My husband and I stayed at the hotel last week for our 10 year anniversary. The concierge as well as the hotel staff could not be more accomodating and made us feel so welcome and comfortable. Our first day there the concierge sat with us for quite a while and helped us set up our anniversary dinner by calling and making the reservations for us as well as many other things. They made our trip as comfortable as could be, we felt very pampered. The hotel itself is beautiful, very cozy and in a great location. As many chain hotels you are just one of hundreds staying there at the Betsy you feel as if you are the only one staying there. Our first day there when we returned that evening there was a bottle of champaign with strawberries and chocolates complinents of the hotel.