My partner and I had the pleasure of ringing in the New Year at the Betsy Hotel (2012). The moment we stepped on the property we were greeted with an impressive decor, exceptional service and an ambiance we had dreamed of when planning our trip to South Beach. The Betsy did not miss a beat. Upon entering our suite, we were met with the most pleasant aroma and a bottle of champagne. The most impressive experience deals with Paul, the concierge. From day one, Paul had us covered. On the first night we realized that we didn't make dinner reservations for any of the nights we'd be in Miami. Paul sent us to a great restaurant the first night, made reservations for the remaining nights in Miami and then HAND DELIVERED the reservation list to us at the restaurant we were eating at that same night. Needless to say, the Betsy had us 100% after showing that type of service. It all began with Ivan, the sales director, who recommended the suite and really pulled-through this magical experience. From a young jet-setting executive to anyone who reads this, I highly recommend the Betsy Hotel. Ask for Ivan and Paul, then be ready for an experience like no other. Happy travelling.