We successfully named our own price to stay at the Mondrian in early February, 2014. When we checked in, the clerk offered us an upgrade to a suite for a $50 bump per night. I took the upgrade, which was on the 11th floor.
The hotel's sports an avant garde décor. Various images of the head of a young girl appear throughout the property. The overall effect is kind of creepy, but clearly a matter of taste. As is mentioned in other reviews, some overpowering, retch inducing scent permeates the public spaces, like a bar of soap left on a space heater. I am willing to accept Ellis's reassurances that the substance used is non-carcinogenic, but think that is hardly the standard we ought to be using to judge the engineered odors of swanky hotels. When choosing a smell, I think I would try to go with "universally appealing" or "smells good, I don't care who you are" instead of "most assuredly won't give you cancer."
However, the decorating had some high points. Along with girl head, the recurring decorating themes include a custom delft pattern applied to carpets, wallpapers and other decorations. Various random and unusual scenes are depicted in the panels, which I thought was pretty cool. Dance music is frequently played at volume in the lobby.
There is a large swimming pool adjacent to the bay in the back of the hotel. It is surrounded by chaises, with cabana's on the periphery. There is an open air bar and outdoor seating area for the lobby restaurant.
The fitness room also overlooks the bay (and pool). There are a number of treadmills and elipticals, as well as mid grade machines and a decent set of dumb bells.
I must confess that I was disappointed by the way our room was furnished. The living space had a medium size love seat and diminutive matching ottoman as the only upholstered seating. The love seat's upholstery was stained and torn. The only chairs in the whole suite were three hard straight chairs at the desk and kitchen table. There was no coffee table, no arm chairs and no end tables, except that there was a small table (about a foot high) with a tiny lamp on the floor. The arrangement could be best used as a reading light for a cat. There were no chairs in the bedroom.
Facing the love seat was a wall sized built in, with an orange mirror, two sheets of mismatched wallpaper and headshot of the freaky girl and a flat screen color tv. My wife objected that freaky girl creeped her out while we were watching tv. I think she was eventually hypnotized by image's enormous eyes and quit complaining.
The bedroom had a large built-in that contained closets, drawers and another flat screen tv. The bathroom was fairly large, with a big shower and overhead shower head built into a faux chandelier.
The kitchenette had two electric eyes, but no pots or pans. There were two bowls, two cups, two plates and 2 forks, a microwave and single serve Keurig coffee maker. The refrigerator was completely full of mini bar items, for which I never saw a price list. It didn't matter, as I replaced all of it with stuff we bought at the whole foods across the street.
I'm not docking the Mondrian for its freaky, girl head decorations or gaggy air toxifier. Clearly, the hotel was not decorated to appeal to middle-aged lawyers that bottom feed on name your own price hotel rooms. I did find the manner in which our suite was decorated to be below the standards required by a 4.5 star hotel.
However, I am unhappiest about the way I was swindled into a substandard so-called upgrade. My winning bid (from another travel site that rhymes with Splice Prine) was $300, which was $50 below the discounted rate advertised online. I know that higher end hotels usually only put their hard to let rooms on that site. I would have been more understanding of the dog of a room I was given if I had stuck with the PL room. However, I paid for an upgrade, but really only got another substandard Splice Prine set-aside room.
So Ellis, please explain how it is consistent with your employer's mission statement to sell discount minded guests upgrades that are not upgrades at all, but instead rooms that ought to be taken out of service completely or only sold to Splice Prine customers that don't think they are getting an upgrade.
Call Ellis and ask him to pick out a nice room for you.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your recent visit to Mondrian and for taking the time to write this review. Your upgrade was from a Studio to a 1 Bedroom Suite. We apologize you were not satisfied with this or our minimalist furnishings. We are glad, however, that you found our design elements cool and hope you enjoyed our pool area and service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.