My wife and I stayed at the Betsy Hotel in Dec 2010. The hotel, the service, the ambiance has to rate as one of the best of all the hotels I have ever stayed at. This was our second trip to Miami and the last time was singularly unimpressed with Miami. In fact I would go so far as to say that we simply took it off our list and avoided it if we could. This time we were catching a cruise that left from Miami so really had no choice. All I can say is that this time we loved Miami we are both convinced it was as a result of this fantastic hotel. I also had left my camera behind in the room and the e mail follow up to return it was absolutely first class. Yes... My camera was returned to me and they offered to post it back to me. I can't say enough about this place and if you read this before booking and go elsewhere, don't ever complain.