We tried booking a room in December this year as we would be in town for Art Basel Miami. I have made international calls several times for the past couple of months asking for the rates as I thought that the rates were rather reasonable and fair as we had stayed there previously.
No one, not even the "Managers" could give me a straight answer as to what the rates were, none withstanding that I was prepared to pay in full several months in advance - it was guaranteed business and our stays are not particularly short. I was advised to email them instead, of which I received no replies at all.
I finally called again and they told me that my period included the Art Basel weekend which they were going to charge me $2000, on top of the days leading up to it, and after it, which I would be a guest. This is outrageous. I stayed there last year at a fraction of the price, recommended guests to stay with them, and this was our treatment. I am prepared to pay a premium, but this was ridiculous and purely opportunistic for a hotel that has just rebranded itself as a HOSTEL.
For our stay last year, the reasonable (but not cheap) price and good location meant that we put up with oily floors and dirty sheets. But definitely not for $2000 for a weekend.
Please beware! I never write bad reviews but this is horrible.
Key points: Numerous service lapses, no one being able to give the correct information, no follow up through email, poor treatment of repeat customers and guaranteed business. This place is rebranding itself as a HOSTEL and charging HOTEL prices. AVOID AVOID AVOID!!!
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- Also Known As:
- Eva Hotel Miami Beach