over $300 a night for their tiny rooms.

Room Tip: The rooms are tiny. Don't bring a lot of luggage or you won't be able to move
See more room tips
  • Stayed June 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, June 12, 2012
Dear Liz,

I am so sorry to read your review. The story has changed a couple of times, from the earlier review by one of your party saying that she triple checked the safe, to yours saying maybe it was open, to a few other details. Regardless, our full investigation, including cameras, lock read, cameras in all hallways and more have revealed that the money was not in fact stolen by our staff, and we have never had such a situation in the past. It always saddens me when Guests don't leave with a good impression, and although I know that you found this stay and these results disappointing, I remain at your service if there is ever anything I can do for you in the future.

Sincerely,

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weybridge, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 6, 2012

Stayed at the hotel in June 2012. A very nice hotel, fantastically located on South Beach, which really is a must see. The hotel is very visually attractive, so at this moment it is all in favour for The Besty. The rooms however are rather small, and even the biggest rooms would on take about 3 people comfortably, as a family of 5, they were far too small, and 2 days was defiantly enough. The food at The Betsy is to a high standard, but this come at a price, and when i say 'price' i'm talking about $300 plus for a meal at the steak house, which is a joke to be honest, even though the food is to a good standard. My advice is to get out of the hotel and find some other restaurants, as there are many very good ones in a close distance from the hotel. The staff were very helpful at the hotel, and the rooms were very well kept. So as an overall hotel it is brilliant, but for a family, I would sadly have to recommend elsewhere, with bigger rooms. Couples for example! this is the place to be!

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
25 reviews 25 reviews
Reviews in 5 cities Reviews in 5 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 5, 2012

First off, I want to say that I travel with my fiance Isaac a lot and very rarely feel the need to right a bad review, but after our stay last weekend, I feel compelled to warn people about the terrible way we were treated by the staff and management .... and this was AFTER $500 was stolen from our room. Make a long story short, I was down there with about 6 girls and one day we went out for a day trip. I left $500 in the safe and triple checked that I locked it and the door was closed before leaving the room. when we came back late in the day, the safe was open and the money was gone. ok, so we called the police and they came and made a report. I spoke to the director of operations and then the general manager and they both told me the same thing. "we asked our staff if they took your money and they said no" .. then they proceeded to say that they believed their staff over us and insinuated that we were trying to get something free out of them. I've never been so insulted in my life. We spent a lot of money on 2 rooms and the only thing we were looking for was a relaxing vacation. after going back and forth with the manager, the only thing he offered us was a late checkout!! can you believe that?? honestly, I'm still in shock over how they treated us, and how they thought we were lying to them. as if the staff would admit that they stole the money! PLEASE, IF YOU'RE READING THIS, DON'T EVER EVER STAY HERE. there are plenty of nice hotels in Miami to stay at and I'm certain if this happened anywhere else, the manager would have been more accommodating. they were so rude and insulting. please check all my reviews; you'll see that I'm very fair and have reviewed a bunch of places. I tell it like it is; do yourself a favor and stay somewhere else. I just got back to New York and I'm still disgusted over the experience.

Room Tip: don't stay in any of the rooms; the staff has access to all of them and you're liable to get...
See more room tips
  • Stayed June 2012, traveled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheBetsyHotel, General Manager at The Betsy - South Beach, responded to this review, June 6, 2012
Dear Isaac,

Although you were not here, I appreciate that your fiance has written her review, as she threatened to do while here. Nora, I am so sorry that this weekend ended the way it did - however, the facts, of which I am not you told your fiance based on his recent social media postings, are that the claim of missing money from your room was so strange that even the police refused to take a report when called; that the money was allegedly stolen from a locked safe, in a locked room, and that both cameras and lock reads confirmed that the two people required to open a safe (in an emergency) were never in your fiance's room. There were 4 people staying in the room, 7 people all in all in your party with 2 rooms, some (not all) money was taken from a co-mingled fund of all 7 of the girls' money, and there was not a shred of evidence of any wrongdoing or security breach.
I fully appreciate how our refusal to comp your stay infuriated you. We spent many hours of research through the night, reviewing digital recordings, interviewing staff and deciding among our Executive Committee how best to handle the situation. As the threat of negative TripAdvisor and other reviews came even before the demand for the police came, I knew that this review would be written. In fact, you confirmed that fact right up to our last conversation before your late checkout. To pay you something in the hope of avoiding a specious, untrue report is not operating with integrity, which we always try to do.
We have many happy secure Guests who have had cash, jewelry and other valuables returned to them, and we go to great lengths to ensure that our hotel is both secure and comfortable. If something ever were to happen, we would of course respond accordingly. My offer to you of a 5PM checkout and a comp night on a return visit was made in the spirit of hospitality, as I still believe you are just confused about what really happened - but i would stake my reputation on the fact that the money was not, in fact, stolen by my staff. The offer still stands if you would like to return to the hotel in the future and experience it (perhaps with Isaac, your fiance?) the way most of our Guests enjoy the Betsy.

Sincerely,

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 4, 2012

My girlfriend and I spent a wonderful weekend at the Betsy recently to celebrate her birthday. Leading up to the stay, it was great communicating with the General Manager Jeff in preparing the room for our arrival. He was great about catering to my special requests. Our pool view room was quiet and well appointed. We had great experiences with the rooftop Spa and the BLT restaurant adjacent the lobby. The open air couples message and brunch were very serene moments on an otherwise hectic trip to South Beach. BLT was fabulous as well, with delicious cuts of steak, charcuterie, and one of the finer Manhattans I have had. Service was also savior as they had a cab with our bags waiting for us when we called ahead when coming back from a poorly timed last-minute lunch before our flight out. Would definitely visit again.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff L, General Manager at The Betsy - South Beach, responded to this review, June 5, 2012
Dear Sampreet,

It was also wonderful for us working on your surprise getaway for you and Arusha! Many of our managers (and myself) come from bigger properties where we knew customer service but could not provide personalized levels of it - or really get to know our Guests they way we want to. We try our best to accomplish that at the Betsy and appreciate your noticing! We hope to see you back soon!

Jeff Lehman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Travelers also viewed these Miami Beach hotels
Restaurant, Fre...
Show More
City Center
The Redbury South Beach
The Redbury South Beach
#2 of 200 in Miami Beach
4.5 of 5 stars 234 reviews
Romantic, Fitne...
Show More
Oceanfront
Metropolitan by COMO, Miami Beach
Romantic, Luxur...
Show More
City Center
Surfcomber Miami South Beach, a Kimpton Hotel
Show Prices
Show Prices
Show Prices
Free internet...
Show More
Angler's Miami South Beach, a Kimpton Hotel
Beach, Pool, Sp...
Show More
Z Ocean Hotel South Beach
Z Ocean Hotel South Beach
#6 of 200 in Miami Beach
4.5 of 5 stars 1,104 reviews
Luxury, Beach...
Show More
Loews Miami Beach Hotel
Loews Miami Beach Hotel
#37 of 200 in Miami Beach
4.0 of 5 stars 3,060 reviews
Show Prices
Show Prices
Show Prices

Been to The Betsy - South Beach? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Betsy - South Beach

Address: 1440 Ocean Drive, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#2 Romantic Hotel in Miami Beach
#2 On the Beach Hotel in Miami Beach
#2 Spa Hotel in Miami Beach
#2 Family Hotel in Miami Beach
#3 Luxury Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The Betsy - South Beach 4.5*
Official Description (provided by the hotel):
The Betsy is an elegant, historic landmark hotel located in the heart of South Beach. Relaxed tropical interiors and an intimate courtyard pool create an aura that is passionately low-key. Sharing The Betsy's lobby is BLT Steak, an iconic modern American steakhouse featuring a full Sushi & Raw Bar. Betsy's rooftop Deck is expansive with sweeping views of the Atlantic, offering a Wellness Garden with a full range of spa treatments and complimentary sunrise yoga. The 61 room property cocoons its guests in timeless luxury, while offering an incredible view of the beach, exquisite amenities, and a unique presence for art and culture that invites travelers to relax, refresh and renew. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Jetsetter, Booking.com, Orbitz, Splendia, Tingo, Otel, Travelocity, MrandMrsSmith, Priceline, BookingOdigeoWL, TripOnline SA, Despegar.com, Venere and Agoda so you can book your The Betsy - South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Betsy Hotel Miami Beach

Owners: What's your side of the story?

If you own or manage The Betsy - South Beach, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.